Cheryl  Dickerson

Cheryl Dickerson

Senior Lecturer in Management Sciences

Management Sciences

Background

Cheryl Dickerson is a senior lecturer in the Management Sciences department.  She joined Fisher in 2014 after more than 25 years in healthcare administration in hospitals and health systems in urban, rural, and freestanding settings.  Prior roles include Vice President, Clinical Services; Regional Vice President, Ambulatory Services; and, Operational Performance Officer.  Cheryl has led organization-wide initiatives to improve patient flow, clinical quality, and efficiency; and, has educated hundreds of physicians, leaders, and staff in process improvement.

At Fisher, Cheryl teaches Business Operations for Health Sciences and Lean Six Sigma Principles and Projects classes.  She emphasizes the importance of operations leadership in creating value and coaches students to deliver business benefits to service organizations through real-world projects.

Cheryl is a Fellow in the American College of Healthcare Executives, is certified as a Medical Technologist by the American Society of Clinical Pathologists, and is a Six Sigma Black Belt.  


Areas of Expertise

  • Healthcare operations leadership
  • Operations strategy
  • Process improvement, services

Education

  • MS, Healthcare Administration, Central Michigan University
  • BS, Medical Technology, Wright State University

Publications

  • Dickerson, Vermilion, “Reducing Readmissions: Collaboration and Focus,”Better Practices for Better Care Case Study, University HealthSystem Consortium (2013).
  • Moseley, Dickerson, et. al., “Surge: An Organizational Response to Emergency Department Overcrowding,” Journal of Clinical Outcomes Management, Vol. 17, No. 10:453-457 (October, 2010).
  • Park, Dickerson, “Can Efficient Supply Management in the Operating Room Save Millions?” Current Opinion in Anesthesiology, 22:242-248 (2009).

Courses

  • BUSMGT 4250 - Six Sigma Principles

    Designed to familiarize students with the Six Sigma process improvement methodology and to provide them an opportunity to practice using Six Sigma Black Belt tools. Prereq: 2320 (330), 2321 (331), 3230 (630), and AcctMIS 2200 (211), 2300 (212); and BusMHR 2291 or 2292 (BusADM 499.01). Not open to students with credit for 710.

  • BUSMGT 4251 - Six Sigma Projects

    Six Sigma Projects class. Prereq: 4250 (710). Not open to students with credit for 711.

  • BUSMGT 7701 - Managing Business Operations for Health Sciences

    Many firms have demonstrated that operations management can be an effective competitive weapon. In conjunction with well-conceived marketing and financial plans, these firms have made major penetrations into markets worldwide. This course is designed to address the key operations issues in service and manufacturing organizations that have strategic as well as tactical implications. Prereq: Enrollment in the Graduate Business Minor in Health Sciences.

  • BUSMGT 3230 - Introduction to Operations Management: Improving Competitiveness in Organizations

    Introduction to operations and supply chain management to improve manufacturing and service organizations; analyzing, controlling and improving resources and processes to increase productivity, generate value-added output and meet business goals. Prereq: Econ 2001.01 (200), 2002.01 (201); and Stat 1430 (133) or equivalent. Not open to students with credit for 3130 (430) or 630, or to students enrolled in UUSS, UExp or PreBSBA-PR.