James Hill

Chair, Department of Operations and Business Analytics
Associate Professor of Operations

Operations and Business Analytics


James A. Hill is an associate professor of operations management and Chair of the Management Sciences Department. He joined the Fisher faculty in 2004 after teaching graduate courses at the Owen Graduate School of Management at Vanderbilt University. Hill teaches elective courses in supply chain management in the undergraduate and graduate programs. He is the academic leader for Ascend Columbus, a partnership with JP Morgan Chase and The Ohio Minority Supplier Development Council, to develop minority businesses in the state of Ohio. He has twice received the outstanding professor for teaching excellence in the full time MBA program for the core operations management course and his elective course in matching supply with demand. He was a recipient of the Pace Setters Graduate teaching award.

Hill is primarily interested in supply chain management with an emphasis on supply chain coordination. His research on coordination covers areas such as behavioral supply chain contracts as well as coordinating and managing supplier diversity programs. His current research examines how individuals make decisions on what online platform to return used electronics as well as how intermediaries, more specifically nonprofit organizations design processes to enable minority business growth. Hill also does research on operations planning and control in food process industry environments with a focus on product complexity. His articles have appeared in Production and Operations Management, Journal of Operations Management, Decision Sciences, Journal of Supply Chain Management, Journal of Business Logistics, and the European Journal of Operational Research, among others.

Hill has extensive work experience in various management positions. His research and education in the area of supply chain management and operations planning and control have included engagements with PepsiCo., Scotts Miracle-Gro Co., Nestle, Sherwin Williams, Agrana Fruit U.S., Greif, JP Morgan Chase, and Kellogg, among others.


Areas of Expertise

  • Operations planning and control
  • Behavioral contracts
  • Supply chain management
  • Process industries


  • PhD, Fisher College of Business, The Ohio State University
  • MBA, Weatherhead School of Management, Case Western Reserve University
  • BS in Electrical Engineering, University of Dayton


Published Articles

In Press

  • S. Eckerd, and J.A. Hill, “The Buyer-Supplier Social Contract: Information Sharing as a Deterrent to Unethical Behaviors," International Journal of Operations and Production Management.


Book Chapters

  • Greer, Bertie M. and James A. Hill. "Leveraging Workforce Diversity in Practice: Building Successful Global Relationships with Minority-Owned Suppliers." Handbook of Research on Workforce Diversity in a Global Society: Technologies and Concepts. IGI Global, 2012. 323-340.

Working Papers

  • Hill, J.A., “On a Definition of Product Complexity in Food Process Industries”
  • Hill, J.A., “The Effect of Promotions on Manufacturing Performance: Evidence from the Beverage Industry”.
  • Pan, M., Hill, J., and Rungtusanatham, J., “Small Supplier Participation in BMO-Sponsored Activities: Direct and Indirect Effects on Sales Opportunities”.
  • Hill, James A (The Ohio State University). “The Impact of Psychological Contract Violations on Manufacturing Performance: A Field Experiment”.
  • Massimino, B., Hill, James A., Gray, John V., Bendoly, E., "Resource Utilization, Secondary Task Outcome Attribution, and Secondary Goal Achievement".
  • Esenduran, G., and Hill, J.A. (2015). Understanding how customers value their used products.


  • BUSOBA 7232 - Supply Chain Analytics: Matching Supply with Demand

    Explores how firms can better organize their operations so they more effectively align supply with demand for products and services. Students will learn how to assess supply flexibility and manage demand for a fixed supply and explore topics including flexible capacity management, short-life-cycle forecasting, quick response, revenue management, buy-back contracts and revenue-sharing contracts. Prereq: MBA 6231 and 6232, or 6233; and enrollment in MBA or WPMBA. Not open to students with credit for 832.