COE Staff

Red background with white text that reads 'Meet our TEAM'
  • Core COE team

    Kelly Reo, Executive Director

    kelly reoKelly Reo is Executive Director at the Center for Operational Excellence (COE) at The Ohio State University, a business consortium that connects organizations of all industries on their journeys to build and sustain a culture of problem solving and continuous improvement.

    Kelly’s passion for operational excellence stems from her 20 years in IT and business consulting – first as a program and project manager of strategic initiatives and business transformations for clients in financial services, utilities, retail, healthcare, and higher education – then as Vice President of Operations & Marketing. She is a committed leader with a proven track record of managing technology-enabled business transformations and managing and mentoring teams.

    She holds a bachelor’s degree in Management Information Systems and a master’s of Operational Excellence, both from The Ohio State University. Kelly also received a Marketing Management certificate from Harvard University and maintains several other certifications including the Project Management Professional (PMP) and Six Sigma Blackbelt.

    Kelly also applies her a depth of business experience and commitment to community and advocacy by sitting on boards of non-profits including Mental Health America Franklin County, Go Red for Women Executive Leadership Team, and Grandview Heights Public Library Foundation.

    Kelly can be reached at

    Annie Platten, Manager, Member Relations

    annie headshotAnnie joined COE as Member Relations Manager in 2021. In her role, she leads efforts to ensure the center’s nearly 40 partner companies receive maximum value from their membership, whether engaging with Fisher College of Business faculty and students or connecting with other member companies to share best practices. Annie also participates in member recruitment and coordination of COE’s event roster and manages Leading Through Excellence summit sponsor and vendor engagement. Prior to this position, Annie was the Member Relations Manager with Heritage Golf Club where she engaged members and coordinated the event calendar at the club. Annie received her bachelor’s degree in Public Affairs with a minor in Engineering from The Ohio State University. She can be reached at  

    Sloane Fair, Administrative Assistant

    sloaneSloane Fair is the Administrative Associate for COE which includes event planning, office organization and customer communication. With a degree in Organizational Communication from Capital University, Sloane joined COE in 2021 after working as an Appraisal writer. She can be reached at


    Cheyanne Cierpial, Marketing & Communications Associate

    cgcCheyanne develops and executes COE’s marketing and communications strategy, which includes its website, e-mail campaigns,  printed materials, and event marketing.  A graduate of Denison University with degrees in English Literature and psychology, Cheyanne joined COE in 2019 after working as a freelance writer and strategist. She can be reached at



  • Directors / advisers

    Peter T. Ward, Director

    Peter Ward, who has been with the Center for Operational Excellence since its founding, retired from his role as Professor but thankfully continues his advisory role with the center as Professor Emeritus. With his background in lean management, continuous improvement, Six Sigma and operations strategy, Peter brings invaluable knowledge to the COE team in terms of developing and implementing cutting-edge programs to meet our members’ current business needs.  Reach him at

    John Gray, Associate Director
    Professor of Operations, Fisher College of Business

    John works on COE’s Supply Chain Forums and coordinates the center’s research translation efforts. He teaches in Fisher’s MBA program and publishes research in areas including sourcing decisions, supply chain quality,  operations strategy, and supply chain risk and resiliency. Reach him at