At COE, we work alongside our members to foster a problem-solving culture that’s grounded in tried-and-true operational excellence tools, and that’s constant and far-reaching. We’re here to help you drive changes in behavior—so that operational excellence becomes a goal in every process, start to finish. Learn more ...

Member registration open for COE's Sept. 14 fall kickoff event

tom feeney safelite banner

Columbus-based COE member and windshield repair and replacement giant Safelite AutoGlass has built an industry-leading reputation on customer service. That front-line excellence, though, comes from a focus on creating a people-first culture inside the organization, a top priority for CEO Tom Feeney (pictured, right), who has led Safelite for the past decade. In his featured keynote at 1 p.m. on Sept. 14, Feeney will offer his insights on how he’s championed the growth of a people-powered, customer-driven organization that fosters a fail-fast culture of innovation and takes on business challenges with speed and agility. 

Check out our events page for more details on the sessions and the link to register ...

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COE summit breakout session slides available to all members

summit 2018 thumb 265x150COE each year offers access for all member companies - regardless of their attendance at the annual April Leading Through Excellence summit - to presentation slides used during breakout sessions at the event. Whether you missed the summit or just want to review the content, you can now head to our members-only area and, after logging in, select the "Access summit presentation materials" button to view slides from 2018 and the five prior summits.

Access members-only area

Want to learn more?

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or contact:

Krista Barezinsky
Member Relations Manager, COE