Thomas  Goldsby

Thomas Goldsby

Professor of Logistics
Chair, Department of Marketing & Logistics
Harry T. Mangurian, Jr. Foundation Professor

Marketing & Logistics

Background

Dr. Thomas J. Goldsby is the Harry T. Mangurian, Jr. Foundation Professor in Business and Professor of Logistics at The Ohio State University. Dr. Goldsby holds a B.S. in Business Administration from the University of Evansville, M.B.A. from the University of Kentucky, and Ph.D. in Marketing and Logistics from Michigan State University.

Dr. Goldsby is Co-Editor-in-Chief of the Journal of Business Logistics and former Editor of Transportation Journal. He serves as Associate Director of the Center for Operational Excellence (COE), a Research Fellow of the National Center for the Middle Market, and a research associate of the Global Supply Chain Forum, all housed at Ohio State’s Fisher College of Business.  

 His research interests include logistics strategy, supply chain integration, and the theory and practice of lean and gile supply chain strategies. He has published more than 50 articles in academic and professional journals and serves as a frequent speaker at academic conferences, executive education seminars, and professional meetings.  He is co-author of five books: Logistics Management: Enhancing Competitiveness and Customer Value (MyEducator, 2015),The Definitive Guide to Transportation (Financial Times, 2013), Global Macrotrends and Their Impact on Supply Chain Management (Financial Times, 2013), The Design and Management of Sustainable Supply Chains (Cambridge University Press, 2016), and Lean Six Sigma Logistics: Strategic Development to Operational Success (J. Ross Publishing, 2005). Dr. Goldsby is a recipient of the Best Paper Award at the Transportation Journal(2012-2013), Bernard J. LaLonde Award at the Journal of Business Logistics (2007), and has twice received the Accenture Award for best paper published in theInternational Journal of Logistics Management (1998 and 2002).

Dr. Goldsby has received recognition for excellence in teaching at Iowa State University, The Ohio State University, and the University of Kentucky. He delivered a course on Business Operations for The Great Courses’ Critical Business Skills series in 2015. He is recognized as one of the most productive researchers all-time in the field of Logistics Management.

Dr. Goldsby has delivered keynote addresses and conducted workshops throughout the world and served as a Visiting Professor at the Copenhagen Business School (2015), WHU-Otto Beisheim School of Management (2013), and Politecnico di Milano (2008). He is a member of the selection committees for several industry awards. Dr. Goldsby has supervised more than 100 Lean/Six Sigma supply chain projects with industry partners, chaired seven Ph.D. dissertations, and served as an investigator on five federally funded research projects, exceeding $2 million in grant proceeds. In his spare time, Dr. Goldsby competes as one of the top masters (over-40) runners in America for distances between the mile and the marathon.

Areas of Expertise

Logistics/Supply Chain Management

  • Lean and Agile Supply Chain Strategies
  • Logistics Customer Service
  • Supply Chain Integration

Education

  • PhD, Michigan State University
  • MBA, The University of Kentucky
  • BBA, The University of Evansville

Publications

Journal Articles

Ellis, Scott, Thomas J. Goldsby, Jae-Young Oh, and Ana Bailey (2014), “Teaching Lean Six Sigma within a Supply Chain Context: The Airplane Supply Chain Simulation," Decision Sciences Journal of Innovative Education, Vol. 12, No. 4, pp. 287-319. [Instructional Innovation Award Winner]

Badurdeen, Fazleena, Mohannad Shuaib, Ken Wijekoon, Adam Brown, William Faulkner, Joseph Amundson, I.S. Jawahir, Thomas J. Goldsby, Deepak Iyengar, and Brench Boden (2014), “Quanti-tative Modeling and Analysis of Supply Chain Risks Using Bayesian Theory,” Journal of Manufac-turing Technology Management, Vol. 25, No. 5, pp. 631-654.

Zinn, Walter and Thomas J. Goldsby (2014), “Logistics Professional Identity: Strengthening the Discipline as Galaxies Collide,” Journal of Business Logistics, Vol. 35, No. 1, pp. 23-28.

Leuschner, Rudolf, Craig R. Carter, Thomas J. Goldsby, and Zachary S. Rogers (2014), “Third-Party Logistics: A Meta-Analytic Review and Investigation of Its Impact on Performance,” Journal of Supply Chain Management, Vol. 50, No. 1, pp. 21-43.

Goldsby, Thomas J., A. Michael Knemeyer, Jason W. Miller, and Carl Marcus Wallenburg (2013), “Measurement and Moderation: Finding the Boundary Conditions in Logistics and Supply Chain Research,” Journal of Business Logistics, Vol. 34, No. 2, pp. 109-116.

Rao, Shashank, Deepak Iyengar, and Thomas J. Goldsby (2013), “On the Measurement and Benchmarking of Research Impact Among Active Logistics Scholars,” International Journal of Physical Distribution & Logistics Management, Vol. 43, No. 9, pp. 814-832.

Griffis, Stanley E., Shashank Rao, Thomas J. Goldsby, Clay M. Voorhees, and Deepak Iyengar (2012), “Linking Order Fulfillment Performance to Referrals in Online Retailing: An Empirical Analysis,” Journal of Business Logistics, Vol. 33, No. 4, pp. 279-294.

Iyengar, Deepak, Shashank Rao, and Thomas J. Goldsby (2012), “The Power and Centrality of the Transportation and Warehousing Sector within the U.S. Economy: A Longitudinal Exploration Using Social Network Analysis,” Transportation Journal, Vol. 51, No. 4, pp. 373-398. [Best Paper Award]

Griffis, Stanley E., Shashank Rao, Thomas J. Goldsby, and Tarikere T. Niranjan (2012), “The Customer Consequences of Returns in Online Retailing: An Empirical Analysis,” Journal of Operations Management, Vol. 30, No. 4, pp. 282-294.

Goldsby, Thomas J. and Chad W. Autry (2011), “Toward Greater Validation of Supply

Chain Management Theory and Concepts: The Roles of Research Replication and Meta-Analysis." Journal of Business Logistics, Vol. 32, No. 4, pp. 324-331.

Rao, Shashank, Stanley E. Griffis, and Thomas J. Goldsby (2011), “Failure to Deliver? Linking Online Order Fulfillment Glitches with Future Purchase Behavior,” Journal of Operations Management, Vol. 29, No. 7/8, pp. 692-703.

Rao, Shashank, Thomas J. Goldsby, Stanley E. Griffis, and Deepak Iyengar (2011), “Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention,” Journal of Business Logistics, Vol. 32, No. 2, pp. 167-179.

Wallenburg, Carl Marcus, David Cahill, A. Michael Knemeyer, and Thomas J. Goldsby (2011), “Commitment and Trust as Drivers of Loyalty in Logistics Outsourcing Relationships: Cultural Differences between the USA and Germany,” Journal of Business Logistics, Vol. 32, No. 1, pp. 83-98.

Wallenburg, Carl Marcus, David Cahill, Thomas J. Goldsby, and A. Michael Knemeyer (2010), “Logistics Outsourcing Performance and Loyalty Behavior: Comparisons Between Germany and the United States,” International Journal of Physical Distribution & Logistics Management, Vol. 40, No. 7, pp. 579-602 [Emerald Literati Network Highly Commended Award].

Cahill, David, Thomas J. Goldsby, A. Michael Knemeyer, and Carl Marcus Wallenburg (2010), “Customer Loyalty in Logistics Outsourcing Relationships: An Examination of the Moderating Effect of Conflict Frequency,” Journal of Business Logistics, Vol. 31, No. 2, pp. 253-277.

Wallenburg, Carl Marcus, A. Michael Knemeyer, Thomas J. Goldsby, and David L. Cahill

(2010), “Developing a Scale for Proactive Improvement in Logistics Outsourcing Relationships,” International Journal of Logistics Management, Vol. 21, No. 1, pp. 5-21 [Emerald Literati Network Highly Commended Award].

Badurdeen, Fazleena, Deepak Iyengar, Thomas J. Goldsby, Haritha Metta, Sonal Gupta, and I. S. Jawahir (2009), “Extending Total Lifecycle Thinking to Sustainable Supply Chain Design,” International Journal of Product Lifecycle Management, Vol. 4, Nos. 1/2/3, pp. 49-67.

Li, Xun, Thomas J. Goldsby, and Clyde W. Holsapple (2009), “Supply Chain Agility: Scale Development,” International Journal of Logistics Management, Vol. 20, No. 3, pp. 408-424.

Fugate, Brian, Elizabeth Davis-Sramek, and Thomas J. Goldsby (2009), "Operational Collaboration Between Shippers and Carriers in the Transportation Industry," International Journal of Logistics Management, Vol. 20, No. 3, pp. 425-447.

Rao, Shashank and Thomas J. Goldsby (2009), “Supply Chain Risks: A Review and Typology," International Journal of Logistics Management, Vol. 20, No. 1, pp. 97-123.

Rao, Shashank, Thomas J. Goldsby, and Deepak Iyengar (2009), “The Marketing and Logistics Efficacy of Online Retail Sales Channels,” International Journal of Physical Distribution & Logistics Management, Vol. 39, No. 2, pp. 106-130.

Deepen, Jan, Thomas J. Goldsby, A. Michael Knemeyer, Carl Marcus Wallenburg (2008), “Beyond Expectations: An Examination of Logistics Outsourcing Goal Achievement and Goal Exceedance,” Journal of Business Logistics, Vol. 29, No. 2, pp. 75-105.

Li, Xun, Chen Chung, Thomas J. Goldsby, and Clyde W. Holsapple (2008), “A Unified Model of Supply Chain Agility: The Work-Design Perspective,” International Journal of Logistics Management, Vol. 19, No. 3, pp. 408-435.

Griffis, Stanley, E., Thomas J. Goldsby, Martha C. Cooper, and David J. Closs (2007), “Aligning Logistics Performance Measures to the Measurement Needs of the Firm,” Journal of Business Logistics, Vol. 28, No. 2, pp. 35-56.

Griffis, Stanley E. and Thomas J. Goldsby (2007), “Transportation Management Systems: An Exploration of Progress and Future Prospects,” Journal of Transportation Management, Vol. 18, No. 1, pp. 18-32.

Goldsby, Thomas J., Stanley E. Griffis, and Anthony S. Roath (2006), “Modeling Lean, Agile, and Leagile Supply Chain Strategies,” Journal of Business Logistics, Vol. 27, No. 1, pp. 57-80 [Bernard J. LaLonde Award for Best Paper of 2007].

Autry, Chad W., Stanley E. Griffis, Thomas J. Goldsby, and L. Michelle Bobbitt (2005), “Warehouse Management Systems: Resource Commitment, Capabilities, and Organizational Performance,” Journal of Business Logistics, Vol. 26, No. 2, pp. 165-183.

Griffis, Stanley E., Martha Cooper, Thomas J. Goldsby, and David J. Closs (2004), "Performance Measurement: Measure Selection Based upon Firm Goals and Information Reporting Needs," Journal of Business Logistics, Vol. 25, No. 2, pp. 95-118.

Vickery, Shawnee K., Theodore P. Stank, Thomas J. Goldsby, Cornelia Dröge, and Robert E. Markland (2004), “The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct versus Indirect Effects,” Management Science, Vol. 50, No. 8, pp. 1106-1119.

Goldsby, Thomas J. and Sebastián García-Dastugue (2003), “The Manufacturing Flow Management Process,” International Journal of Logistics Management, Vol. 14, No. 2, pp. 33-52.

Griffis, Stanley E., Thomas J. Goldsby, and Martha Cooper (2003), “Web-Based and Mail Surveys: A Comparison of Response, Data and Cost,” Journal of Business Logistics, Vol. 24, No. 2, pp. 237-258.

Pohlen, Terrance L. and Thomas J. Goldsby (2003), “VMI and SMI Programs: How Economic Value Added Can Help Sell the Change,” International Journal of Physical Distribution & Logistics Management, Vol. 33, No. 7, pp. 565-581.

Stank, Theodore P., Thomas J. Goldsby, Shawnee Vickery, and Katrina Savitskie (2003), “Logistics Service Performance: Estimating its Influence on Market Share,” Journal of Business Logistics, Vol. 24, No. 1, pp. 27-55.

Goldsby, Thomas J. and James A. Eckert (2003), “Electronic Transportation Marketplaces: A Transaction Cost Perspective,” Industrial Marketing Management, Vol. 32, No. 3, pp. 187-198.

Frankel, Robert, Thomas J. Goldsby, and Judith Whipple (2002), "Grocery Industry Collaboration in the Wake of ECR," International Journal of Logistics Management, Vol. 13, No. 1, pp. 57-72 [Accenture Award for Outstanding Paper of 2002].

Goldsby, Thomas J. and Douglas A. Boyd (2001), "WorldSpace's Satellite-Delivered Radio Service and the Market for Digital Receivers in the Middle East and Africa," Journal of Radio Studies, Vol. 8, No. 1, pp. 29-53.

Stank, Theodore P., Robert Frankel, David J. Frayer, Thomas J. Goldsby, Scott B. Keller, and Judith M. Whipple (2001), “Supply Chain Integration: Tales from the Trenches,” Supply Chain Management Review, Vol. 5, No. 3, pp. 62-69.

Goldsby, Thomas J. and Theodore P. Stank (2000), "World Class Logistics Performance and Environmentally Responsible Logistics Practices," Journal of Business Logistics, Vol. 21, No. 2, pp. 187-208.

Goldsby, Thomas J. and David J. Closs (2000), "Using Activity-Based Costing to Reengineer the Reverse Logistics Channel," International Journal of Physical Distribution & Logistics Management, Vol. 30, No 6, pp. 500-514.

Stank, Theodore P. and Thomas J. Goldsby (2000), "A Framework for Transportation Decision-Making in an Integrated Supply Chain," Supply Chain Management: An International Journal, Vol. 5, No. 2, pp. 71-77.

Stank, Theodore P., Thomas J. Goldsby, and Shawnee Vickery (1999), “The Effects of Service Provider Performance on Customer Satisfaction and Loyalty of Store Managers in the Fast Food Industry,” Journal of Operations Management, Vol. 17, No. 2, pp. 429-447.

Closs, David J., Thomas J. Goldsby, Anthony Roath, James A. Eckert, and Stephen Swartz (1998), “An Empirical Comparison of Anticipatory and Response-Based Supply Chains,” International Journal of Logistics Management, Vol. 9, No. 2, pp. 21-34 [Andersen Consulting Award for Outstanding Paper of 1998].

Stank, Theodore P. and Thomas J. Goldsby (1998), “Bridging the Gap Between Academic Responsibilities and Practical Application in Logistics,” Journal of Transportation Management, Vol. 10, No. 1, pp. 1-9.

Eckert, James A. and Thomas J. Goldsby (1997), “Using the Elaboration Likelihood Model to Guide Customer Service-Based Segmentation,” International Journal of Physical Distribution & Logistics Management, Vol. 27, No. 9, pp. 600-615.

Closs, David J., Thomas J. Goldsby, and Steven R. Clinton (1997), “Information Technology Influences on World Class Logistics Capability,” International Journal of Physical Distribution & Logistics Management, Vol. 27, No. 1, pp. 4-17.

Books

Badurdeen, Fazleena and Thomas J. Goldsby (Forthcoming 2016), The Design and Management of Sustainable Supply Chains, Cambridge University Press, Americas, New York.

Ellram, Lisa, Stanley E. Fawcett, Thomas J. Goldsby, Christian Hofer, and Dale Rogers (2015), Logistics Management: Enhancing Competitiveness and Customer Value.

Goldsby, Thomas J., Deepak Iyengar, and Shashank Rao (2014), The Definitive Guide to Transportation: Principles, Strategies, and Decisions for the Effective Flow of Goods and Services, Financial Times Press, New York.

Autry, Chad W., Thomas J. Goldsby, and John E. Bell (2013), Global Macrotrends and Their Impact on Supply Chain Management: Strategies for Gaining Competitive Advantage, Financial Times Press, New York.

Goldsby, Thomas and Robert Martichenko (2005), Lean Six Sigma Logistics: Strategic Development to Operational Success, J. Ross Publishing: Boca Raton, FL. [with translations in Chinese, Korean, and Russian].

Book Chapters

Goldsby, Thomas J. and Fazleena Badurdeen (2015), “Energy Efficiency in the Supply Chain,” book chapter in Energy Efficient Manufacturing with Applications, Edited by J. Sutherland, D. Dornfeld, and B. Linke, Wiley.

Goldsby, Thomas J. and Sebastián García-Dastugue (2013, 2008), “Lean Thinking and Supply Chain Management,” book chapter in Supply Chain Management: Processes, Partnerships, and Performance, Edited by Douglas M. Lambert, Supply Chain Management Institute: Sarasota, FL.

Goldsby, Thomas J. and Sebastián García-Dastugue (2013, 2008, 2005, 2004), “The Manufacturing Flow Management Process,” book chapter in Supply Chain Management: Processes, Partnerships, and Performance, Edited by Douglas M. Lambert, Supply Chain Management Institute: Sarasota, FL.

Badurdeen, Fazleena, Thomas J. Goldsby, Deepak Iyengar, and I.S. Jawahir (2011), “Transforming Supply Chains to Create Sustainable Value for All Stakeholders,” book chapter in The Sustainable Enterprise, Edited by I.S. Jawahir.

Goldsby, Thomas J. and Deepak Iyengar (2010), “Quality Function Deployment,” book chapter in Six Sigma for Karma Capitalism by Pradeep Deshpande.

Goldsby, Thomas J. and A. Michael Knemeyer (2007), “Contract Logistics in the North American Market,” in Handbuch Kontraktlogistik: Das Management Komplexer Logistikdienstleistungen (Handbook of Contract Logistics: The Management of Complex Logistics Services), Wiley-VCH Publishing.

Goldsby, Thomas J., Michael R. Crum, and Joel Sutherland (2006), “Transportation Management,” in Handbook of Global Supply Chain Management, Sage Publishing, edited by John T. (Thomas) Mentzer, Matthew B. Myers, and Theodore P. Stank.

Courses

  • BUSML 3380 - Logistics Management

    Concepts and methods used to plan and manage logistics activities in a business environment. Understanding of the components of logistics management and tradeoffs required to manage the integrated flow of goods through the supply chain. Prereq: Econ 2001.01 (200), or equivalent; and 2002.01 (201), or equivalent. Not open to students with credit for 780 or to students enrolled in UUSS, UExp, or PreBSBA-PR.

  • BUSML 7381.01 - Logistics Decision Making

    A case-based course that will prepare students to make data-driven decisions on key logistics issues and then make these decisions actionable through a focus on appropriate solution methods needed to achieve firm financial goals. Prereq: 7380.01 or 7380. Not open to students with credit for 7381.02 or 7381.

  • BUSML 4383 - Supply Chain Management

    Focuses on distinction between logistics and supply chain management; cross-functional integration of key business processes within the firm and across network of firms that comprise supply-chain; framework for supply chain management. Prereq: 3380, and AcctMIS 2200 (211), 2300 (212), and BusMgt 2320 (330), 2321 (331); and BusMHR 2291 or 2292 (BusAsm 499.01). Not open to students with credit for BusML 785.

  • BUSML 7381 - Logistics Decision Making

    This case-based course will prepare students to make data-driven decisions on key logistics issues and then make these decisions actionable through a focus on appropriate solution methods needed to achieve firm financial goals. Prereq: 7380.