COE Summit 2021 | April 7-8
Breakout Sessions

red text on white background that reads: 10 breakouts - Breakout sessions are hosted in five blocks of five concurrent, one-hour sessions on Wednesday, April 8 (three blocks) and Thursday, April 9 (two blocks). Black and white image of men placing posts on wall on right side.

Breakout Sessions

  • A1 | The Secret Formula for Better Communication and Relationships at Work

    Think about a few recent challenges or frustrations you faced at work. How many are a result of relationships with colleagues, team members, suppliers, customers, or other people? Equipment and technology cause trouble sometimes, but other people are often at the heart of our most challenging work problems. For decades, executive coaches have been using a magical formula of deep listening and asking powerful questions to build strong relationships, get to the root of issues, and dramatically improve communication, self-awareness, and clarify expectations. Join coach and industrial psychologist Brodie Riordan, PhD for this hour-long session to learn more about the life-changing value of deep listening and asking open-ended questions to improve your relationships and communication at work, and also in your personal life.

    About the Speaker: 

    Brodie Riordan is an industrial psychologist, leadership coach, feedback enthusiast, and author. Her career has included global leadership roles in talent and learning & development with Procter & Gamble, Corporate Executive Board (CEB), and McKinsey & Company, where she co-led Partner Learning and led learning and development for Senior Partners, globally.  

    Brodie is a Georgetown-trained, ICF-certified leadership coach with 400+ hours of coaching experience. She has extensive experiencing coaching both virtually and in-person, across five continents, with clients ranging from McKinsey BAs to private sector C-suite and Federal Government SES level leaders.  

    She is on a personal mission to change the way people think about feedback, and encourage them to embrace it at least 10% more (or hate it 10% less…). Her latest book, Feedback Fundamentals and Evidence-Based Best Practices distills findings from decades of research into actionable, approachable tools for work and life. Upon its release, the book was the #1 best seller in organizational/occupational psychology on Amazon.

    In addition to managing her own practice, Ocular LLC, Brodie teaches part time in the MBA program at the Robert H Smith School of Business at the University of Maryland, and in Georgetown University's HR Master’s program. Brodie has published over 2 dozen journal articles, books, and book chapters on coaching, feedback, and leadership. Brodie has a MA and PhD in Industrial/Organizational (I/O) Psychology from the University of Akron and a BA in psychology from Washington and Lee University.  

    Brodie lives in Washington, DC. She has volunteered for 6 years with and is now the Board Chair of Back on My Feet DC, which helps individuals experiencing homelessness reinvent their lives through running. She is also a Trustee of Washington and Lee University in Lexington, VA. 

  • A2 | The slow-roll (out) of the connected enterprise: Reality check from the land of Industry 4.0

    Hill and Kelley report on an extensive research project on corporate strategies and implementation of digital operations technologies within the context of digitally connected manufacturing enterprises. The research involved interviews with manufacturing companies, OT engineers, and manufacturing leaders as well as reviewing the extensive (and largely promotional) professional literature on this subject. They reach four conclusions: 

    • The jargon of IIoT and Industry 4.0 is needlessly causing confusion in most of the manufacturing community that resembles the early days of the diffusion of ERPs. Hill and Kelly provide a clear strategic guide for decisionmakers. 
    • Most companies digital OT technologies will be transformational, but they will diffuse across the economy over a long time period and begin within plants as a series of narrowly defined automation projects. 
    • The threat to those who do not adapt to digital manufacturing will be similar to the threat from not adopting lean manufacturing.
    • Small to mid-sized manufacturers are currently sitting on the sidelines due to the hurdle rates charged by equipment vendors and systems integrators.

    About the Speakers: Ned Hill & Kathryn Kelley

    Edward [Ned] Hill is Professor of Economic Development at The Ohio State University’s John Glenn College of Public Affairs and the College of Engineering’s Ohio Manufacturing Institute. Ned came to OSU after serving as Dean of the Maxine Goodman Levin College of Urban Affairs at Cleveland State University and Professor and Distinguished Scholar of Economic Development.  His latest book, Coping with Adversity: Regional Economic Resilience and Public Policy, was published by Cornell University Press in 2017. He was the editor of Economic Development Quarterly and Chair of the Advisory Board of NIST’s Hollings Manufacturing Extension Partnership. The Ohio Manufacturers Association’s Board of Directors presented Hill with the Legacy Award in 2005 and again in 2016 for his work on behalf of Ohio’s manufacturers.  Ned earned his Ph.D. in both urban and regional planning and economics from MIT.  Ned teaches economic development, public economics, and state and local public policy. He also teaches the Glenn College’s undergraduate introductory course in public affairs.

    Kathryn Kelley serves as executive director of OMI; she has more than 20 years' experience in program leadership and strategic communications at industry-oriented higher education, economic development and statewide technology organizations. She collaborates with state and national partners to develop regional and national public policy to support manufacturing innovation, advocate for small- and medium-sized manufacturing needs within the supply chains and remove barriers between academia and industry.  Activities include:

    • Working with Ohio Development Services Agency and Ohio MEP affiliates on a roadmapping pilot project to determine manufacturing needs and technical solutions by manufacturing processes
    • Serving as principal investigator on the Defense Manufacturing Assistance Program to support companies and communities affected by defense spending cuts
    • Helping to develop the human network for the Ohio Innovation Exchange with the Ohio Department of Higher Education on a research expertise portal project that will connect Ohio academic and technical institutions with industry partners 
    • Producing a "Manufacturing Tomorrow" podcast series on iTunes University to highlight innovative manufacturers and the partnerships that propel their efforts (
    • Collaborating with state and national partners on advanced manufacturing education pathways and engineering technologist manufacturing career programs
    • Organizing industry-focused events such as the Central Ohio Manufacturing Resource Forum

    She is dedicated to researching and issuing action-provoking reports on advanced manufacturing trends, workforce development and disruptive technologies.

  • B1 | Innovation Games: Deliver New Ideas in the Shortest Amount of Time

    When you face a new challenge, or a vexing problem, or an unmet customer needs, getting useful input from your team is important in resolving that issue.  Save time by setting up a framework for idea generation, and then use a simple process for selecting and prioritizing next steps. This session will introduce the audience to activities that will help you gather useful ideas for problem solving and innovation.  These games will foster a high level of participation and can be tailored to your needs.  Then we will practice methods for selecting and prioritizing your next steps so that the session does not just end with another wish list.  Having fun is also possible. Participants will be able to translate these activities immediately in their own workplaces and generate new ideas in a short amount of time.

    About the Speaker: 

    Tracy Owens is a business transformation leader who has driven his employers and client organizations to achieve near-term objectives and better long-term results through innovation and quality management.

    As an ASQ Certified Quality Engineer and Certified Manager of Quality and Organizational Excellence, he has strengthened operational capability and process improvement expertise among all the teams he has supported since 1998. His book Six Sigma Green Belt, Round 2 was published by Quality Press in 2011 and serves as a guide for successful improvement project execution.

    As a founding member of ASQ’s Innovation Division, Tracy has promoted a growing body of knowledge on innovation management and brought his audiences a strong message about innovation as a process and not just a creative spark. He is co-author of The Executive Guide to Innovation, which was published in 2013.

    Tracy holds a Master's Degree in International Business from Seattle University and he was elected to the 2016 class of ASQ Fellows.

  • B2 | Analyze Your Behavior In Negotiations

    This session will highlight the components of effective negotiating and help you to analyze your own behavior across a variety of negotiation contexts. 

    Although business professionals and managers need analytical skills to develop optimal solutions to problems, a broad array of negotiation skills is needed in order for these solutions to be accepted and implemented. As a critical influence and communication tool, negotiation is pervasive – but many negotiators are not as effective as they could be. In many corporate deals, money and resources are not allocated optimally, conflicts persist, and people agree to deals or outcomes that are counter to their best interests. Even worse, parties often walk away from good offers or reach an impasse when there is the potential for an agreement that would satisfy their interests.  This session is designed to help you improve your ability to manage the negotiation process so that you can achieve better negotiation outcomes.

    About the Speaker: Tracy L. Dumas, associate professor at the Fisher College of Business, earned her PhD in Management and Organizations from the Kellogg School of Management at Northwestern University. She also holds an MS in Industrial Relations from Loyola University Chicago, and a BS from Northwestern University. Dumas’ research addresses the interface between employees’ personal and professional lives with a focus on understanding how management practices can help employees to excel at work while also engaging meaningfully in their communities. Her research is published in leading academic outlets includingAcademy of Management Annals, Academy of Management Journal, Academy of Management Review, Organization Science, Personnel Psychology, Research on Managing Groups and Teams, and Duke Journal of Gender Law & Policy. Prior to joining Fisher, Dumas was a visiting assistant professor at Emory University’s Goizueta Business School, and an assistant professor of organizational sciences at George Washington University. Prior to entering academia, Dumas managed client projects for a Chicago-based consulting and research firm specializing in work force issues.

  • C1 | The Application of User-Centric Design Thinking Methodologies and Processes in Building an Innovation Mindset

    In the accelerating business world that companies navigate today, understanding the perspective of the end user is critical in preparing for new growth. User experience and design thinking are more than buzz words. Our experiential breakout will explore methodologies and tools to enable your organization to apply these processes to uncover unmet needs and improve your customer engagement. This session will help you discover through experiential learning how design thinking can be immediately applied to your business challenges, create a new perspective on your customer experience across all platforms of your business, and access practices that can be used to experiment with your teams to uncover baseline problems, opportunities and jobs to be done.

    By attending this session, you will learn to:

    • Understand human centric critical thinking to identify unmet consumer needs
    • Develop your curious mindset; ask WHY?
    • Develop your growth mindset
    • Practice empathy, challenge assumptions, inspire others

    About the Speakers: Paul Reeder & Jennifer Heckscher

    As the Executive Director of the Center for Innovation Strategies, Paul’s mission is to partner with key university stakeholders to establish a unified, overarching innovation collaboration strategy that maximizes value creation for Ohio State. His commercialization experience and industry relationships have uniquely prepared him to lead CIS. The Ohio State University Center for Innovation Strategies is an official academic center of The Ohio State University housed at the Fisher College of Business. The center facilitates innovation-based learning and experiences that will impact the global economy by assisting in new company formation and the development of new products and services within existing businesses. In his previous position as Director of Operations and Collaboration Strategy in the Office of Research, Industry Liaison Office, Paul will work closely with his ILO colleagues, Office of Research leaders, college deans, and internal partners involved in business collaboration to assemble, expand, and improve accessibility of core university capability in support of external engagement.

    Jenny manages programs, operations and outreach to support education, research and applied practice in innovation. She provides learning experiences and consultation for corporate partners with a goal of aligning strategy, people and process in support of initiatives that create value. In prior roles at Ohio State, she developed a career onboarding program for graduate business students that received a national innovation award. She also implemented diversity and inclusion programs for faculty and staff, including co-leading a record launch of the region’s Higher Education Recruitment Consortium, a national non-profit focused on promoting equity in talent management. Prior to joining Ohio State, Jenny worked at Nationwide for over ten years, most recently as an AVP of Product Development for the retirement plan division, where she helped launch a platform for new product innovation that became a growth engine for that division. She is also an adjunct faculty member for the online MPA@UNC program at the University of North Carolina-Chapel Hill. She earned a B.S.B.A from Ohio State and an M.A. in public policy and management from the John Glenn College of Public Affairs.

  • C1 | Effectively Communicating Your Work – Verbally, Visually, and in Writing

    Communication is a powerful tool that everyone has in their toolbox, yet people often struggle to use it effectively.  Successful communication of our work enables efficiency gains in driving engagement, sharing best practices, and promoting the company-wide collaboration necessary to be competitive.

    The Grange OpX team has developed best practices around the effective storytelling of our work.  In this workshop, we will cover tried-and-true approaches for communication via verbal, visual, and written methods.

    • Verbal: The Elevator Speech – Can you describe your project or idea in a few sentences or less?  Can you explain it in a way that any listener can understand it in a short period of time?  We will go over some Elevator Speech basics and why it’s important to have one!
    • Visual: Intuitive Presentation Design – Bad presentations. We’ve all had to sit through them. Let’s design slides that effectively support conversation during the meeting and can stand-alone long after.  We will cover some tips & tricks for effective presentation design; what to do and (perhaps more importantly) what NOT to do.
    • Written: Content that Speaks for Itself – 8 seconds, that’s the average amount of time a person spends reading an email.  Knowing that, are your recipients truly understanding your work just by reading your messages?

    In this session, you will learn to communicate their work in a more focused and concise manner, gain insight into compelling slide design methods, and improve your communication via email.

    About the Speakers: Nick Woo & Tim Wolf

    Nick Woo is a Senior Continuous Improvement Specialist in the Operational Excellence department at Grange Insurance. He obtained a BS in Industrial Engineering, a minor in Team Psychology, and Lean Six Sigma Green Belt certification upon graduation from The Ohio State University. Nick recently earned his Black Belt certification, and has over five years of process engineering experience at Boeing, Gulfstream Aerospace, Honda and Kroger. Nick loves cars, camping on the weekends and traveling abroad with his wife Keila.

    Tim Wolf is a Senior Continuous Improvement Specialist in the Operational Excellence department at Grange Insurance. He began his career as an underwriter for Amica Insurance and then joined Grange Insurance where he began his focus on continuous improvement. He has worked in the Lean Six Sigma field for seven years and recently earned his Black Belt certification. Tim grew up in Columbus and is a proud graduate of The Ohio State University where he earned both his BBA and MBA. In his free time, Tim enjoys spending time with his family, running, reading, traveling, cooking, and watching the Buckeyes.

  • D1| Develop and Coach a Team of Frontline Problem Solvers

    As a manager or practitioner, you’ve developed solid problem-solving skills. Yet organizationally, problem solving tends to be isolated to certain people, roles, departments, or events. You still don’t have an “everybody, everywhere, everyday” improvement culture. To build an improvement culture, you have to move from doing problem solving to coaching problem solving. The thing is, these are two distinctly different skills. In this session, learn key steps that help you transition from being the primary problem solver to coaching a team of problem solvers.

     In this session, you will:

    • Get crystal clear on the purpose of coaching, and how it differs from what we typically do
    • Experience the biggest shift you can make to adjust and improve your coaching conversations
    • Uncover the anatomy of a good coaching question so you can improve your existing systems like Gemba walks, daily meetings, and kaizen events

    About the Speaker: Jamie Parker helps leaders and organizations master the people side of Lean, with an expertise in building leadership teams who both inspire commitment and develop people along their Lean journey. Through onsite training combined with implementation support and targeted mentoring, Jamie and her clients collaboratively build the leadership capabilities of managers and practitioners. She also supports individual leaders through a virtual 4-month program – Lean Leadership Core: How to Coach Problem Solving. Through over 17 years of multi-unit operations management in manufacturing, retail, and service environments, Jamie has developed a soft spot for mid-level managers and loves the opportunity to serve and guide them in her current practice.

  • D2 | Third Party Risk: Welcome to the 21st Century

    This session will explore how in the 21st Century, the risk universe has become ever more complex. Companies and risk professionals are increasingly turning to third parties and or “nth” parties to assist in navigating the changing landscape.

    Increasing use of third and nth parties will require business to include risks not only inherent within their primary businesses, but also inherent within the third party that the activity has been outsourced to.  Research has shown that many companies are overlooking the risks and are ill prepared to managing the third parties.

    This session will focus attention of the challenges that are inherent within any third/nth party risk program and will provide some guides on how to structure an effective approach toward management. This will include:

    • Risk Assessment
    • Due diligence monitoring
    • Training, and
    • Documentation and Record Keeping.

    About the Speaker: Phil Renaud

    Mr. Renaud joined The Risk Institute at The Ohio State University in January 2016. Prior to joining The Risk Institute, Mr. Renaud managed large enterprise risk management functions in a number of diverse industries. The experience extends to management of multilocation, international risk management departments with a specialty in financial risk, strategic and operational risk assessment and management.

    Mr. Renaud’s experience in Risk Management began with Royal SunAlliance Insurance Company where he managed several claim and loss locations within the United States. He then entered a more traditional risk function with JLG Industries a large international manufacturer of heavy hydraulic construction equipment where he managed the global risk function. Following JLG, Mr. Renaud led the risk functions for SCOA Industries (Shoe Corporations of America) and their multiple divisions including discount department stores, shoe manufacturing and show retailing. Following SCOA, he held the functional risk management leadership position for LBrands (Limited Brands, Inc.) a multinational specialty retailer with business including Victoria’s Secret, Bath and Body Works and at the time additional diverse brands such as Express Stores, Structure, Cacique, Lane Bryant, New York and Company and Abercrombie and Fitch. Mr. Renaud then became responsible for Risk at Kmart during it’s first business reorganization and subsequent Chapter 11 filing. Following Kmart, Mr. Renaud led the Operational Risk, Safety, Health and Environment, and Business Continuity Management functions for Deutsche Post/DHL (Global Supply Chain and Shared Service America’s). Mr. Renaud’s responsibilities extend to a global role within the wider supply chain division of the business.

    He is a regular speaker at various international, national, regional and local risk management forums. Mr. Renaud currently serves as a Board Member and Trustee at Johnson and Wales University, Providence RI and Hood College, Frederick, Maryland. In addition he serves as a Board Member for Columbus Humane, and Christine’s Christmas (Christine Wilson Foundation). Mr. Renaud was past Board Chair for the National Kidney Foundation (Ohio) and Board Secretary Make A Wish Foundation (Ohio, Kentucky and Indiana).

  • E1 | Supplier Relations: Cardinal Health, Hikma Pharmaceuticals, and Nationwide Children's Hospital

    This breakout session features leaders from Cardinal Health, Hikma Pharmaceuticals, and Nationwide Children’s Hospital as they share the results of an extended value-stream mapping collaboration the companies completed earlier in 2019. 

    In the interest of sharing best practices and reaching across boundaries, the organizations partnered to explore the inefficiencies in flow on a single product – from manufacturing to distribution to patient bedside. This covered physical and information flows, all focused on the – with the end customer, Nationwide Children’s Hospital, in mind. Through gembas, process mapping, cross-functional discussion and research, the project team identified disruptions to product, information, and communication flows responsible for a variety of issues, including backorders to the end customer. The results included not only a better understanding of the challenges and opportunities across multiple businesses, but also the creation of an open communication environment, new supply chain metrics, and reduction in lead time between product back-order release and customer receipt. This unique end-to-end value stream case will serve as a springboard for further discussion on how supply chain partnerships can be leveraged to drive and sustain continuous improvement across the value stream.  Presentation highlights include:

    • A view of the overall healthcare supply chain and challenges therein
    • The challenging logistics to complete an end-to-end Gemba with 4 companies and 7 locations
    • Learnings and successes achieved

    About the speakers: Alan Deutschendorf, Phil Nolette, Doug Huffman

    Jerry Searls is the Director  of Pharma Operations Improvement Group & Capital Projects at Cardinal Health. Jerry has spent 17 years with Cardinal Health. His experience and expertise are in in distribution management, lean six sigma, operational excellence, corporate operations, and global logistics optimization. Jerry is a graduate of Ohio University and resides in Columbus, OH. Prior to his career with Cardinal Health, he spent 7 years as a college basketball coach.

    In his role at Hikma Pharmaceuticals, Phil Nolette is responsible for the overall execution of site-wide priority initiatives aligned with Site Strategy and directs the site Business Process Excellence (BPE) program and activities. He provides both long-term and short-term strategic direction and ensures cross functional harmonization / alignment of functional goals to site objectives and priorities and directs the strategic activities of the Leadership Team. Additionally, Phil directs the Process Focus Team in the identification, implementation and quantification of transformational opportunities and the development of strategic solutions aligned with Site Metrics, Business objectives and Site Strategy to drive extreme potential for the site and support the Global Pharma Strategy. Prior to joining Hikma, Phil spent over ten years at Boehringer Ingelheim and graduated with his Bachelor’s in Engineering from the University of Maryland.

    Doug Huffman is the Pharmacy Purchasing Coordinator for Nationwide Children’s Hospital in Columbus. A graduate from The Ohio State College of Pharmacy, Doug has spent over 30 years practicing in the hospital setting, with the last 18 years focused on pharmacy purchasing and distribution services for the NCH system. Doug’s responsibilities include oversight of purchasing and distribution of drugs, developing strategies to navigate drug shortages, and creating and managing relationships with manufacturers, pharmaceutical distributors and other industry professionals.  He currently serves as the Chair of the CMMRS Pharmaceutical Subcommittee; Co-Chair of the Apexus Hospital Advisory Council; a member of the Vizient Advisory Group on Pediatric Drug Shortages, and a member of the ASHP Drug Shortage Management Coalition.

  • E2 | Influencing Without Formal Authority

    Operational excellence is only as valuable as your ability to get key stakeholders in the firm to buy into your process improvement recommendations. So, how do you develop your ability to influence others more effectively? This is the topic of Professor Jolly’s session.

    We know that simply having a great plan, supported by extensive data, is not enough to ensure your success. In fact, this can lead to the ‘backfire effect’, where key stakeholders ignore new data and dig into their existing beliefs more strongly. 

    There are some well-researched principles that effective influencers consistently use. These are even more relevant in our more uncertain times today, where the ability to influence virtually is becoming a critical skill. During this session, we will explore the practical techniques that will enable you to increase your impact and get your ideas implemented.

    About the Speaker:

    For the past 21 years, Richard has been a Director of the consulting firm, Stokes & Jolly Ltd, with offices in the UK and, recently, the US. He coaches senior leaders; facilitates senior group processes; delivers keynote addresses; runs senior development programs; and works on a diverse set of consulting assignments. His clients are located in a broad range of geographies and industries, and he has consulted with leading companies in 41 countries. His main focus is working with professional services firms, creative industries, banks and private equity firms on external projects around more effective client relationships and internal projects around strategy, leadership, resilience, organizational change and succession management. As well as having recently joined the faculty at Kellogg School of Management at Northwestern, Richard has been a core faculty member at the London Business School (LBS) for the past 20 years during which time he has consistently been one of its highest rated, most innovative and award-winning teachers. He has taught at Columbia Business School for 13 years and over 20 other business schools around the world. He has taught core organizational behavior and leadership courses, electives on organizational change, power and politics, and inter-personal dynamics as well as on all the flagship Executive Education open programs and custom programs for more than 75 LBS global clients in the UK and across Europe, the Americas, the Middle East, Africa and Asia, focusing on leadership, organizational change, culture, power and politics, team dynamics and building resilience. Richard has also been identified as one of the most entrepreneurial course creators having created two, highly successful electives (‘Paths to Power’ and ‘Inter-Personal Dynamics’); student field trips to Lima, Peru and Mexico City; and the London Core Application Practicum consulting program for technology, media and telecoms, and government, healthcare and the third sector. He has also designed, launched and co-directed two Executive Education open programs, ‘Professional Services: Strategic Client Relationships’ and ‘Leading Change’.