Center for Operational Excellence

At COE, we work alongside our members to foster a problem-solving culture that’s grounded in tried-and-true operational excellence tools, and that’s constant and far-reaching. We’re here to help you drive changes in behavior—so that operational excellence becomes a goal in every process, start to finish. Learn more ...

Next Up: Women's Leadership Forum - Friday, Nov. 4
'The Power of Mentorship'

The mentor-mentee relationship is becoming more than just an “extracurricular” at many organizations. Recognizing the value – and potential competitive advantage – of building these relationships, many companies and their people are investing in formalized networks designed to connect budding leaders with those further down the road. COE at its next Women's Leadership Forum is showcasing best practices in mentor-mentee networks and highlighting two companies as a benchmark.

natalie sistonFeatured at the event is Natalie Siston (pictured, left), founder of Small-Town Leadership and president of Nationwide's All-Women Associate Resource Group. Additional speakers at the event include Linda Heselton, SVP, Key learning practice manager and chair of KeyCorp’s Executive Woman’s Network, and Holly Danzig, director of graduate leadership and engagement at the Fisher College of Business. Attendees also will have the opportunity to network with Fisher College of Business students and other leaders at COE member companies.

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Op-Ex in Action: Fisher collaboration leverages problem-solving tools in K-12 ed

osu bright programAn unconventional effort to reform Ohio’s K-12 education system is sending a new pack of leaders out with more than an MBA from Fisher College of Business and a certification to serve as a principal. They can wield some foundational operational excellence tools, as well. At a presentation prior to graduation, a number of BRIGHT fellows showed the results of their work tackling the A3 problem-solving methodology, one of a few tools Center for Operational Excellence Executive Director and BRIGHT educator Peg Pennington introduced to the curriculum.

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New & Improved: Members-Only Content

computerThe rollout of Fisher College of Business' new website also includes new changes to COE's website designed to maximize the user experience. Among them is a reorganization of the center's members-only content area. On the new COE website, each employee of a member company can create a user account and password that, once approved, opens access to the members-only content. In addition to logging in to live-stream events and accessing slides from COE's Leading Through Excellence summit, members can view our Digital Content Archive, which includes nearly a decade of live event webcasts and webinars. In the new Digital Content Archive, all content can be viewed by event date or event topic, while the "Staff Picks" section highlights the best presentations we have to offer. Head to the Members-Only section to get started ...

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or contact:

Robin Rasor Thompson
Administrative Director, COE