Hoshin

In a July 2025 COE webinar, Mark Reich explored how to use hoshin kanri to develop strategy, align teams, grow leaders, and innovate your enterprise. Drawing from decades of experience working at Toyota and coaching lean leaders across industries, Mark shared insights on what sets hoshin kanri apart from traditional strategy and what key practices and leader behaviors create high performance and sustainable results. In this blog, Mark continues the conversation, tackling unanswered audience questions from the webinar Q&A.

In a March 2025 COE webinar, Jason and Michelle Risser explored effective hoshin planning. Using real-world examples from Michelle’s business, the duo demonstrated the value of hoshin and offered strategies for asking the right questions, defining true north, and maintaining accountability. In this blog, Jason continues the conversation with a deep dive into an unanswered question from the audience Q&A: “How do you use hoshin to drive changes in associate metrics? It seems like what they’re measured on doesn’t align with strategic goals.”