Jane Iversen

Jane Iversen is a PhD student in Operations Management at Fisher College of Business. She earned an MBA in Global Management from Thunderbird School of Global Management and a Bachelor in Business Administration with a major in Finance from Florida International University. As part of her MBA program at Thunderbird, Jane undertook multiple international projects, including an initiative by the African Development Bank in Tunis, Tunisia, where she and two team members developed a business model for providing financial and non-financial support to local entrepreneurs as a tool for fighting unemployment.

Prior to joining the PhD program, Jane worked as a Senior Financial Analyst at the University of Miami Miller School of Medicine's Department of Medicine, which consists of more than 20 medical specialties and over 500 faculty members. At UM, Jane worked closely with the Business Operations Group, where she developed an interest in designing processes and addressing challenges in healthcare. This experience led her to focus on Healthcare Operations in her dissertation research at Ohio State. Specifically, as part of her research, she is investigating the effects of adopting a novel, synchronous telemedicine mode—virtual visits—which allow real-time communication between patients and providers without being in the same physical location. Jane evaluates the effects of this adoption from both patients' and providers' perspectives, making a significant contribution to the growing body of Healthcare Operations research in telemedicine.

Education

• PhD, Operations Management, The Ohio State University (in progress)
• MBA, Global Management, Thunderbird School of Global Management
• BA, Business Administration – Finance, Florida International University

Research Interests

• Healthcare Operations Management
• Telemedicine and Healthcare Applications
• Healthcare Information Technology
• Econometric Analysis

Journal Publications

• Bendoly, E., Bachrach, D.G., Esper, T.L., Blanco, C., Iversen, J. and Yin, Y., 2021. Operations in the Upper Echelons: Leading Sustainability through Stewardship. International Journal of Operations & Production Management, 41(11), pp.1737-1760.
• Hyder, A., Graffagnino, C., French, G., Maloney, J.A., DeJesus B., Cowen, K., Iversen, J., Bennett, S. 2023. Real-time Monitoring and Evaluation of the Vax Cash Program: A Case Study from Columbus, Ohio. Ohio Journal of Public Health, 5(2), pp.1-5.

Papers Under Review or Revision

• Iversen, J., Lan, Y., Chandrasekaran, A. The Impact of Virtual Visit Adoption on Ambulatory Care Utilization and Patient Health Outcomes. (Under Review at MSOM)
• Lan, Y., Iversen, J., Chandrasekaran, A. The Role of Accountable Care Organization in Improving Access, Prevention and Health Outcomes: Empirical Evidence in Diabetes. (Reject and Resubmit at JOM)

Working Papers

• Iversen, J., Chandrasekaran, A., McKie, E., Boyer, K. Improving Regularity and Continuity of Care: The Efficacy of Telemedicine Adoption. 
• Iversen, J., Lee, N., Chandrasekaran, A. Managing Physician Pajama Time and Turnover in the Context of Telemedicine: Evidence from Primary Care. 

Teaching

• Instructor, BUSOBA 3230 Introduction to Operations Management (Overall SEI: 4.7)

Awards & Fellowships

• Highly Commended Paper (International Journal of Operations & Production Management, 2021)
• Presidential Fellowship (Thunderbird School of Global Management, 2014)
• Global Mindset (Thunderbird School of Global Management, 2014)
• European Regional (Thunderbird School of Global Management, 2014)
• Women in Leadership (Thunderbird School of Global Management, 2014)
• Dean's List (Florida International University, 2010-2012)