Consumers today are more demanding than ever. With the touch of a button, a consumer can summon a ride with Uber through an app. Within two hours, Amazon can move merchandise from order placement to a customer's doorstep. What implications does this sweeping trend in demand have on operations, logistics, and supply chain management? What opportunities can companies seize as they look to the future? What can companies do today to remain competitive to address consumer’s needs?
The Ohio State Center for Operational Excellence is partnering with the Fisher College of Business Operations and Logistics Management Association to explore these questions through a half-day event open to employees of COE member companies and Fisher MBA students. The event will take place Friday, Feb. 24, from noon to 3:30 p.m. at The Blackwell and adjacent Pfahl Hall, and features speakers from Amazon, Nestle USA, DHL and Scotts Miracle-Gro Co.
Michael Coburn, Head of Customer-Facing Supply Chain, Nestle USA
Coburn will introduce the concept of short-shelf-life products and their impact on products and customers. By presenting Nestle case studies, Coburn will illustrate their challenges and complexities along with the evolution of the short-lead-time supply chain space. Currently in charge of Nestle's Customer Facing Initiative, where he leads teams in customer collaboration and join value stream analysis/improvement, Coburn has a career with Nestle stretching back nearly 30 years. Past roles have included Director, Customer Service and Customer Service Manager.
Adrian Kumar, Vice President, Solutions Design North America, DHL
Kumar leads a team of 50 engineers and supply chain professionals to drive growth and continuous improvement across the US and Canada. He'll be discussing how changing consumer trends are changing the traditional fulfillment model. Kumar will discuss the economics behind the model, crowd-sourced delivery, the shift to regional and local fulfillment centers, and challenges in addressing short supply chain lead times.
Location: The Blackwell / Pfahl Hall, 2110 Tuttle Park Place, Columbus, OH 43210
Parking: The nearest garage to The Blackwell is the Lane Avenue Garage at the corner of Lane and Tuttle Park, but please be advised this garage can near or reach capacity early in the day. We recommend the following alternatives:
West Lane Avenue garage, 328 W. Lane Avenue, north of Lane and west of Panera Bread / Varsity Club
Tuttle Park Place garage, 2050 Tuttle Park Place, south of the Blackwell, adjacent to Ohio Stadium
Lane Avenue / Tuttle Park Place surface lot, across Tuttle Park from the Lane Avenue Garage
April 11-13, Leading Through Excellence: COE Summit 2017Committing to improving processes and building a problem-solving culture at your organization takes dedication and resources, but time and money often are in short supply these days. COE offers a low-cost, high-value opportunity to hit “pause” on your team’s frenzied schedule, taking a deep dive into operational excellence best practices and industry leading research: Leading Through Excellence.