From idea to handoff—and every point in between.
Giovanni Bernardo Headshot with "OpEx Spotlight" title OpEx Spotlight: Giovanni Bernardo, Head of US Continuous Improvement at Agrana Fruit

Cheyanne Cierpial

Marketing Associate, Center for Operational Excellence
Member SpotlightOur new OpEx Spotlight series highlights members of our OpEx community and allows them to share their experiences and perspectives with continuous improvement, organizational change, operational excellence, supply chain, operations, and any niche they feel passionate about.  We're excited to introduce Giovanni Bernardo, Head of US Continuous Improvement at Agrana Fruit, as the first in our spotlight series. 319/blogs/opex/2020/09/02/opex-spotlight-giovanni-bernardo-head-us-continuous-improvement-agrana-fruit
Laptop & papers with Singleton logo and Covid-19 guidelines Leading Beyond Fear: How One Company Took Advantage of the Covid-19 Job Market

Cheyanne Cierpial

Marketing Associate, Center for Operational Excellence
One thing is certain in 2020: uncertainty. With the global pandemic in full effect, thousands have been furloughed or laid off while many companies enact hiring freezes. Yet, other companies are still hiring – and some, like COE’s newest member company Singleton Construction, have found a way to take advantage of the pandemic to bring in top-notch talent.318/blogs/opex/2020/08/10/leading-beyond-fear-how-one-company-took-advantage-covid-19-job-market
Man sitting at computer looking off in the distance in reflection What You Will Learn by Reflecting On Your Organization’s Work-at-Home Experience

Peter Ward

Academic Director, Center for Operational Excellence
Leadership DevelopmentCOVID, Leadership, leanAs you prepare your organization’s at least partial return to the office, I urge you to take the time to reflect on what you’ve learned about the work. Treat the four months since the Covid-19 pandemic sent millions of workers in various occupations to shelter and work at home as an experiment. The slice of the workforce that was able to move their work to home—estimated to be somewhat more than a third of all workers—includes the group known as knowledge workers.317/blogs/opex/2020/08/04/what-you-will-learn-reflecting-your-organizations-work-home-experience
COVID virus overlayed on Money Short Term Economic Traps and COVID-19 Response in Countries – Is there a trend?

Aravind Chandrasekaran

Associate Professor of Operations, Fisher College of Business
Leadership DevelopmentCOVID, Healthcare, Leadership, DataAs we reflect on the COVID-19 pandemic, we start to wonder how certain countries and regions are able to manage the pandemic better than others. By better, I mean fewer cases and containing the spread within their countries for a sustained period. Through science, we now know that effective containment of COVID-19 relies on preventive measures of wearing facemasks, washing hands, adherence to strict social distancing, monitoring daily health and avoiding public gathering to contain the spread.316/blogs/opex/2020/07/14/short-term-economic-traps-and-covid-19-response-countries-there-a-trend
Nurse/Doctor in Scrubs in a Room Making Pivots Operational

Peter Ward

Academic Director, Center for Operational Excellence
HealthcareTo an extent, an organization’s long-term success depends on its ability to shift its focus quickly when conditions change suddenly. Covid-19 provides a vivid example where virtually all organizations in every industry had to discover how to survive amid a new reality: retail stores shuttered, office work redistributed to millions of “home offices,” travel curtailed almost completely, etc. Health care provides the most dramatic example of the need for such a pivot. (Later in this essay, I ret315/blogs/opex/2020/06/25/making-pivots-operational
Pushing a Boulder up a Hill Shining a Light on Organizational Resilience

Keely Croxton

Professor of Logistics; Co-director, Full Time MBA Program, Marketing & Logistics Department, Fisher College of Business
Supply ChainIn the research we have done into enterprise resilience, we conceptualize it as a balancing act between the vulnerabilities your organization faces (i.e. the risks inherent in your operations) and the capabilities you build to mitigate the impact of these risks.  The idea is that you want to build a portfolio of capabilities best suited to your pattern of vulnerabilities.314/blogs/opex/2020/06/09/shining-a-light-organizational-resilience
Peter Ward presenting at a podium with Congrats text overlay Peter Ward, COE Academic Director, Inducted as Shingo Academy Lifetime Member

Cheyanne Cierpial

Marketing Associate, Center for Operational Excellence
UncategorizedWe are excited and proud to announce that COE Academic Director, Peter Ward, has been inducted as a life member to the Shingo Academy, an honor bestowed upon individuals with distinguished careers in organizational excellence. The honor was to be presented in a live ceremony during Shingo Academy’s March conference, which has been postponed due to COVID-19. Instead, Peter will be honored with a live presentation of the award at their next in person conference.308/blogs/opex/2020/05/19/peter-ward-coe-academic-director-inducted-as-shingo-academy-lifetime-member
Woman in manufacturing setting with white checkmarks overlaid Routines With a Backbone

Peter Ward

Academic Director, Center for Operational Excellence
COE, Lean thinking, Management Sciences, Operations, Supply ChainThe COVID-19 crisis has undoubtedly shifted our lives in a myriad of ways, including how we work. While more than twenty percent are out of work due to COVID-related layoffs, the global pandemic has forced the eighty percent still working to either perform their responsibilities remotely or to work in a facility while trying to maintain social distance (along with additional new best practices like increased sanitation or shift staggering). Regardless of where we are doing our work, one thing is certain: we have all had to adapt.307/blogs/opex/2020/05/18/routines-with-a-backbone
Process and Operations When Reopening Our Economy Yes – It Is All About Process and Operations When It Comes to Reopening Our Economy

Aravind Chandrasekaran

Associate Professor of Operations, Fisher College of Business
COE, Culture, Management Sciences, Operations, Problem Solving*The opinions and thoughts expressed in this article are my own and not necessarily those of my employers or any other individuals.305/blogs/opex/2020/04/29/yes-it-is-all-about-process-and-operations-when-it-comes-to-reopening-our-economy