Aug. 8 - Fisher Summer Session: The Digital Economy
The Fawcett Center

digital economy

Digital technology is the driving force in our faster and more connected world, transforming how we interact, how we live, and how we work. In the business world, this has led to disrupted industry titans and new power players, putting unprecedented power in the hands of customers and fundamentally changing the jobs we do. In this new "digital economy,” how do we keep and grow a customer base with shifting brand loyalty and increasingly higher standards? And how do we adapt to the new technological demands in the jobs we have – and hire for?

The Ohio State University Center for Innovation and Entrepreneurship and Center for Operational Excellence are pleased to partner with Fisher College of Business’ National Center for the Middle Market and Risk Institute to offer this morning summer session focused on the new digital economy. The second of two sessions, in August, presents recent research that examines the “digitalization” of the American workforce.

The Digital Economy, Part 2: The Employee
Wednesday, Aug. 8: 9 - 11:30 a.m.

mark muroThis session features a keynote from Mark Muro (pictured right), senior fellow and policy director for the Metropolitan Policy Program at Washington, D.C.-based think tank The Brookings Institution. Muro is the lead author of a major report released late last year, Digitalization and the American Workforce, that examines how technology is transforming the jobs we do – and the jobs we’re hiring for.

Muro will share insights from the report, which analyzed more than 500 occupations in the U.S. workforce to show how the level of digital skill required has changed over 15 years. What jobs and industries is this hitting the most? How is this playing out in major cities around Ohio? What policy implications does this have for the public sector – and how can the private sector play a role? Muro will touch on all of these and answer audience questions in a wide-ranging Q&A session.

Following the featured keynote, Muro will participate in a multi-industry discussion panel that also includes Cynthia Dungey, director of the Ohio Department of Job and Family Services, and Erin Karabinus, executive director at JPMorgan Chase

Cost: COE members - FREE with discount code coesummer Non-members - $45


Aug. 15 - Lean Six Sigma Solutions Breakfast
202 Pfahl Hall, Fisher College of Business

professor acFisher’s Lean Six Sigma Solutions breakfast series continues August 15, featuring Dr. Aravind Chandrasekaran. In his presentation, Why Organizations Don't Learn: Strategies to Develop a Learning Culture, Professor Chandrasekaran draws on research conducted in several organizations. He will discuss some of the important leadership and cultural barriers to creating such systems and how to overcome them


  • 7 a.m.: Breakfast / networking
  • 7:30 a.m.: Welcome / introductions
  • 7:40 - 9 a.m.: Presentation / Q&A



Sept. 14 - Professional Development Meeting
The Blackwell | 10:30am - 2:30pm

Featured keynote:
Tom Feeney, President and CEO, Safelite Group

tom feeney safeliteSince joining Safelite Group in 1988, Tom Feeney has held several positions within the organization including senior vice president retail operations. In October 1991, Feeney was promoted to senior vice president, client sales and support and again in 2003 as executive vice president and chief client officer with responsibility for Safelite® Solutions. Feeney became president and CEO of Safelite Group on July 1, 2008 and immediately introduced a new vision for Safelite supported by two core principles: “People First, Customer Delight,” which have since evolved to “People Powered, Customer Driven.” As a result, the company has doubled with plans to continue growth through a new “Nationally Powered, Locally Driven” approach.

In addition to leading Safelite Group, Feeney is a director for the Safelite Group Board of Directors and is a member of parent company Belron’s Global Leadership Team.

Feeney has been the keynote speaker at variety of service-related conferences, including the Customer Experience Exchange, Customer Experience Professionals’ Association Annual Conference, International Customer Service Association Annual Conference, Net Promoter Forum, North American Conference on Customer Management, Total Customer Experience Leaders’ Summit, among others.

Before joining Safelite, he was the vice president of franchise operations for Tenneco Automotive Retail. He also served in key staff, sales and operations positions with Hertz Corporation and American International Rent-a-Car.

Registration opens early August

Oct. 19 - Supply Chain Symposium
Pfahl Hall, Fisher College of Business | 9am-noon

Featured keynote: Jake Barr
CEO, Blue World Supply Chain Consulting
Ret. executive, Procter & Gamble Co.

tom feeney safeliteFollowing a 33-year career with Procter & Gamble, Jake now serves as CEO for BlueWorld Supply Chain Consulting, providing support to a cross section of Fortune 500 companies (Cargill, Caterpillar, Dow, 3M, Merck, Monsanto, Newell Brands, Nestle, Pepsico and Sanofi among others), while also engaged in public health sector work with the Bill & Melinda Gates Foundation.

At P&G, he led the design and delivery of an E2E (End to End) Planning Transformation creating control towers which now manage P&G’s daily business. He is recognized as the architect for P&G’s demand driven supply chain strategy – referenced as a “Consumer Driven Supply Chain” transformation. Jake began his career with P&G in Finance in Risk Analysis and then moved into Operations. He has experience in building supply network capability globally through leadership assignments in Asia, Latin America and North America.

He currently serves as a Research Associate for MIT; a member of Supply Chain 2020 Industry Advisory Council; Member of Gartner’s Supply Chain Think Tank; Consumer Goods “League of Leaders“; and a recipient of the 2015 - 2018 Supply Chain “Pro’s to Know” Award.

Registration opens late August

Save the Date ...

  • Dec. 7: Professional Development Meeting
  • Feb. 8, 2019: Professional Development Meeting
  • April 9-11: COE Summit 2019