Elliot Bendoly

Distinguished Professor of Operations and Business Analytics
Editor-in-Chief, Journal of Operations Management (2024+)
SMB-Analytics Co-Director, Affiliate Intl. Institute for Analytics
Former Assoc. Dean of Undergraduate Students/Programs
www.jom-hub.com www.blackbelt-apps.com

Operations and Business Analytics


Elliot Bendoly, is the Editor-in-Chief of the Journal of Operations Management (FT and UTD journal), and Fisher College of Business Distinguished Professor in the Department of Operations and Business Analytics as well as OM Distinguished Scholar (Academy of Management). He has also served as Associate Dean of Undergraduate Students and Programs.  Prior to joining Fisher, Dr. Bendoly taught at Emory University’s Goizueta Business School, where he lead the Information Systems and Operations Management area/department, and held the title of Caldwell Research Fellow. During that time he also served as a visiting researcher at IE Business School in Madrid. Bendoly earned a PhD and MS in operations and decision technologies from Indiana University, and a BA in economics (industrial/development) as well as a BS in materials engineering from Case Western Reserve University.  Prior to graduate school, he served in a research capacity for both Intel and NASA.

His current research interests focus on the interface between operations, information technology and psychology (group and individual), including collaboration and group dynamics; work policies, task complexity and uncertainty; and operations / strategy / technology alignment.

Bendoly’s research (Google h-index 46, ISI h-index 34 as of 2023) has been published in numerous journals, including no less than 32 articles appearing in:  Management Science, Journal of Operations Management, Production and Operations Management, Information Systems Research, MIS Quarterly, Journal of Applied Psychology.  An additional 37 articles appear in outlets including Journal of Business Logistics, Decision SciencesEuropean Journal of Operational ResearchInternational Journal of Operations & Production ManagementJournal of Supply Chain Management, Decision Support Systems.

He has also published a number of chapters and books, including Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs (Cambridge University Press), Visual Analytics for Management (Routledge/Taylor&Francis) and the Handbook of Behavior Operations Management: Social and Psychological Dynamics in Production and Service Settings (Oxford Press). His latest text, Mastering Project Discovery: Successful Discipline in Analytics and Engineering Projects, showcases the use of the OUtCoMES Cycle and Systems-oriented A3.

Bendoly is the recipient of the Journal of Operations Management best published paper award of 2008, a finalist again in 2014, and earned runner-up honors for best published Information Systems Research paper of 2007. Bendoly has served as Department Editor for JOM's Technology Management department, Department Editor for DSJ's Empirical Supply Chain department, a Senior Editor of POM’s Behavior Operations department (2013-23), as Senior Editor for the Management of Technology department of POM (2011-21). 

Bendoly is also the recipient of a 2014 Crystal Apple Teaching Award from the Emory University Goizueta Business School as well as the 2000 William Panschar Associate Instructor Teaching Award from the Indiana University Kelley School of Business.  Various tools that he has developed for use in management education can be found at www.blackbelt-apps.com 

Areas of Expertise

Information Technology
  • Information Technology
Production/Operations Management
  • Data Visualization
  • Behavioral Operations
  • Technology Management
Sustainability/Corporate Responsibility
  • Sustainability and Corporate Responsibility


  • PhD, Operations and Decision Technologies, Indiana University
  • MS, Operations and Decision Technologies, Indiana University
  • BA, Economics (Industrial/Developmental), Case Western Reserve University
  • BS, Materials Engineering, Case Western Reserve University


Articles in Refereed Journals

Non-refereed periodicals

  • E. Bendoly, M. Cotteleer, A. Kline, “Understanding behavioral sources of process variation following enterprise system deployment”, Ernst & Young: Performance, forthcoming 2014
  • E. Bendoly, M. Sacks, “Reducing Human Error in Revenue Management Decision-Making”, Ernst & Young: Performance, December Issue 5(4), 2013
  • E. Bendoly, D. Thomas, M. Capra, I. Sun, “Multilevel social dynamics in project settings: control, confidence, and conscientiousness”, Ernst & Young: Performance, August Issue 4(3), 2012
  • E. Bendoly, “What mother never told you about Excel… It’s not all number crunching”, Management Research News, 32(10), pp. 8-10, 2010
  • E. Bendoly, “ERP systems and supply chain technologies: a caveat for B2B e-procurement,” E-Commerce and Supply Chain Strategies 1, pp. 23-31, 2001

Published books and chapters


BUSOBA 3331 - Business Analytics: Data Management and Descriptive Analysis
Understand how organizations can successfully collect, organize, manipulate, use and present data. Prereq: Econ 2001.01, and 2002.01, or equiv; and CSE 2111, or equiv; and Prereq or concur: Math 1152 or equiv.
BUSOBA 4331 - Data Management and Descriptive Analysis
Understand how organizations can successfully collect, organize, manipulate, use and present data. Prereq: Econ 2001.01, and 2002.01, or equiv; and CSE 2111, or equiv; and enrollment in Information Systems major. Prereq or concur: Math 1152, or 1161.01, or equiv. Not open to students with credit for 3331.
BUSOBA 8234 - Innovation Management
Doctoral research seminar: Critical analysis of research in portfolio management, NPD, managing NPD teams, distributed and platform innovation, and innovation implementation. Prereq: Enrollment in BusAdm PhD program.
BUSOBA 7248 - SMB-A Capstone Development
While the SMB-A coursework is designed to develop the skill sets of students in Management Analytics topics, equally valuable for managers is experience in managing analytics teams. For that reason, the pre-cursor instruction of the Analytics Management capstone is designed to allow students to demonstrate skills gained in coursework, while also exposing them to challenge of managing a small team. Prereq: Enrollment in SMB-Analytics program.
BUSOBA 7249 - SMB-A Capstone Projects
The course provides students with an opportunity to apply, showcase, fine-tune and expand the skills and knowledge acquired in courses in the program by working through substantive real-world analytics projects from initial conception to the production of useful insights and improved decisions. Prereq: BusOBA 7248, and enrollment in SMB-Analytics program. Cross-listed in BusML.