Jane Iversen

Jane Iversen is a PhD Candidate in Operations Management at Fisher College of Business. She earned an MBA in Global Management from Thunderbird School of Global Management and a Bachelor in Business Administration with a major in Finance from Florida International University. As part of her MBA program at Thunderbird, Jane undertook multiple international projects, including an initiative by the African Development Bank in Tunis, Tunisia, where she and two team members developed a business model for providing financial and non-financial support to local entrepreneurs as a tool for fighting unemployment.

Prior to joining the PhD program, Jane worked as a Senior Financial Analyst at the University of Miami Miller School of Medicine's Department of Medicine, which consists of more than 20 medical specialties and over 500 faculty members. At UM, Jane worked closely with the Business Operations Group, where she developed an interest in designing processes and addressing challenges in healthcare. This experience led her to focus on Healthcare Operations in her dissertation research at Ohio State. Specifically, as part of her research, she is investigating the effects of adopting a novel, synchronous telemedicine mode—virtual visits—which allows real-time communication between patients and providers without being in the same physical location. Jane evaluates the effects of this adoption from both patients' and providers' perspectives, making a significant contribution to the growing body of Healthcare Operations research in telemedicine.

Jane is on the 2024-2025 academic job market!

Jane is scheduled to present her Job Market Paper "The Impact of Virtual Visit Adoption on Ambulatory Care Utilization and Patient Health Outcomes" at the 2024 INFORMS Annual Meeting in Seattle on Monday, October 21, from 2:15 PM - 3:30 PM at Summit - 438 (Session: Data-driven Decision-making in Healthcare) and the 2024 DSI Annual Conference in Phoenix on Saturday, November 23, from 4:30 - 6:00 PM at JW Marriott Desert Ridge Resort, Floor: Level 2, Desert Suite 2 (Session: Doctoral Research Showcase - Healthcare and Technological Innovation).

Jane is also scheduled to present her second dissertation paper "Improving Regularity and Continuity of Care: The Impact of Virtual Visit Utilization" at the 2024 DSI Annual Conference in Phoenix on Saturday, November 23, from 10:00 - 11:30 AM, at JW Marriott Desert Ridge Resort, Floor: Level 2, Pinnacle Peak 1 (Session: Enhancing Healthcare Delivery via Telemedicine).

Education

• PhD, Operations Management, The Ohio State University (Expected Graduation: May 2025)
• MBA, Global Management, Thunderbird School of Global Management (Graduation: Jan 2015)
• BA, Business Administration – Finance, Florida International University (Graduation: Dec 2012)

Research Interests

• Healthcare Operations Management
• Telemedicine and Healthcare Applications
• Healthcare Information Technology
• Econometric Analysis

Journal Publications

• Bendoly, E., Bachrach, D.G., Esper, T.L., Blanco, C., Iversen, J., Yin, Y. (2021). Operations in the Upper Echelons: Leading Sustainability through Stewardship. International Journal of Operations & Production Management, 41(11), pp.1737-1760.
• Hyder, A., Graffagnino, C., French, G., Maloney, J.A., DeJesus B., Cowen, K., Iversen, J., Bennett, S. (2023). Real-time Monitoring and Evaluation of the Vax Cash Program: A Case Study from Columbus, Ohio. Ohio Journal of Public Health, 5(2), pp.1-5.

Papers Under Review or Revision

• Iversen, J., Lan, Y., Chandrasekaran, A., Clark, A. The Impact of Virtual Visit Adoption on Ambulatory Care Utilization and Patient Health Outcomes. (Dissertation Paper 1 and Job Market Paper; In Preparation for Resubmission to Manufacturing & Service Operations Management)
• Lan, Y., Iversen, J., Chandrasekaran, A. The Role of Accountable Care Organization in Improving Access, Prevention and Health Outcomes: Empirical Evidence in Diabetes. (Research Assistant Paper; Resubmission at Journal of Operations Management)

Working Papers

• Iversen, J., Chandrasekaran, A., McKie, E., Boyer, K. Improving Regularity and Continuity of Care: The Efficacy of Telemedicine Adoption. (Dissertation Paper 2; Working draft available upon request)
• Iversen, J., Lee, N., Chandrasekaran, A. Managing Physician Pajama Time and Turnover in the Context of Telemedicine: Virtual Visit Adoption in Primary Care. (Dissertation Paper 3)

Teaching

• Instructor, BUSOBA 3230 Introduction to Operations Management (Overall SEI: 4.7)

Awards & Fellowships

• Doctoral Research Showcase of the 2024 DSI Annual Conference (Decision Sciences Institute, 2024)
• Highly Commended Paper (International Journal of Operations & Production Management, 2021)
• Presidential Fellowship (Thunderbird School of Global Management, 2014)
• Global Mindset (Thunderbird School of Global Management, 2014)
• European Regional (Thunderbird School of Global Management, 2014)
• Women in Leadership (Thunderbird School of Global Management, 2014)
• Dean's List (Florida International University, 2010-2012)