Master of Business Operational Excellence
There's a Better Way, Podcast Series

There's a Better Way is a podcast series focused on exploring how operational excellence principles can provide solutions in your personal and professional life. Each episode, Dr. Aravind Chandrasekaran, professor and academic director at The Ohio State Fisher College of Business, will sit down with a prominent expert or faculty leader to discuss problems we all face in our world today. This program is brought to you by the Master of Business Operational Excellence.

There's A Better Way is now on the iTunes directory, and can be found via your favorite podcast player by searching "Fisher Executive Education."

New Episode

Episodes

  • Episode 1: Lean Thinking at the Columbus Regional Airport Authority
    January 22, 2019

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    How does a government shutdown affect the operations at the John Glenn International airport? What about an approaching snow storm? This episode, we'll sit down with Charles Goodwin, director of airport operations at Columbus Regional Airport Authority and MBOE class of 2012, who will discuss how lean thinking and standard work allow for smooth operations even during a time of uncertainty.

  • Episode 2: The Better Way to Gift Giving
    February 5, 2019

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    With tax season upon us, this week we sit down with Dr. Brian Mittendorf, chair for the department of accounting and managerial sciences at The Ohio State University Fisher College of Business. During our conversation, Dr. Mittendorf will explore the options of gift giving, for companies and individuals, and the differences between cash and non-cash gifts.

  • Episode 3: Diversity and Inclusion
    February 19, 2019

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    Associate Dean for Diversity and Inclusion, Dr. Steffanie Wilk, will join us this week to talk about diversity and inclusion in organizations, and how the lack of diversity may affect your operations.

  • Episode 4: Women in Leadership
    March 5, 2019

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    To celebrate International Women's Day on March 8, Aravind sat down with Dr. Susan Moffatt-Bruce, executive director of University Hospital and professor of surgery. Dr. Moffatt-Bruce shares her journey from clinician to senior-level administrator, and her advice to others who are looking to grow as an individual and as a leader.

  • Episode 5: Retail Revolution
    March 19, 2019

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    This week, Thomas Goldsby, professor of logistics at The Ohio State University Fisher College of Business, sits down with Aravind to discuss the retail revolution and how retailers aren't able to survive if they're not willing to adapt to new consumer demands.

  • Episode 6: Center for Operational Excellence
    April 2, 2019

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    The Center for Operational Excellence at The Ohio State University Fisher College of Business works alongside their members to foster a problem-solving culture that’s grounded in tried-and-true operational excellence tools, and that’s constant and far-reaching. This week Aravind sits down with Kelly Reo, executive director, and Matt Burns, associate director of marketing, to learn more about the mission of COE and how they're helping companies in and outside Central Ohio.

  • Episode 7: Daily Huddles at Mayo Clinic
    April 16, 2019

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    Dr. David Rushlow, chief medical officer at Mayo Health Systems Southwest Wisconsin region and MBOE alumnus, speaks with Aravind about how adding 5-10 minute daily care team huddles has proven to be incredibly effective in improving performance in patient safety, quality and satisfaction.

  • Episode 8: Never Stop Learning
    April 30, 2019

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    Why do we struggle with learning and how can we improve? Dr. Bradley Staats, professor of operations at University of North Carolina Kenan-Flagler Business School, sat down with Aravind to discuss learnings from his book, Never Stop Learning: Stay Relevant, Reinvent Yourself, and Thrive.

  • Episode 9: Strategy Deployment: Structure, Environment, Capability
    May 14, 2019

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    Ellis Jones, senior director of global environment, health, safety and sustainability for Goodyear, and MBOE alumnus, sat down with Aravind to discuss strategy deployment and how he's used principles of Operational Excellence within his role.

  • Episode 10: Managing Effective Teams
    May 29, 2019

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    What's the best way to build and manage a team? Dr. Tanya Menon, associate professor at Fisher, sits down with Aravind to discuss team building, micro vs. macromanaging, office space layouts, brainstorming and more. Dr. Menon conducts research on decision making, influence, culture, teals and networks, and she's been cited in various media outlets including the Wall Street Journal, Boston Globe and The Economist Intelligence Unit.

  • Episode 11: The Changing Operations at Mid-Ohio Foodbank
    June 11, 2019

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    Foodbank operations go beyond providing meals to those in need. Matt Habash, president and CEO of Mid-Ohio Foodbank, sits down with Aravind to discuss how foodbanks are transforming, and how providing regular access to fresh food is positively affecting healthcare costs and outcomes. Mid-Ohio Foodbank is changing the way customers talk and think about their services, so more people will access the help they provide. The Mid-Ohio Foodbank has been around over 40 years with a mission to end hunger one nourishing meal at a time. Currently, the MBOE cohort is working with the Mid-Ohio Foodbank to address some of their challenges.

  • Episode 12: Reshoring
    June 25, 2019

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    Join us this week as Aravind talks about reshoring with Dr. John Gray, associate professor of operations at Ohio State University Fisher College of Business. Reshoring refers to returning the production of goods back to the company's original country and is a hot topic in politics. Dr. Gray’s research has been published in top multi-disciplinary management journals and he's also created an elective course regarding Global Sourcing.

  • Episode 13: Preparing Minority Business Leaders for Tomorrow's Challenges
    July 9, 2019

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    Dr. James Hill, associate professor of management sciences at Ohio State University Fisher College of Business, sat down with Aravind to discuss the challenges faced by minority owned business leaders and how Ohio State is trying to bridge the gap through executive education. The new Minority Business Enterprise Middle Market Executive Education provides training and development highlighting aspects of operational excellence and leadership behaviors, which are essential for successfully executing change and furthering innovation into the future.

  • Episode 14: United States Postal Service
    July 30, 2019

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    How does a package get from an Amazon warehouse to your front step? What processes are in place to keep those packages moving and employees safe? The United States Postal Service (USPS) uses operational excellence strategies to keep this complex orgnization moving forward. Linda Richmond, an MBOE alumna, and Western Area Master Black Belt for the United States Postal Service, sat down with Aravind to discuss her role and how she utilized her learnings from the MBOE program within USPS.

  • Episode 15: Lean Transformation in Detroit
    August 14, 2019

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    Bethany Melitz grew up with lean and now serves as the Director of Lean (Continuous Improvement) for the City of Detroit. She sat down with Aravind to share the various initiatives happening in Detroit and how they are getting the community involved with the city's comeback. Bethany and her "lean team" are making a big impact with everything from road conditions to job placement.

  • Episode 16: The Spine Institute
    August 28, 2019

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    Spine problems are a costly issue world-wide due to the lack of understanding of the definitive cause of pain for each patient. Bill Marras, executive director and scientific director of the Spine Research Institute sat down with Aravind to discuss how they are using an operational excellence approach to solve this problem. The Spine Research Institute is using objective engineering techniques to nail down specific problems causing back pain in order to create individualized and direct treatment plans, resulting in less time and money used to provide the patient with relief.

  • Episode 17: Nationwide Insurance
    September 10, 2019

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    Guru Vasudeva, senior vice president and chief information officer of program and application services at Nationwide Mutual Insurance, sat down with Aravind to discuss how such a large corporation uses a variety of lean tools, including visual management, to create a lean management system.

  • Episode 18: Focus on the people, not the process
    September 24, 2019

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    Dan Markovitz is an accomplished author, speaker and consultant who focuses on building lean organizations. Dan sat down with Aravind to explain how winning the hearts and minds of people should be the focus when trying to implement change management.

  • Episode 19: Lean Transformation in Healthcare
    October 8, 2019

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    Dr. John Toussaint, executive chairman of Catalysis Inc., is passionate about lean transformation in healthcare and has worked over the years to implement operational excellence principles in order to change the way healthcare is delivered. Aravind sat down with Dr. Toussaint to discuss his work with over 221 health systems and the variety of situations he’s come across, and the type of leadership necessary to create change.

  • Episode 20: Origins of Lean
    October 22, 2019

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    Katie Anderson, lean consultant, has studied the origin of Lean first-hand while living in Japan. After working in healthcare, Katie started her own consulting firm, striving to help others connect their purpose and process. Katie sat down with Aravind to discuss the differences in Lean across cultures, and how understanding the Lean origins can be beneficial when incorporating process improvement.

  • Episode 21: Cultural Intelligence
    November 5, 2019

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    Goodyear’s Global Head of Diversity and Inclusion, Billy Taylor, sat down with Aravind to discuss cultural intelligence. Billy goes beyond the cliché “culture eats strategy for breakfast” and argues for why culture actually controls strategy, and how converting a company’s “my way” into “our way” leads to operational success.

  • Episode 22: Access for All through the Power of Logistics
    November 19, 2019

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    Free shipping, one-hour delivery, and pick-up in store, are all phrases consumers are seeing more and more. The field of logistics is changing and providing greater access for consumers, and a larger consumer network for companies. Dr. Terry Esper, associate professor of logistics at The Ohio State University, sat down with Aravind to discuss the recent changes to the field and how it's affecting the way we go about our every day lives.