Oct. 21 - Supply Chain Forum: The Customer-Centric Supply Chain

Featured keynote: Chris Caplice, executive director, Center for Transportation and Logistics, Massachusetts Institute of Technology

The future rarely moves in predictable ways. Shifting trends in technology, demographics and economics are dramatically impacting how companies plan and operate. These changes aren’t following historical patterns, either, making them difficult to predict using traditional forecasting.

chris caplice mit
Chris Caplice

Unfortunately, companies often are unprepared for what’s to come, locked in their current environment with little capability to change or adjust along with underlying conditions. This can lead to a dominant design that’s not amenable to disruptions, as seen in the U.S. distribution and freight transportation network. New trends on the rise, however, are challenging supply chains that haven’t changed in decades.

Caplice in this session will highlight how four oncoming trends – miniaturization, virtualization, decentralization and digitization – will alter the competitive landscape as companies devise new ways to serve their customers. This session will provide supply chain managers and others with new insights as they rethink assumptions in their partner selection, distribution network design, and chosen service platforms. 

An award-winning scholar in the transportation and logistics field, Caplice also is the founder of MIT’s FreightLab, a research initiative that focuses on improving the way freight transportation is designed and managed. He has experience in supply chain consulting, product development, and professional services at several companies and is the chief scientist for Chainalytics, the leading analytical supply chain consulting firm. Read his full bio on MIT’s website here.

This session is open to employees of COE member companies and invited guests only.

agenda session location
8 a.m. Check-in / Supply Chain Career Connection 
Informal networking event with Fisher graduate students seeking careers in supply chain. 
365 Gerlach Hall, FCOB
9:30 a.m. Keynote: "Disrupting The Dominant Design for Distribution"
Chris Caplice, MIT
365 Gerlach Hall, FCOB
11 a.m.

Panel Discussion: The Customer-Centric Supply Chain

  • Chris Caplice, MIT
  • David Widdifield, global director, retail solutions, Crane Worldwide Logistics
  • Mike Knemeyer, professor of logistics, Fisher College of Business
  • Jeff Woodard, VP Operational Excellence, T. Marzetti Co.
365 Gerlach Hall, FCOB
Noon Program concludes  


Partner Event: Oct. 26 - Six Sigma Solutions Breakfast 
Topic: Team Excellence and Team Building

Organizations understand that a vital element of success is selection, development and retention of talented people. Just as important, however, is the ability of these talented people to work together effectively in teams. Unfortunately, however, this is often easier said than done.  In this session, Larry Inks will draw on both his industry and academic experience to discuss the concept of high-performance teams, methods for aligning and engaging team members in collaborative ways, and approaches to team development and team building.  As part of the session, participants will engage in a substantive team building exercise that can be applied back at their own work settings. 

Join us October 26 at the Lean Six Sigma Solutions Breakfast to learn more about team excellence and team building with Larry Inks, clinical associate professor of management and human resources.

Location: The Blackwell Inn Ballroom, 2110 Tuttle Park Place, Columbus, OH 43210


  • 7 a.m.: Breakfast and networking
  • 7:30 a.m.: Welcome and introductions
  • 7:40 - 9 a.m.: Program


Nov. 4 - Women's Leadership Forum: The Power of Mentorship

The mentor-mentee relationship is becoming more than just an “extracurricular” at many organizations. Recognizing the value – and potential competitive advantage – of building these relationships, many companies and their people are investing in formalized networks designed to connect budding leaders with those further down the road.

natalie sistonThe Center for Operational Excellence at its Nov. 4 Women’s Leadership Forum is shining a light on two major companies in Ohio that are committed to cultivating a network of mentors and mentees – and seeing results, too. At this session, attendees will have the opportunity to network with rising and established leaders at other COE member companies and hear from Natalie Siston (pictured, left), director of affinity business development and relationship management at Nationwide, who serves as president of the company’s All-Women Associate Resource Group. Also featured is Linda Heselton, SVP, Key learning practice manager and chair of KeyCorp’s Executive Woman’s Network.

holly danzigRecognizing the value of connecting business leaders with undergraduate and graduate students at Fisher College of Business, COE also will be featuring a presentation from Holly Danzig, director of graduate leadership and engagement. Danzig leads strategic planning and operations of leadership develop for Fisher’s graduate business degree programs, including mentorship and coaching opportunities.

This session is open to employees of COE member companies and invited guests only.

Location: Fawcett Center (Alumni Lounge), 2200 Olentangy River Road, Columbus, OH

time session
11:15 a.m. Check-in opens
11:30 a.m. Networking lunch
12:30 p.m.

Session 1: Natalie Siston, president, All-Women Associate Resource Group, Nationwide 

1:45 p.m. Session 2: Linda Heselton, chair, Executive Woman's Group, KeyCorp
3 p.m. Session 3: Holly Danzig, director of graduate leadership and engagement, Fisher
3:45 p.m. Event concludes


Save the Date

  • Dec. 2 - Professional Development Seminar
  • Feb. 10, 2017 - Professional Development Seminar
  • April 11-13, 2017 - Leading Through Excellence: COE Summit 2017
  • Sept. 15, 2017 - Professional Development Seminar
  • Nov. 3, 2017 - Professional Development Seminar