Ponte Vedra Beach, Florida - March 12 - 16, 2012

The Supply Chain Management Program will be held March 12 - 16, 2012, at the Hilton Garden Inn in Ponte Vedra Beach, Florida. The fee includes lodging at the Hilton Garden Inn in Ponte Vedra Beach, Florida (Check in on Sunday, March 11, 2012 – Check out on Friday, March 16, 2012). Visit the Hilton Garden Inn website for more information on guest accommodations, directions to the hotel and a list of their amenities:
Hilton Garden Inn Jacksonville/Ponte Vedra

Tentative Agenda

Monday, March 12, 2012
8:00 a.m. – 8:30 a.m.	Registration and Continental Breakfast
8:30 a.m. – 9:00 a.m.	Welcome and Introductions
9:00 a.m. – 10:30 a.m.	Supply Chain Management Importance of Supply Chain Vision Key Processes Developing a Supply Chain Perspective Overview of Seminar	Doug Lambert
11:00 a.m. – 12:30 p.m.	Measuring the Profitability of Customers and Suppliers Major Problems with Corporate Accounting Systems Developing Profitability Reports for Customers and Suppliers Measuring the Impact of Supply Chain Strategies on Corporate Profitability	Doug Lambert
12:30 p.m. – 2:00 p.m.	Lunch
2:00 p.m. – 3:30 p.m.	Customer Relationship Management Why Customer Relationship Management (CRM) is so Important Valuing the Customer Relationship Achieving and Maintaining Strong Relationships Challenges and Opportunities	Doug Lambert
4:00 p.m. – 5:00 p.m.	Supplier Relationship Management Supplier Segmentation Developing the Product and Service Agreement Developing Partnerships with Key Suppliers Leveraging Technologies	Doug Lambert
6:00 p.m. – 8:00 p.m.	Reception and Dinner
Tuesday, March 13, 2012
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 9:30 a.m.	Customer Service Management The Transition from a Transaction Focus to Process Focus Implementing the Product / Service Agreement The Changing Role of Customer Service Representatives Keys to Success	Mike Knemeyer
9:45 a.m. – 10:45 a.m.	Demand Management Demand Management Vision Synchronizing Supply and Demand Managing Uncertainty in Demand Collaborative Planning, Forecasting and Replenishment	Keely Croxton
11:00 a.m. – 12:00 noon	Order Fulfillment Modeling the Order Fulfillment Process Evaluating Logistics Networks Order Fulfillment Performance Metrics Innovation in Order Fulfillment	Keely Croxton
12:00 noon - 1:00 p.m.	Lunch
1:00 p.m. – 2:00 p.m.	Manufacturing Flow Management New Strategies for Manufacturing Flow Management The Manufacturer’s Role in Reducing Supply Chain Inventory How Logistics Organizations Create Value	Mike Knemeyer
2:15 p.m. – 5:00 p.m.	Group Case Work	Doug Lambert, Keely Croxton
	Dinner on your own
Wednesday, March 14, 2012
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 9:30 a.m.	Product Development and Commercialization Idea Generation and Screening Developing Cross-Functional Teams Product Rollout Product Development and Commercialization Metrics	Mike Knemeyer
9:45 a.m. – 10:45 a.m.	Returns Management Strategic Value of Returns Returns Metrics Returns and Reverse Logistics Environmental and Legal Issues Avoidance, Gatekeeping, and Reducing Disposition Cycle Time	Doug Lambert
11:00 a.m. – 12:00 noon	Conducting Assessments of the Supply Chain Management Processes Benchmark Management Practices in the Firm with those Prescribed in the Process Identify Where to Start with the Implementation of a Process Assess Improvements over Time as the Implementation Unfolds	Keely Croxton
12:00 noon - 1:00 p.m.	Lunch
1:00 p.m. – 2:00 p.m.	Implementing and Sustaining the Supply Chain Management Processes Implementing the Supply Chain Management Processes Across Organizations with Different Management Methods and Structures The Structural and Behavioral Management Components Process Implementation and Maintenance Assessing Performance	Doug Lambert
2:15 p.m. – 5:00 p.m.	Group Case Work	Doug Lambert, Keely Croxton
	Dinner on your own
Thursday, March 15, 2012
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 10:00 a.m.	Modeling the Integrated Supply Chain Using Models to Make Strategic Network Design Decisions Success (and Failure) Stories Managing the Modeling Process Resource and Data Requirements	Keely Croxton
10:30 a.m. – 12:00 noon	Developing Supply Chain Metrics Developing Supply Chain Metrics Linking Process Metrics to Shareholder Value and the Strategic Plan Measuring Performance Across the Supply Chain	Doug Lambert
12:00 noon - 1:00 p.m.	Lunch
1:00 p.m. – 2:00 p.m.	Supply Chain Mapping Relationship-based Maps Activity-based Maps Facilitating the Development of Relationship-based Maps	Doug Lambert
2:15 p.m. – 3:15 p.m.	Lean Thinking and Supply Chain Management What it Means to be Lean Lean Thinking Benefits and Tools Lean Manufacturing vs. Lean Supply Chain Wastes from a Business Perspective	Mike Knemeyer
3:30 pm – 5:00 p.m.	Group Case Work	Doug Lambert, Mike Knemeyer
6:00 p.m. – 8:00 p.m.	Reception and Dinner
Friday, March 16, 2012
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 10:00 a.m.	Building High-Performance Business Relationships The Importance of Partnerships for Successful Supply Chain Management The Partnership Model The Collaboration Model Using the Model to Tailor Businesses Lessons Learned	Doug Lambert
10:15 a.m. – 12:15 p.m.	Panel Discussion and Seminar Wrap-Up	Keely Croxton Doug Lambert Mike Knemeyer
12:15 p.m. – 1:15 p.m.	Lunch

Program Faculty

Keely Croxton is an Associate Professor of Logistics at the Fisher College of Business, The Ohio State University. Her research interests are at the intersection of optimization and supply chain management. She is interested in developing and applying mathematical models in the supply chain and the implementation of supply chain management processes. While at MIT, she was the recipient of a National Science Fellowship and an Eisenhower Fellowship from the Department of Transportation. Dr. Croxton received her Ph.D. from the Operations Research Center at MIT.

A. Michael Knemeyer is an Associate Professor of Logistics at the Fisher College of Business, The Ohio State University. Michael received a BSBA in Business Logistics and Marketing from John Carroll University, where he was named the Outstanding Logistics Student in his graduating class. His Ph.D. is from the University of Maryland, where he majored in Business Logistics, and minored in Marketing and Research Methods. Michael’s research focuses is on supply chain relationships. His work has been published in Harvard Business Review, Transportation Journal, Journal of Business Logistics, and International Journal of Physical Distribution and Logistics Management.

Douglas M. Lambert is the Raymond E. Mason Chair in Transportation and Logistics and Director of The Global Supply Chain Forum at The Ohio State University. Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australia. He is the author or co-author of eight books and more than 100 articles, including one on partnerships in the December 2004 Harvard Business Review. In 1986, Dr. Lambert received the CLM Distinguished Service Award for his contributions to logistics management. He holds an honors BA and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University.

Comments from Past Participants

“Great seminar with relevant material.”
“A lot of value in context.”
“I gained a great deal. I will promote this course within my company.”
“Great course – both information and dialogue.”

Program Cost

The Program fee is $5,350.00 USD. Program fees include hotel for five nights, reception and dinner on the first and last evenings; breakfast, lunch, and breaks each day, a copy of Supply Chain Management: Processes, Partnerships, Performance a comprehensive notebook of seminar materials, as well as a certificate of completion of the program. Other meals will be the responsibility of the participant.

Cancellation and Substitution Policy

If you must cancel your registration for any reason, a refund less a $750.00 non-refundable deposit will be made if your cancellation is not received in writing before February 27, 2012. NO REFUNDS CAN BE MADE FOR CANCELLATIONS AFTER FEBRUARY 27, 2012. However, a substitution of attendee can be made up to March 5, 2012

Program Discounts

Multiple registration discounts are available for companies sending two or more attendees to the same program location. Members of the Council of Supply Chain Management Professionals (CSCMP) , and Government and Military personnel may attend for a special rate.. Call the program office for more details at (614) 292-0331. NOTE: Discounts apply to supply chain management programs held in the USA.

Registration

You may register by fax, telephone, or online. Prompt written confirmation of registration will be sent. Program class size is limited, and registrations will be accepted on a first-come, first served basis. To register online, please go to our registration page.

Continuing Education Credits

4.0 CEU (Continuing Education Unit)

Contact Information

Program Director	Program Information
Douglas M. Lambert, PhD The Raymond E. Mason Chair in Transportation and Logistics Fisher College of Business The Ohio State University 2100 Neil Ave., Rm 506 Columbus, OH 43210 Tel: (614) 292-0331 Fax: (614) 292-0440	Shirley Gaddis Assistant Director The Global Supply Chain Forum The Ohio State University 2100 Neil Ave., Rm 506 Columbus, OH 43210 Tel: (614) 292-0331 Fax: (614) 292-0440