
Elliot Bendoly
Background
Elliot Bendoly, is the Editor-in-Chief of the Journal of Operations Management (FT and UTD journal), and Fisher College of Business Distinguished Professor in the Department of Operations and Business Analytics as well as OM Distinguished Scholar (Academy of Management). He has also served as Associate Dean of Undergraduate Students and Programs. Prior to joining Fisher, Dr. Bendoly taught at Emory University’s Goizueta Business School, where he lead the Information Systems and Operations Management area/department, and held the title of Caldwell Research Fellow. During that time he also served as a visiting researcher at IE Business School in Madrid. Bendoly earned a PhD and MS in operations and decision technologies from Indiana University, and a BA in economics (industrial/development) as well as a BS in materials engineering from Case Western Reserve University. Prior to graduate school, he served in a research capacity for both Intel and NASA.
His current research interests focus on the interface between operations, information technology and psychology (group and individual), including collaboration and group dynamics; work policies, task complexity and uncertainty; and operations / strategy / technology alignment.
Bendoly’s research (Google h-index 46, ISI h-index 34 as of 2023) has been published in numerous journals, including no less than 32 articles appearing in: Management Science, Journal of Operations Management, Production and Operations Management, Information Systems Research, MIS Quarterly, Journal of Applied Psychology. An additional 37 articles appear in outlets including Journal of Business Logistics, Decision Sciences, European Journal of Operational Research, International Journal of Operations & Production Management, Journal of Supply Chain Management, Decision Support Systems.
He has also published a number of chapters and books, including Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs (Cambridge University Press), Visual Analytics for Management (Routledge/Taylor&Francis) and the Handbook of Behavior Operations Management: Social and Psychological Dynamics in Production and Service Settings (Oxford Press). His latest text, Mastering Project Discovery: Successful Discipline in Analytics and Engineering Projects, showcases the use of the OUtCoMES Cycle and Systems-oriented A3.
Bendoly is the recipient of the Journal of Operations Management best published paper award of 2008, a finalist again in 2014, and earned runner-up honors for best published Information Systems Research paper of 2007. Bendoly has served as Department Editor for JOM's Technology Management department, Department Editor for DSJ's Empirical Supply Chain department, a Senior Editor of POM’s Behavior Operations department (2013-23), as Senior Editor for the Management of Technology department of POM (2011-21).
Bendoly is also the recipient of a 2014 Crystal Apple Teaching Award from the Emory University Goizueta Business School as well as the 2000 William Panschar Associate Instructor Teaching Award from the Indiana University Kelley School of Business. Various tools that he has developed for use in management education can be found at www.blackbelt-apps.com
Areas of Expertise
Information Technology
- Information Technology
Production/Operations Management
- Data Visualization
- Behavioral Operations
- Technology Management
Sustainability/Corporate Responsibility
- Sustainability and Corporate Responsibility
Education
- PhD, Operations and Decision Technologies, Indiana University
- MS, Operations and Decision Technologies, Indiana University
- BA, Economics (Industrial/Developmental), Case Western Reserve University
- BS, Materials Engineering, Case Western Reserve University
Publications
Articles in Refereed Journals
- E. Bendoly, A. Chandrasekaran, M. Lima, R. Handfield, S. Khajavi, S. Roscoe. "The role of generative design and additive manufacturing capabilities in developing human-AI symbiosis," Decision Sciences Journal (forthcoming)
- E. Bendoly, A. Davies, A. Mishra, J.K. Roehrich, B. Tyler. "Large interorganizational projects (LIPs): Toward an integrative perspective and research agenda on interorganizational governance," Journal of Operations Management (forthcoming)
- S. Paul, N. Craig, E. Bendoly. "Ordering behavior in a supply chain with customers that respond to changes in service level,” Decision Sciences Journal (forthcoming)
- S. Angelopoulos, E. Bendoly, J. Fransoo, K. Hoberg, A. Tenhiala, C. Ou. 2023. "Digital transformation in Operations Management: fundamental change through agency reversal," Journal of Operations Management 69(6), pp. 876-889
- H. Park, C. Blanco, E. Bendoly. 2022. "Vessel sharing and its impact on maritime operations and carbon emissions," Production and Operations Management 31(7), p. 2925-2942
- R. Basole, E. Bendoly, A. Chandrasekaran, K. Linderman. 2022. “Visualization in operations management research,” INFORMS Journal on Data Science 1(2), p. 172-187
- G. Heim, A. Nair, E. Bendoly. 2021. “Aims and criteria for advancing technology management research at the Journal of Operations Management,” Journal of Operations and Management 67(8), pp. 920-925.
- E. Bendoly, D. Bachrach, T. Esper, C. Blanco, J. Iversen, Y. Yin. 2021. “Operations in the upper echelons: leading sustainability through stewardship,” International Journal of Operations and Production Management 41(11), pp. 1737-1760 {Named Highly Commended Paper for 2021 by IJOPM}.
- F. Salvador, C. Alba, J.P. Madiedo, A. Tenhiala, E. Bendoly. 2021. “Managerial breadth of experience, project complexity, and project performance,” Journal of Operations Management 67(6), pp. 729-754.
- E. Bendoly, C. Tang. 2021. “Responsive and flexible manufacturing ecosystems: stand-by capability, hybrid manufacturing approaches, and reshoring,” Production and Operations Management 30(8), pp. 2787-2789.
- S. Eckerd, S. DuHadway, L. Kaufmann, C. Carter, E. Bendoly. 2021. “On making experimental design choices: discussions on the use and challenges of demand effects, incentives, deception, samples, and vignettes,” Journal of Operations Management 67(2), 261-275.
- L. Sharma, A. Chandrasekaran, E. Bendoly. "Does office of patient-experience matter? An econometric study across U.S. hospitals. Forthcoming in Production and Operations Management," Forthcoming in Production and Operations Management.
- S. Sommer, E. Bendoly, S. Kavadias. 2020. "How do you search for the best alternative? Experimental evidence on search strategies to solve complex problems," Management Science, 66(3), pp. 1395-1420.
- S. Babbar, X. Koufteros, E. Bendoly, R. Behara, R. Metters, K. Boyer. " Looking at ourselves: Lessons about the operations management field learned from our top journals," Journal of Operations Management, 66(3), 349-364.
- N. Craig, N. DeHoratius, A. Raman, E. Bendoly. 2018. "Consistency and recovery in retail supply chains,” Journal of Business Logistics, 39(1), pp. 26-37.
- T. Schoenherr, E. Bendoly, D. Bachrach, A. Hood. 2017. "Task interdependence impacts on reciprocity in IT implementation teams: Bringing out the worst in us, or driving responsibility?," Production and Operations Management, 26(4), pp. 667-685.
- R. Hardcopf, P. Goncalves, K. Linderman. 2017. "Short-term bias and strategic misalignment in operational solutions: perceptions, tendencies and traps," European Journal of Operational Research, 258(3), pp. 1004-1021.
- D. Bachrach, E. Bendoly, D. Beu Ammeter, D. Blackburn, K.G. Brown, J. Burke, T. Callahan, K.Y. Chen, V.H. Day, J.A. Gomez, T. Greenlee, A. Ellstrand, H. Erekson, R. Handfield, M. Loudder, M. Malhotra, K. Petroni, A. Sevilla, S. Shafer, M. Shih, D. Voss. 2017. "On Academic Rankings, Unacceptable Methods and the Social Obligations of Business Schools," Decision Sciences, 48(3), pp. 561-585.
- L. Gua, Y. Hu, J. Tobias, E. Bendoly. 2017. "Different Departments, Different Drivers: Asymmetry in Antecedents and Outcomes of Voluntary Knowledge Exchange between Sales and Production Functions," International Journal of Production and Operations Management, 37(8), pp. 1031-1053.
- A. Hood, D. Bachrach, S. Zivnuska, E. Bendoly. 2016. "The mediating effects of psychological safety in the relationship between team affectivity and transactive memory systems," Journal of Organizational Behavior, 37(3), pp. 416-435.
- E. Bendoly. 2016. "Fit, bias and enacted sensemaking in data visualization: frameworks for continuous development in operations and supply chain management analytics," Journal of Business Logistics, 37(1), pp. 6-17.
- E. Bendoly, R. Chao. 2016. "How excessive stage time reduction in NPD negatively effects market value," Production and Operations Management, 25(5), pp. 812-832.
- J. Sterman, R. Oliva, K. Linderman, and E. Bendoly. 2015. “System Dynamics perspectives and modeling opportunities for research in Operations Management,” Journal of Operations Management39/40, pp. 1-5.
- E. Bendoly. 2014. “Systems Dynamics Understanding in Projects: Information Sharing, Psychological Safety, and Performance Effects” Production and Operations Management 23:8, pp. 1352-1369.
- E. Bendoly, M. Swink, and W. Simpson. 2015. “Prioritizing and Monitoring Concurrent Project Work: Effects on Switching Behavior,” Production and Operations Management 23(5), pp. 847-860.
- E. Bendoly. 2013. “Real-Time Feedback and Booking Behavior in the Hospitality Industry: Moderating the Balance Between Imperfect Judgment and Imperfect Prescription,” Journal of Operations Management 31(1-2), pp. 62-71.
- E. Bendoly, A. Bharadwaj, S. Bharadwaj. 2012. "Complementary drivers of NPD performance: cross-functional coordination, information system capability, and intelligence quality," Production and Operations Management 21(4). pp. 653-667.
- E. Bendoly. 2011. "Linking task conditions to physiology and judgment errors in RM systems." Production and Operations Management 20(6), pp. 860-876.
- D. Bachrach, E. Bendoly. 2011. "Rigor in behavioral experiments: a basic primer for SCM researchers." Journal of Supply Chain Management 47(3), pp. 5-8. (Lead Article)
- A. Nair, R. Narasimhan, E. Bendoly. 2011. "Co-opetitive buyer-supplier relationship: an investigation of bargaining power, relational context, and investment strategies." Decision Sciences 42(1), pp. 93-127.
- E. Bendoly, J. Perry-Smith, D.G. Bachrach. 2010. "The perception of difficulty in project-work planning and its impact on resource sharing." Journal of Operations Management 28(5), pp. 385-397.
- E. Bendoly, R. Croson, P. Goncalves, K. Schultz. 2010. "Bodies of knowledge for research in Behavioral Operations." Production and Operations Management19(4), pp. 434-452.
- R. Metters, X. Zhao, E. Bendoly, B. Jiang, S.T. Young. 2010. "The Way that can be told of is not an unvarying way: cultural impacts on OM in Asia." Journal of Operations Management 28(3), pp. 177-185. (Lead Article)
- E. Bendoly, M. Capra, D. Thomas. 2010. "Multilevel Social Dynamics Considerations for Project Management Decision Makers: Antecedents and Implications of Group Member Tie Development." Decision Sciences 41(3), pp. 459-490.
- R. Narasimhan, A. Nair, D. Griffith, E. Bendoly, J. Arlbjorn. 2009. "Lock-in situations in supply chains: A social exchange theoretic study of sourcing arrangements in buyer–supplier relationships." Journal of Operations Management 27(5), pp. 374-389
- D. Thomas, E. Bendoly. 2009. "Limits to effective leadership style and tactics in critical incident interventions." Project Management Journal 40(2), pp. 70-80.
- E. Bendoly, E. Rosenzweig, J. Stratman. 2009. "The efficient use of enterprise information for strategic advantage: a DEA analysis." Journal of Operations Management 26(4), pp. 310-323.
- E. Bendoly, M. Prietula. 2008. In ‘The Zone’: The role of evolving skill and transitional workload on motivation and realized performance in operational tasks. International Journal of Operations and Production Management 28(12), pp. 1130-1152 (Lead Article).
- E. Bendoly, C. Speier. 2008. "Silver bullet junkies and the codifiers that love them." Decision Sciences 39(2), pp. 157-173 (Lead Article).
- E. Bendoly, M. Cotteleer. 2008. "Understanding behavioral sources of process variation following enterprise system deployment." Journal of Operations Management 26(1), pp. 23-44. (JOM Best Paper 2008)
- E. Bendoly, D.G. Bachrach, B. Powell. 2008. "The role of operational interdependence and supervisory experience on management assessments of ERP systems." Production and Operations Management 17(1), pp. 93-106.
- S. Bharadwaj, A. Bharadwaj, E. Bendoly. 2007. "The Performance Effects of Complementarities Between Information Systems, Marketing, Manufacturing, and Supply Chain Processes." Information Systems Research 18(4), pp. 437-453
- E. Bendoly, A. Citurs, B. Konsynski. 2007. "Internal infrastructural impacts on RFID perceptions and commitment: knowledge, operational procedures and information-processing standards." Decision Sciences 38(3), pp. 423-449.
- E. Bendoly, M. Swink. 2007. "Moderating effects of information access on project management behavior, performance and perceptions." Journal of Operations Management 25(3), pp. 604-622.
- D.G. Bachrach, H. Wang, E. Bendoly, S. Zhang. 2007. "Task interdependence and culture: moderating effects on the importance attributed to organizational citizenship behavior." Management and Organization Review 3(2), pp. 255–276.
- E. Bendoly, D. Blocher, K. Bretthauer, M.A. Venkataramanan. 2007. "Service and cost benefits through clicks-and-mortar integration: implications for the centralization/decentralization debate," European Journal of Operational Research 180(1), pp. 426-444.
- E. Bendoly, E. Rosenzweig, J. Stratman. 2007. "Performance metric portfolios: a framework grounded in operations strategy." Production and Operations Management 16(2), pp. 257-276.
- E. Bendoly. 2007. "Resource enablement modeling: implications for studying the diffusion of technology." European Journal of Operational Research 179(2), pp. 537-553, 2007
- E. Bendoly, D. Hur. 2007. "Bipolarity in reactions to operational ‘constraints’: OM bugs under an OB lens." Journal of Operations Management 25(1), pp. 1-13. (Lead Article)
- M. Cotteleer, E. Bendoly. 2006. "Order lead-time improvement following enterprise-IT implementation: an empirical study." MIS Quarterly 30(3), pp. 643-660.
- E. Bendoly, K. Donohue, K. Schultz. 2006. "Behavior in operations management: assessing recent findings and revisiting old assumptions." Journal of Operations Management 24(6), pp. 737-752. (Lead Article)
- E. Bendoly, D.G. Bachrach, H. Wang, S. Zhang. 2006. "ERP in the minds of supervisors: joint roles of task interdependence and cultural norms." International Journal of Operations and Production Management 26(5), pp. 558-578.
- D.G. Bachrach, B. Powell, E. Bendoly, G. Richey. 2006. "Organizational citizenship behavior and performance evaluations: exploring the impact of task interdependence." Journal of Applied Psychology 91(1), pp. 193-201.
- E. Bendoly, T. Schoenherr. 2005. "ERP system and implementation-process benefits: implications for B2B e-procurement." International Journal of Operations and Production Management 25(4), pp. 304-319.
- E. Bendoly, D. Blocher, K. Bretthauer, S. Krishnan, M.A. Venkataramanan. 2005. "Impacts of availability and perceptions of integration in multi-channel operations." Journal of Service Research 7(4), pp. 313-327. (Lead Article)
- E. Bendoly, F. Kaefer. 2004. "Business technology complementarities: impacts of the presence and strategic timing of ERP on B2B e-commerce technology efficiencies." Omega 32(5), pp. 395-405.
- F. Kaefer, E. Bendoly. 2004. "Measuring the impact of organizational constraints on the success of business-to-business e-commerce efforts: a transactional focus." Information & Management 41(5), pp. 529-541. (Lead Article)
- E. Bendoly, F.R. Jacobs. 2004. "ERP architectural / operational alignment for order-processing performance." International Journal of Operations and Production Management 24(1), pp. 99-117.
- E. Bendoly. 2004. "Integrated inventory pooling for firms servicing both on-line and store demand." Computers & Operations Research 31(9), pp. 1465-1480.
- E. Bendoly, D.G. Bachrach. 2003. "A process-based model for priority convergence in multi-period group decision-making." European Journal of Operational Research 148(3), pp. 534-545.
- E. Bendoly. 2003. "Theory and support for process frameworks of knowledge discovery & data mining from ERP systems." Information & Management 40(7), pp. 639-647.
- F.R. Jacobs, E. Bendoly. 2003. "Enterprise resource planning: developments and directions for operations management research." European Journal of Operational Research 146(2), pp. 5-12.
- S. Helper, D.I. Levine, E. Bendoly. 2002. "Employee involvement and pay at US and Canadian auto suppliers." Journal of Economics and Management Strategy 11(2), pp. 329-377.
- D.G. Bachrach, E. Bendoly, P.M. Podsakoff. 2001. "Attributions of the ‘causes’ of performance as an alternative explanation of the organizational citizenship behavior / organizational performance relationship." Journal of Applied Psychology 86(6), pp. 1285-1293.
- E. Bendoly. 2000. "A framework for investments in support building activities: support mechanisms and strategic scenarios." Decision Support Systems 27(4), pp. 343-354. (Lead Article)
Non-refereed periodicals
- E. Bendoly, M. Cotteleer, A. Kline, “Understanding behavioral sources of process variation following enterprise system deployment”, Ernst & Young: Performance, forthcoming 2014
- E. Bendoly, M. Sacks, “Reducing Human Error in Revenue Management Decision-Making”, Ernst & Young: Performance, December Issue 5(4), 2013
- E. Bendoly, D. Thomas, M. Capra, I. Sun, “Multilevel social dynamics in project settings: control, confidence, and conscientiousness”, Ernst & Young: Performance, August Issue 4(3), 2012
- E. Bendoly, “What mother never told you about Excel… It’s not all number crunching”, Management Research News, 32(10), pp. 8-10, 2010
- E. Bendoly, “ERP systems and supply chain technologies: a caveat for B2B e-procurement,” E-Commerce and Supply Chain Strategies 1, pp. 23-31, 2001
Published books and chapters
- E. Bendoly, D. Bachrach, K. Koontz, P. Schermerhorn, Mastering Project Discovery: Successful Discipline in Analytics and Engineering Projects, Taylor& Francis / Routledge. ISBN: 978-1032548197
- E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, 3rd Edition. A resource for developing system integration skills for professionals, Cambridge University Press, London, 2013 (ISBN: 978-1107625525)
- E. Bendoly and S. Clark, Visual Analytics for Management: Translational Science and Applications in Practice, Taylor & Francis / Routledge, London 2016 (ISBN: 978-1138190726)
- E. Bendoly, W. van Wezel and D.G. Bachrach, Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings, Oxford Press, 2015 (ISBN: 978-0199357222)
- E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, 2nd Edition. A resource for developing system integration skills for professionals, Cambridge University Press, London, 2013 (ISBN: 978-1107625525)
- E. Bendoly and S. Eckerd. Behavioral OM Experiments: Critical Inquiry Reawakening Practical Issues in Research, pp. 1-22 in Behavioural Issues in Operations Management: Trends in Design, Management, Methodology, Ilaria Giannoccaro Ed. Springer, London, 2013 (ISBN: 978-1447148777)
- S. Kumar, E. Bendoly and J. Esteves, Eds.Handbook of Research in Enterprise Systems, An international multi-author and peer reviewed research compilation – Follow-up to 2005 compilation, Sage Publications, 2011 (ISBN: 978-8132105091)
- E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, A resource for developing system integration skills for professionals, Cambridge University Press, London, 2008 (ISBN: 978-0521889056)
- E. Bendoly and R.F. Jacobs, Eds. Strategic ERP Extension and Use, A multi-author (eg. MIT, IMD, Indiana University, etc.) and peer reviewed research compilation, Stanford University Press, Stanford, CA 2005 (ISBN: 978-080475098X)
Courses
- BUSOBA 3331 - Business Analytics: Data Management and Descriptive Analysis
- Understand how organizations can successfully collect, organize, manipulate, use and present data. Prereq: Econ 2001.01, and 2002.01, or equiv; and CSE 2111, or equiv; and Prereq or concur: Math 1152 or equiv.
- BUSOBA 4331 - Data Management and Descriptive Analysis
- Understand how organizations can successfully collect, organize, manipulate, use and present data. Prereq: Econ 2001.01, and 2002.01, or equiv; and CSE 2111, or equiv; and enrollment in Information Systems major. Prereq or concur: Math 1152, or 1161.01, or equiv. Not open to students with credit for 3331.
- BUSOBA 8234 - Innovation Management
- Doctoral research seminar: Critical analysis of research in portfolio management, NPD, managing NPD teams, distributed and platform innovation, and innovation implementation. Prereq: Enrollment in BusAdm PhD program.
- BUSOBA 7248 - SMB-A Capstone Development
- While the SMB-A coursework is designed to develop the skill sets of students in Management Analytics topics, equally valuable for managers is experience in managing analytics teams. For that reason, the pre-cursor instruction of the Analytics Management capstone is designed to allow students to demonstrate skills gained in coursework, while also exposing them to challenge of managing a small team. Prereq: Enrollment in SMB-Analytics program.
- BUSOBA 7249 - SMB-A Capstone Projects
- The course provides students with an opportunity to apply, showcase, fine-tune and expand the skills and knowledge acquired in courses in the program by working through substantive real-world analytics projects from initial conception to the production of useful insights and improved decisions. Prereq: BusOBA 7248, and enrollment in SMB-Analytics program. Cross-listed in BusML.