Category: Culture

*The opinions and thoughts expressed in this article are my own and not necessarily those of my employers or any other individuals.

If America’s top health insurers weren’t thinking about the threat of disruption much before, they were after the stock market opened on Tuesday, Jan. 30.

18 events. More than 60 presentations, workshops, tours and benchmarking opportunities. Countless "a-ha!" moments. The Center for Operational Excellence's 25-year milestone was its busiest ever, and plans are in the works for another exciting year of programming designed to connect our members to the latest best practices in process excellence. With the new year just days away, we're offering a look back at some of our event highlights from 2017 ...

“How much will this save?” “When will this get done?” Jeff Sturm knows leaders need the answers these questions get. He also knows there’s a better way to ask. “'When will this get done’ is a legitimate question,” said Sturm, Huntington’s Chief Continuous Improvement Officer, “but if you ask it over and over – and at the wrong time – you’re going to drive the wrong behavior.”

https://youtu.be/G40tJgrTHBI Billy Taylor wrapped up a three-year stint running Goodyear’s manufacturing plant in Lawton, Oklahoma, with more than a few reasons to be proud. Under his leadership, safety improved, processes streamlined, and projects racked up millions of dollars in savings. The turnaround job was enough to win the coveted Shingo Prize Silver Medallion for Operational Excellence, what’s been dubbed the “Nobel Prize for operations.” It was, Taylor thought, his ticket to world headquarters.