Center for Operational Excellence

At COE, we work alongside our members to foster a problem-solving culture that’s grounded in tried-and-true operational excellence tools, and that’s constant and far-reaching. We’re here to help you drive changes in behavior—so that operational excellence becomes a goal in every process, start to finish. Learn more ...

Next Up: I.T. Leadership Network Forum - Oct. 7
Keynote - Brad Power, founder CXcelerator; blogger, Harvard Business Review

brad powerCompanies today can't just be world-class at only operational excellence, customer intimacy or product leadership. Competing today means excelling in all three as software startups and innovation icons cause unprecedented disruption. So how do they do it? Keynote Brad Power (pictured, left) in this session will identify the major roadblocks legacy organizations face in shifting from continuous improvement to continuous process innovation and how to move past them.

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Op-Ex in Action: Fisher collaboration leverages problem-solving tools in K-12 ed

osu bright programAn unconventional effort to reform Ohio’s K-12 education system is sending a new pack of leaders out with more than an MBA from Fisher College of Business and a certification to serve as a principal. They can wield some foundational operational excellence tools, as well. At a presentation prior to graduation, a number of BRIGHT fellows showed the results of their work tackling the A3 problem-solving methodology, one of a few tools Center for Operational Excellence Executive Director and BRIGHT educator Peg Pennington introduced to the curriculum.

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New & Improved: Members-Only Content

computerThe rollout of Fisher College of Business' new website also includes new changes to COE's website designed to maximize the user experience. Among them is a reorganization of the center's members-only content area. On the new COE website, each employee of a member company can create a user account and password that, once approved, opens access to the members-only content. In addition to logging in to live-stream events and accessing slides from COE's Leading Through Excellence summit, members can view our Digital Content Archive, which includes nearly a decade of live event webcasts and webinars. In the new Digital Content Archive, all content can be viewed by event date or event topic, while the "Staff Picks" section highlights the best presentations we have to offer. Head to the Members-Only section to get started ...

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or contact:

Robin Rasor Thompson
Administrative Director, COE