Technology Leader and Adjunct Lecturer, Fisher College of Business
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COE SeminarsArtificial IntelligenceIn a June 2025 COE webinar, data and technology leader Jim Perry explored prompt engineering, agentic AI, and the new AI skillsets for modern work. Through live and interactive demonstrations, Jim guided attendees through various prompt frameworks and techniques for leveraging AI tools more effectively. In this blog, Jim continues the conversation, tackling unanswered audience questions from the webinar Q&A.
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COE ForumsCOE Summit 2025, ReflectionThe Center for Operational Excellence recently hosted the 12th Annual COE Summit. This year’s conference focused on the power of people and the critical connection between strong teams and strong performance. Through four engaging keynotes, 20 breakout sessions, and exclusive opportunities for hands-on learning, the COE Summit equipped participants with tools and tactics for connecting, collaborating, and reach their full potential with OpEx. In this blog, Joe Boroi—a COE Summit participant and IBM technology leader—reflects on his experience and learnings.428/blogs/opex/2025/04/29/seeds-change-what-coe-summit-2025-taught-me-about-future-work
COE SeminarsStrategy, Data, HoshinIn a March 2025 COE webinar, Jason and Michelle Risser explored effective hoshin planning. Using real-world examples from Michelle’s business, the duo demonstrated the value of hoshin and offered strategies for asking the right questions, defining true north, and maintaining accountability. In this blog, Jason continues the conversation with a deep dive into an unanswered question from the audience Q&A: “How do you use hoshin to drive changes in associate metrics? It seems like what they’re measured on doesn’t align with strategic goals.”
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Leadership DevelopmentCOE Summit 2025, LeadershipThe best leaders are always right, right?
Wrong.
I know you know the type… they must have the last word in the conversation, they consistently assert rather than inquire, they “just know.” They “may not always be right, but they are never wrong.”424/blogs/opex/2025/03/21/are-best-leaders-con-artists
Chief Operational Excellence Officer & Pediatric ICU Physician, University of Texas Southwestern Medical Center, Children’s Health
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MBOE HealthcareCOE Summit 2025, Lean in health careThis project focuses on revolutionizing hospital operations by transitioning from traditional push systems to innovative pull systems that ensure seamless, continuous patient flow from the Emergency Department to admission and discharge. The initiative targeted bottlenecks caused by batching decisions and tasks in clinical settings, which often create "idle time" for patients and constrain hospital capacity.422/blogs/opex/2025/03/07/unlocking-hospital-capacity-revolutionizing-hospital-operations-through-push-pull-lean
Marketing Intern, The Ohio State University Center for Operational Excellence
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COE ForumsCOE Summit 2025In today’s business world, successful organizations understand the critical connection between people and performance. Strong processes start with strong cultures and teams. It’s time to unlock the power of the people. 420/blogs/opex/2025/02/25/meet-keynotes-coe-summit-2025
Leadership Psychologist and Consultant, Synergyze Business Consultants
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CultureCOE Summit 2025, Leadership, Change managementThe challenges that face us today require a different form of leadership. One that is more adaptable to the changing environment and circumstances. When leaders engage in this form of leadership, they will find that they can achieve their results in less time and sustain the efforts for longer. This concept comes from the research of Ronald Heifetz on adaptive leadership.
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Principal & Founder, Process Driven Performance LLC
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Chhevi Sharma
Founder & Principal, The Reflection Group LLC
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CultureCulture, COE Summit 2025, MotivationWhy do some OpEx programs implode, collapse, lose steam, or head off in unintended directions with unpredictable consequences? And why does this happen despite the best, herculean efforts of the OpEx professional to keep the organization marching in the right direction? We can point the finger to a key ingredient in the OpEx mix: when an organization’s PEOPLE and CULTURE are not aligned with the organization’s strategy, direction, and pursuits, then success, if achieved, will occur purely by CHANCE. And that approach is simply not good enough.
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Marketing Intern, The Ohio State University Center for Operational Excellence
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COE ForumsArtificial Intelligence, InnovationIn a world of change and technological innovations, it can be difficult to keep up with the consistent shifts in the corporate world. One of the most discussed changes is the emergence of Artificial Intelligence. The AI revolution has left businesses struggling to find how to implement this into their systems successfully and ethically.
4143 min read
/blogs/opex/2024/11/07/continuing-conversation-a-refresher-coes-2023-ai-event
Continuing the Conversation: The New AI Skillset for Modern Work
The Seeds of Change: What the COE Summit 2025 Taught Me About the Future of Work
Aligning Strategies and Metrics to Drive Change
Are the Best Leaders CON Artists?
Unlocking Hospital Capacity: Revolutionizing Hospital Operations through Push to Pull Lean Redesign of Inpatient Flow
Meet the Keynotes: COE Summit 2025
Building an Adaptive Culture
Centering People and Culture in OpEx Deployments
Continuing the Conversation: A Refresher on COE’s 2023 AI Event