Certificate in Operational Excellence
Mumbai, India
2018
Information Session on Friday, September 1 at 6:30 p.m. IST.
Operational Excellence for Competitive Advantage
Today, top-performing organizations around the world are focused on operational excellence. The reason is simple: The ability to manage value creation processes efficiently and effectively—without waste—provides a competitive advantage.
To fully realize these benefits, companies must identify and educate leaders who can learn the concepts and tools of value stream management; employee inclusion in problem solving; waste reduction; and capability building and innovation.
Individuals who acquire these skills become the lean leaders that their organizations need to help drive change, improve processes, build customer satisfaction, and enhance the company’s competitive position.
The Certificate in Operational Excellence program leverages The Ohio State University’s deep expertise in Operational Excellence—from our academic research, to our corporate collaborations, to our proven experience in teaching the principles and practices that deliver measurable impact to companies who are competing in today’s global marketplace.
This program is the result of collaboration among faculty from The Ohio State University and IIT Bombay.
Registration is being managed by IIT Bombay.
Program Overview
The Certificate in Operational Excellence program imparts
the essential knowledge and skills in a unique program that teaches the core principles and practices of operational excellence, creating the lean leaders that companies need to compete effectively.
Taught on the ground in Mumbai, India, this program enables students to:
- Understand the Lean principles and practices
- Know when and how to employ the tools and techniques
- Adopt a new way to think—as a creative problem-solver
- Lead others to see and seize improvement opportunities across the organization
Build Problem Solving Rigor
Grow the ability to see problems, as well as the capability to truly solve them in a thorough and sustainable way.
Able to Effect Change
Build the confidence and the capability to lead change, and to manage both the change initiatives, and the ongoing operations, concurrently.
Become an Effective Leader
Going to where the work is done; asking the right questions; building team commitment and collaboration; creating other leaders.
Application of Concepts and Tools
Achieving both an intellectual and practical understanding of the tools and techniques used to solve problems and improve performance across the organization.
Demonstrate Proven Results
Identify a specific improvement opportunity and lead the work on this project, reporting the results at the conclusion of the course.
SESSION 1 - January 8-14, 2018
Topics:
• Operational Excellence System Overview
• Introduction to A3 Storyboards; A3 Thinking; Problem Workshop
• Introduction to Value Stream Mapping; Case Study
• Introduction to Cause Mapping; Case Study
• Company Visit: Best in Class, local example of OpEx; Review Problem Statements
In-Country Coaching on the Monday and Tuesday following Session 1
SESSION 2 - February 5-11, 2018
Topics:
• Project reflection; Designing and Visualizing Metrics
• 5S/Visual Management; Basic Concepts of Standardized Work
• Risk Analysis/FEMA
• Organizational Transformation; Lean Management System
• Company Visit: Best in Class, local example of OpEx; Lean Management System Reflection
Distance Coaching on projects between Sessions 2 and 3
SESSION 3 - April 16-21, 2018
Topics:
• Standardized Work for Leaders; Working Tour: Service Business; Tiered Visual Management
• Tools, Systems & Principles; Working Tour: Product Business
• Capstone Simulation: Lean Office Case Study
• Capstone continues; Project report-outs; Reflection; Graduation Dinner
- Aravind Chandrasekaran, The Ohio State University
- Rick Guba, The Ohio State University
- Indrajith Mukherjee, IIT-Bombay
- T.T. Niranjan, ITT-Bombay
- Rahul Patil, IIT-Bombay
- Peg Pennington, The Ohio State University
- Role of in-hospital care quality in reducing anxiety and readmissions of kidney transplant recipients
- Collaboration between service professionals during the delivery of health care: Evidence from a multiple-case study in U.S. hospitals
- Design and implementation of standard work on care delivery performance: A quasi-experimental investigation
- The impact of combining conformance and experiential quality on hospitals' readmissions and cost performance
Contact
Manoj Garai
International Corporate Manager, OSU Global Gateway India
P: 22 2282 1156, 22 2282 1517
C: +91 7977882071
garai.1@osu.edu
Priya Kurle
Assistant Director, OSU Global Gateway India
P: 22 2282 1156, 22 2282 1517
C: +91 9028636701
vasantkurle.1@osu.edu