Elliot Bendoly | Fisher College of Business

Distinguished Professor of Operations and Business Analytics
Editor-in-Chief, Journal of Operations Management (2024+)
SMB-Analytics Co-Director, Affiliate Intl. Institute for Analytics
Former Assoc. Dean of Undergraduate Students/Programs
www.jom-hub www.blackbelt-apps.com

Operations and Business Analytics

Background

Elliot Bendoly, is the Fisher College of Business Distinguished Professor in the Department of Operations and Business Analytics, and the 2015 OM Distinguished Scholar (Academy of Management). He has also served as Associate Dean of Undergraduate Students and Programs. Prior to joining Fisher, Dr. Bendoly taught at Emory University’s Goizueta Business School, where he lead the Information Systems and Operations Management area/department, and held the title of Caldwell Research Fellow. During that time he also served as a visiting researcher at IE Business School in Madrid. Bendoly earned a PhD and MS in operations and decision technologies from Indiana University, and a BA in economics (industrial/development) as well as a BS in materials engineering from Case Western Reserve University. Prior to graduate school, he served in a research capacity for both Intel and NASA.

His current research interests focus on the interface between operations, information technology and psychology (group and individual), including collaboration and group dynamics; work policies, task complexity and uncertainty; and operations/strategy/technology alignment.

Bendoly’s research (Google h-index 43 as of 2021) has been published in numerous journals, including no less than 29 articles appearing in: Management Science, Journal of Operations Management, Production and Operations Management, Information Systems Research, MIS Quarterly, Journal of Applied Psychology. An additional 32 articles appear in outlets including Journal of Business Logistics, Decision Sciences, European Journal of Operational Research, International Journal of Operations & Production Management, Journal of Supply Chain Management, Decision Support Systems.

He has also published a number of chapters and books, including Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs (Cambridge University Press), Visual Analytics for Management (Routledge/Taylor&Francis) and the Handbook of Behavior Operations Management: Social and Psychological Dynamics in Production and Service Settings (Oxford Press). He is the recipient of the Journal of Operations Management best published paper award of 2008, a finalist again in 2014, and earned runner-up honors for best published Information Systems Research paper of 2007. Bendoly currently serves as Department Editor for JOM's Technology Management department, Department Editor for DSJ's Empirical Supply Chain department, and a Senior Editor of POM’s Behavior Operations department. He has also served as an Senior Editor for the Management of Technology department of POM (2011-21).

He is the recipient of a 2014 Crystal Apple Teaching Award from the Emory University Goizueta Business School as well as the 2000 William Panschar Associate Instructor Teaching Award from the Indiana University Kelley School of Business. Various tools that he has developed for use in management education can be found at www.blackbelt-apps.com

Areas of Expertise

Information Technology

Information Technology

Production/Operations Management

Data Visualization
Behavioral Operations
Technology Management

Sustainability/Corporate Responsibility

Sustainability and Corporate Responsibility

Education

PhD, Operations and Decision Technologies, Indiana University
MS, Operations and Decision Technologies, Indiana University
BA, Economics (Industrial/Developmental), Case Western Reserve University
BS, Materials Engineering, Case Western Reserve University

Publications

Articles in Refereed Journals

Non-refereed periodicals

E. Bendoly, M. Cotteleer, A. Kline, “Understanding behavioral sources of process variation following enterprise system deployment”, Ernst & Young: Performance, forthcoming 2014
E. Bendoly, M. Sacks, “Reducing Human Error in Revenue Management Decision-Making”, Ernst & Young: Performance, December Issue 5(4), 2013
E. Bendoly, D. Thomas, M. Capra, I. Sun, “Multilevel social dynamics in project settings: control, confidence, and conscientiousness”, Ernst & Young: Performance, August Issue 4(3), 2012
E. Bendoly, “What mother never told you about Excel… It’s not all number crunching”, Management Research News, 32(10), pp. 8-10, 2010
E. Bendoly, “ERP systems and supply chain technologies: a caveat for B2B e-procurement,” E-Commerce and Supply Chain Strategies 1, pp. 23-31, 2001

Published books and chapters

E. Bendoly and S. Clark, Visual Analytics for Management: Translational Science and Applications in Practice, Taylor & Francis / Routledge, London 2016 (ISBN: 978-1138190726)
E. Bendoly, W. van Wezel and D.G. Bachrach, Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings, Oxford Press, 2015 (ISBN: 978-0199357222)
E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, 2^nd Edition. A resource for developing system integration skills for professionals, Cambridge University Press, London, 2013 (ISBN: 978-1107625525)
E. Bendoly and S. Eckerd. Behavioral OM Experiments: Critical Inquiry Reawakening Practical Issues in Research, pp. 1-22 in Behavioural Issues in Operations Management: Trends in Design, Management, Methodology, Ilaria Giannoccaro Ed. Springer, London, 2013 (ISBN: 978-1447148777)
S. Kumar, E. Bendoly and J. Esteves, Eds.Handbook of Research in Enterprise Systems, An international multi-author and peer reviewed research compilation – Follow-up to 2005 compilation, Sage Publications, 2011 (ISBN: 978-8132105091)
E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, A resource for developing system integration skills for professionals, Cambridge University Press, London, 2008 (ISBN: 978-0521889056)
E. Bendoly and R.F. Jacobs, Eds. Strategic ERP Extension and Use, A multi-author (eg. MIT, IMD, Indiana University, etc.) and peer reviewed research compilation, Stanford University Press, Stanford, CA 2005 (ISBN: 978-080475098X)

Working Papers

Articles in Refereed Journals

Non-refereed periodicals

E. Bendoly, M. Cotteleer, A. Kline, “Understanding behavioral sources of process variation following enterprise system deployment”, Ernst & Young: Performance, forthcoming 2014
E. Bendoly, M. Sacks, “Reducing Human Error in Revenue Management Decision-Making”, Ernst & Young: Performance, December Issue 5(4), 2013
E. Bendoly, D. Thomas, M. Capra, I. Sun, “Multilevel social dynamics in project settings: control, confidence, and conscientiousness”, Ernst & Young: Performance, August Issue 4(3), 2012
E. Bendoly, “What mother never told you about Excel… It’s not all number crunching”, Management Research News, 32(10), pp. 8-10, 2010
E. Bendoly, “ERP systems and supply chain technologies: a caveat for B2B e-procurement,” E-Commerce and Supply Chain Strategies 1, pp. 23-31, 2001

Published books and chapters

E. Bendoly and S. Clark, Visual Analytics for Management: Translational Science and Applications in Practice, Taylor & Francis / Routledge, London 2016 (ISBN: 978-1138190726)
E. Bendoly, W. van Wezel and D.G. Bachrach, Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings, Oxford Press, 2015 (ISBN: 978-0199357222)
E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, 2^nd Edition. A resource for developing system integration skills for professionals, Cambridge University Press, London, 2013 (ISBN: 978-1107625525)
E. Bendoly and S. Eckerd. Behavioral OM Experiments: Critical Inquiry Reawakening Practical Issues in Research, pp. 1-22 in Behavioural Issues in Operations Management: Trends in Design, Management, Methodology, Ilaria Giannoccaro Ed. Springer, London, 2013 (ISBN: 978-1447148777)
S. Kumar, E. Bendoly and J. Esteves, Eds.Handbook of Research in Enterprise Systems, An international multi-author and peer reviewed research compilation – Follow-up to 2005 compilation, Sage Publications, 2011 (ISBN: 978-8132105091)
E. Bendoly, Excel Basics to Blackbelt: An Accelerated Guide to Decision Support Designs, A resource for developing system integration skills for professionals, Cambridge University Press, London, 2008 (ISBN: 978-0521889056)
E. Bendoly and R.F. Jacobs, Eds. Strategic ERP Extension and Use, A multi-author (eg. MIT, IMD, Indiana University, etc.) and peer reviewed research compilation, Stanford University Press, Stanford, CA 2005 (ISBN: 978-080475098X)

Courses

BUSOBA 3331 - Business Analytics: Data Management and Descriptive Analysis

Understand how organizations can successfully collect, organize, manipulate, use and present data. Prereq: Econ 2001.01 and 2002.01 or equiv; and Math 1152 or 1161.01 or equiv; and CSE 2111 or equiv.
BUSOBA 4331 - Data Management and Descriptive Analysis

Understand how organizations can successfully collect, organize, manipulate, use and present data. Prereq: Econ 2001.01 and 2002.01 or equiv; and Math 1152 or 1161.01 or equiv; and CSE 2111 or equiv; and enrollment in Information Systems major.
BUSOBA 8234 - Innovation Management

Doctoral research seminar: Critical analysis of research in portfolio management, NPD, managing NPD teams, distributed and platform innovation, and innovation implementation. Prereq: Enrollment in BusAdm PhD program.
BUSML 7249 - SMB-A Capstone Projects

The course provides students with an opportunity to apply, showcase, fine-tune and expand the skills and knowledge acquired in courses in the program by working through substantive real-world analytics projects from initial conception to the production of useful insights and improved decisions. Prereq: BusOBA 7248, and enrollment in SMB-Analytics program. Cross-listed in BusOBA.
BUSOBA 7248 - SMB-A Capstone Development

While the SMB-A coursework is designed to develop the skill sets of students in Management Analytics topics, equally valuable for managers is experience in managing analytics teams. For that reason, the pre-cursor instruction of the Analytics Management capstone is designed to allow students to demonstrate skills gained in coursework, while also exposing them to challenge of managing a small team. Prereq: Enrollment in SMB-Analytics program.