Data

In a March 2025 COE webinar, Jason and Michelle Risser explored effective hoshin planning. Using real-world examples from Michelle’s business, the duo demonstrated the value of hoshin and offered strategies for asking the right questions, defining true north, and maintaining accountability. In this blog, Jason continues the conversation with a deep dive into an unanswered question from the audience Q&A: “How do you use hoshin to drive changes in associate metrics? It seems like what they’re measured on doesn’t align with strategic goals.”

As we reflect on the COVID-19 pandemic, we start to wonder how certain countries and regions are able to manage the pandemic better than others. By better, I mean fewer cases and containing the spread within their countries for a sustained period. Through science, we now know that effective containment of COVID-19 relies on preventive measures of wearing facemasks, washing hands, adherence to strict social distancing, monitoring daily health and avoiding public gathering to contain the spread.