Friday, Dec. 8 - Professional Development Meeting
The Blackwell, Fisher College of Business

10:30 a.m. - noon - Lead With Questions, Decide With Data: Inside Huntington Bank's Transformation
Jeff Sturm, EVP, Chief Continuous Improvement Officer, Huntington Bank

Huntington Bank might be a Columbus institution, but it’s charting a course for growth throughout the Midwest that’s already taken it beyond the $100 billion-asset mark. Along the way, Huntington is working on the inside to ensure it’s an organization equipped with leaders and problem solvers ready to make data-driven decisions that fuel continuous improvement. That hasn’t happened overnight.

jeff sturm huntingtonCOE member Huntington is gearing up to enter the fifth year of an operational excellence journey shepherded by EVP and Chief Continuous Improvement Officer Jeff Sturm (pictured, right) and his team. In his keynote, Sturm will share highlights of the cultural change the bank has achieved so far, focusing on the core leadership behaviors that sustain momentum in the organization. Those include: asking the right questions in the right way, fostering internal and external collaboration, and driving clarity by defining “winning.” Sturm also will show how day-to-day continuous improvement efforts are executing on the bank’s three-part CI strategy, which keeps employees aligned on: establishing cultural behaviors, creating capable colleagues, and delivering results.

No matter the industry, changing behavior takes time – and commitment from the C-suite to the front lines. Sturm’s story offers a look inside one organization doing it right at a time of growth and unprecedented change.

1 - 2:30 p.m. - Visionary Leadership: Making What's Hard - and Harder - Doable
Dr. Tim Judge, Executive Director, Fisher Leadership Initiative

tim judge fisher

Research tells us that vision is the single most important element of exemplary leadership — and while it’s not easy to be a leader of vision and purpose, executing on that vision is even harder. In this interactive presentation, Prof. Judge will draw on research in the field of leadership and the popular book The Four Disciplines of Execution to discuss the elements of visionary leadership and offer insights on how one can effectively execute on it. Leaders, Judge argues, can help their units and organizations do so with the four “FLEA” disciplines:

  • Focus on the wildly important;
  • Act on Leading measures;
  • Engage people with a compelling scorecard; and
  • Create a cadence of Accountability.

During the presentation, attendees will break into groups to discuss elements of these four disciplines, interacting with Judge and others in the audience to tie the concepts back to their day-to-day work.


More Info

  • About Your Keynotes

    Jeff Sturm, EVP, Chief Continuous Improvement Officer, Huntington Bank

    jeff sturm huntingtonSturm has more than 25 years of experience in financial services, information technology, strategy, operations, and continuous improvement. He has held C-suite and executive-level positions in both fortune 500 size market-place businesses as well as serving in and supporting all sizes of non-profit organizations. He has held a variety of positions with core focus areas in business strategy, culture change, capability development, customer experience, and process improvement.

    In business Jeff currently holds the position of chief continuous improvement officer for Huntington Bank, a $100 billion super regional bank headquartered in Columbus. Prior to Huntington Jeff served as senior vice president in charge of group strategy, operations, and capability development for Fiserv. Fiserv is a 23,000-person global technology leader in financial service solutions.

    Jeff also founded and leads two businesses serving the nonprofit community. Through iElev8 Consulting Jeff and his staff are focused on harnessing the power of for-profit business skill, expertise, and practices to advance the mission and vision of both large and small non-profit organizations. Jeff is also the managing director of Heart Heroes, a non-profit organization centered on serving people who serve people — inspiring hearts, connecting heroes, and unleashing lives. Through these efforts Jeff and team have had the opportunity to come alongside organizations and leaders serving areas such as human trafficking, medical care, college and universities, churches, community restoration, and more.

    Sturm graduated from The Ohio State University with a bachelor's degree, having majored in math and minored in computer science. He holds certifications in change management, Six Sigma, leadership, technology, and a variety of other content areas. Jeff and his wife, Becky have four children and reside in Powell, OH where they also own and operate a local floral & wedding business called something borrowed, something blooms.

    Dr. Tim Judge, Executive Director, Fisher Leadership Initiative

    Dr Tim JudgeDr. Tim Judge joined the faculty of Fisher College of Business last year as the first holder of the first holder of the Joseph A. Alutto Chair in Leadership Effectiveness. The chair will support the systematic exploration of knowledge about and approaches to effective leadership in public and private sector settings.

    Judge is a recognized researcher in the field of management with more than 25 years of experience studying leadership, personality, job attitudes, staffing, emotions and intelligence. He has published 150 articles in refereed journals, including 88 in top-tier journals. He previously was on faculty at Notre Dame’s Mendoza College of Business.

    Earlier this year, Dr. Judge was named the most influential author in industrial and organizational psychology, according to the journal Industrial and Organizational Psychology: Perspectives on Science and Practice. The top ranking, determined by the number of citations appearing in industrial and organizational psychology textbooks, is featured in the current edition of the journal, which serves as the official publication of the Society for Industrial and Organizational Psychology.

  • Agenda
    Time content / speaker location
    9:45 a.m. Check-in opens / Networking Blackwell lobby (top of main staircase)
    10:30 a.m. Morning keynote:
    Lead With Questions, Decide With Data: Inside Huntington Bank's Transformation
    Jeff Sturm, EVP, Chief Continuous Improvement Officer
    Huntington Bank
    Blackwell Ballroom
    Noon Networking lunch Blackwell Ballroom
    1 p.m. Afternoon keynote:
    Visionary Leadership: An Interactive Session
    Dr. Tim Judge, Executive Director
    Fisher Leadership Initiative
    Blackwell Ballroom
    2:30 p.m. Program ends  


  • Parking info

    We recommend you park in the Lane Avenue garage just north of the Blackwell. The following parking alternatives are available: 

    -  W. Lane Avenue Garage at 328 W. Lane Avenue
    -  Tuttle Park Place Garage at 2050 Tuttle Park Place
    -  Surface lot at corner of Lane Avenue and Tuttle Park Place

    Helpful hint: The GarageTracker on CampusParc's website displays real-time data on percentage capacity.


NOTE: This event is open only to employees of COE member companies and invited guests.

Friday, Feb. 9, 2018 - Professional Development Meeting
The Blackwell, Fisher College of Business

Details on our first event of 2018 will be announced at our Dec. 8 seminar, but we're offering an early look at the format of the session:

  • COE is shaking up the structure of its quarterly meetings, opening the morning at 9 a.m. with an optional one-hour networking period.
  • From 10 a.m. to noon, attendees have the option to head to one of three sessions being offered on Fisher's campus.
  • After the breakout sessions, attendees will reconvene in the Blackwell ballroom for lunch and a plenary keynote to close out the day.

Registration is set to open for this event in early January ...

April 10-12 - Leading Through Excellence: COE Summit 2018
Fawcett Center, Columbus, OH

summit banner

Committing to improving processes and building a problem-solving culture at your organization takes dedication and resources, but hitting the "pause" button and being exposed to new ideas is critical. COE offers this opportunity with its annual summit, a deep dive into operational excellence best practices and industry leading research. Leading Through Excellence in 2018 will feature nearly 20 workshops and tours, 20 breakout sessions and four dynamic keynotes - all centered on helping you and your team develop your leadership and problem-solving skills.

Registration opens for employees of COE member companies Dec. 11, with non-member registration available starting Jan. 1, 2018. 

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