IT Leadership Network Forum - June 6, 2017

'Stealth Lean:' CoverMyMeds' Continuous Improvement Journey

Fawcett Center | 2400 Olentangy River Road, Columbus, OH | 9 - 10:30 a.m.


covermymeds logoColumbus-based healthcare software maker CoverMyMeds made headlines earlier this year when McKesson Corp. announced a $1.1 billion deal to acquire the company, but it’s been a dynamic player in central Ohio’s tech startup scene for nearly a decade. Fast-growing and routinely honored as one of the region’s best places to work, CoverMyMeds also has been working to ingrain a culture of continuous improvement into everything from its day-to-day software development to its big-picture strategy. But how does a structured approach to lean and agile thrive in a casual, jeans-day-every-day culture?

neighbarger rick lusher nateThe Center for Operational Excellence is thrilled to host for its next IT Leadership Network forum two leaders at CoverMyMeds at the forefront of its efforts to drive lean practices: Director of Quality and Risk Management Rick Neighbarger (pictured, immediate right) and Agile Coach Nate Lusher (pictured, far right). Neighbarger and Lusher in this wide-ranging discussion will offer insights on:

  • Operational excellence in a startup culture: Driving change in a consensus-building, not top-down, environment;
  • “Stealth lean:” Teaching the tools and behaviors without getting lost in the lingo;
  • Garnering buy-in: Selling change up and down the ladder; and
  • Moving forward in the face of change: Continuing a lean journey after the McKesson deal.

This session not only offers an inside look at the nationally recognized culture at CoverMyMeds but offers insights on leading and sustaining change that leaders can apply no matter the industry or company.


  • 8 – 9 a.m.: Check-in / networking breakfast
  • 9 – 10 a.m.: “‘Stealth Lean:’ CoverMyMeds’ Continuous Improvement Journey,” Rick Neighbarger and Nate Lusher
  • 10 – 10:30 a.m.: Speaker Q&A


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