April 10-12 | Fawcett Center, Columbus, OH

Committing to improving processes and building a problem-solving culture at your organization takes dedication and resources, but time and money often are in short supply these days. COE offers a low-cost, high-value opportunity to hit “pause” on your team’s frenzied schedule, taking a deep dive into operational excellence best practices and industry leading research: Leading Through Excellence.

First wave of breakout session descriptions now available

More than a dozen of the 25 breakout sessions featured at this year's summit now have full descriptions available for review on the site. The five rounds of breakout sessions offered at the summit - featuring companies such as IBM, the Disney Institute, DHL Supply Chain, and more - are a chance to get the latest insights in leadership and problem solving across a number of different industries and topics. Take a look at the sessions and start making your "game plan" now ...

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Featured Keynote: Karen Martin
President, The Karen Martin Group Inc.
Author, The Outstanding OrganizationClarity First (forthcoming)

karen martinKaren Martin and her team provide Lean transformation and business performance improvement support to industry, government, and the not-for-profit sector. Karen’s broad understanding of operations design and business management stems from her experience building the operational infrastructure for several rapid-growth operations that each grew into multi-billion dollar companies. Her expertise also includes a keen understanding of customer value, which she honed while serving in sales and marketing roles—and extensive experience with legal and regulatory issues. She has provided support to organizations in a broad range of industries including construction, distribution, energy, financial services, government, healthcare, insurance, manufacturing, military, publishing, research and development, and technology.

Karen’s quality and process orientation evolved from her early career as a scientist (B.S. Microbiology, Pennsylvania State University) and was formally developed while serving as the Director of Quality Improvement for an organization that managed the healthcare for 22 million Americans, and the Director of the Institute for Quality and Productivity at San Diego State University, where she oversaw the university’s sell-out Lean Enterprise and Quality Business Practices programs.  Her passion for organizational learning and workforce development led her to a graduate program in adult learning (M.A. Education), California State University, Bakersfield).

Meet our keynotes ...

Have questions? Need more info?

Matt Burns
Manager, Marketing & Communications
COE