Upcoming Events

August 7 | 12 - 1 p.m. | Zoom Webinar

The pace of organizational change is increasing. Unfortunately, most change activities fail, often leading to negative employee morale, damaged customer perception, a loss of revenue, and wasted effort. 

Lynn Kelley has led organizational change at two Fortune 150 companies throughout her career. She’s drawn on that expertise to develop an approach toward organizational change known as the Change Questions. The Change Questions approach is customizable for every change and every organization and has delivered measurable results of 90% sustainment rate over hundreds of change initiatives. In this webinar, Lynn will dive into real-world examples of lessons learned from failed and successful change activities. 

After participating in this webinar, attendees will be able to:

• Describe the key areas to consider when implementing change that sustains
• Download the free Change Questions Digital Workbook for future use

Dr. Lynn Kelley has carved a path marked by leadership roles in manufacturing, engineering, supply chain, and continuous improvement across diverse industries at a global scale. Lynn served as Senior Vice President of Supply Chain and Continuous Improvement at Union Pacific Railroad, and now serves as a Senior Advisor to BBH Capital Partners, where her expertise helps to fuel the firm's investment endeavors.

Before her tenure at Union Pacific, Lynn held the position of Vice President of Operational Excellence at Textron, earning her a seat at the executive leadership table. Armed with a PhD in evaluation and research, Lynn also taught undergraduate and graduate statistics courses. Prior to her foray into academia, Lynn's operational experience led her to serve as the Executive Vice President and Chief Operating Officer of Doctors Hospital in Detroit.

Throughout her career, Lynn has forged a trail of achievement by expertly guiding organizations through Change Management initiatives. From Continuous Improvement and Lean Manufacturing to Engineering, Six Sigma, and Supply Chain optimization, Lynn's practical methodologies have consistently delivered operational excellence that engages employees and surpasses customer expectations. Lynn wrote the Amazon best-selling book, Change Questions with John Shook, which describes their proven change management process.

Register Here

August 20 | 9 - 11 a.m. | In-Person Tour

Visit Grange Insurance's Headquarters to explore their strategy for bringing associates back to the office. Learn about the leadership’s vision, the timing of the transition, and how the office was reconfigured to support a hybrid office model. Meet several leaders of the organization and discover how the planning and implementation team adopted a continuous improvement approach across facilities, talent, training, and technology to enhance the associate experience.

The tour will feature discussion on:

• Grange’s office reconfiguration
• The use of advanced technology and visual management systems
• Upgraded cafeteria operations to manage new demand
• Insights and countermeasures developed from the Grange’s experiences

Amy Tomaszewski Cain is currently the Assistant V.P. of Enterprise Change Management & Business Continuity at Grange Insurance. Amy is passionate about Lean/Continuous Improvement, having led OpEx at Grange and integrated Lean operations into all areas of the business. She has worked in the property & casualty insurance industry for over 30 years, in personal and commercial lines of business. 

Kevin Yania is the Operational Excellence Manager for Grange Enterprise. His role is to provide the strategic direction of Operational Excellence capability by leveraging process improvement, RPA and BPO. Kevin has worked in the insurance industry for over 17 years, 15 of which in the process improvement space. Kevin has experience leading large transformational projects across both business and technology. 

Anna Sturgeon is a Senior Operational Excellence Specialist working with Kevin Yania. She has been with Grange Insurance for over 12 years in various roles including but not limited to AMD Claims Adjusting, Subrogation Specialist, and Commercial Lines Underwriting. Driven by a passion for optimizing organizational performance, Anna pursued a Green Belt Certification which led her to her current role applying Six Sigma principles and other performance improvement strategies.

This is a limited-capacity, in-person only event. Participants will be selected using the interest form below in coordination with COE board representatives from each member company. If you have been selected to participate, you will be notified via email by July 30. Selected participants will be responsible for arranging their own transportation to the Grange Insurance office in Columbus, OH. 

Submit Interest Here

Save the Date

September 11, 12 - 1 p.m. | Lean Leadership Webinar with Al Deutschendorf, VP Operations Excellence at Safelite (Virtual)

October 2, 12 - 1 p.m. | Onboarding Webinar with Adam Zaller and Jonathan Adams, Cardinal Health (Virtual)

October 8, 8 a.m. - 4 p.m. | New to Lean Workshop with David Veech (In-person; Limited capacity)

November 6, 12 - 1 p.m. | TBD Webinar (Virtual)

November 20, 12 - 1 p.m. | TBD Webinar (Virtual)

December 6 | TBD Event (Hybrid - live in the Blackwell Ballroom or via Zoom)