Director, RPA & Automation Operations, HUB International
" alt="Headshot of Sandeep Chennikara">
ITCOE Summit 2026, Artificial Intelligence, StrategyThe race to deploy AI is outpacing the strategic work required to create business value.
Artificial intelligence is now a standing agenda item in boardrooms. Executives across industries are asking the same questions. What is our AI strategy? Where are we using AI today? How quickly are we moving?4524 min read
/blogs/opex/2026/03/26/ai-everywhere-value-elusive
Leadership DevelopmentCOE Summit 2026, LeadershipLet’s face it – the way we’ve been approaching leadership development is not working any more.
We’ve been churning out leaders from the same cookie-cutter mold for far too long, and it's just not cutting it in today's dynamic, complex world. This “business as usual” approach just isn’t going to cut it anymore, so we need to reDEFYne leadership as a whole.4503 min read
/blogs/opex/2026/03/16/leadership-redefyned-why-we-need-shred-rulebook
Speaker, Author, Coach, and Human Infrastructure Architect, HiWorks Solutions
" alt="Headshot of Julia Geisman">
CultureCOE Summit 2026As a leader, you likely have no hesitation investing heavily in your technical infrastructure: servers, software, cloud platforms, AI tools. But are you fully maximizing their value?
After 30 years on the people side of business, I have learned that technical infrastructure is only as strong as the human infrastructure™ supporting it.4482 min read
/blogs/opex/2026/03/16/infrastructure-problem-leaders-overlook
Owner and Certified Executive Coach, Peak Productivity
" alt="Headshot of Elisabeth Galperin">
CultureCOE Summit 2026, Communication, CollaborationHybrid work is often framed as a debate about location.
Office or remote? Three days in or two?Core hours or full flexibility?
Yet leaders focused on operational excellence know the real issue isn’t geography. It’s design.4473 min read
/blogs/opex/2026/03/05/designing-hybrid-work-clarity-contribution-and-performance
Problem SolvingCOE Summit 2026As we all know, most organizations are not short on ideas. They already have long lists of improvement opportunities, initiatives, and problems that “should be fixed.” AI is only accelerating this. It can generate tons of appealing sounding options instantly and make almost any issue appear reasonable and urgent.4422 min read
/blogs/opex/2026/01/29/ai-world-hard-problem-isnt-ideas...its-deciding-whats-worth-working
Marketing Intern, The Ohio State University Center for Operational Excellence
" alt="Headshot of Braylin Ludwig">
COE ForumsCOE Summit 2026As technology and disruption accelerate, organizations must strategically reexamine how to define and deliver operational excellence.4453 min read
/blogs/opex/2026/02/16/meet-keynotes-coe-summit-2026
Speaker, Author, Coach, and Human Infrastructure Architect, HiWorks Solutions
" alt="Headshot of Julia Geisman">
CultureCOE Summit 2026Leaders often ask: “Why is this initiative stalling?” “Why are we working so hard, yet progress feels slow?” “Why does the energy in the room feel… off?” These are important questions. But behind them is a deeper one: Where is the Human Infrastructure out of alignment?
Alignment is What Activates Performance
Every organization has People, Culture, and Systems.
“What determines impact is how these three elements function together.”
Think of them as the three sides of a triangle: 4432 min read
/blogs/opex/2026/01/29/human-infrastructuretm-action-a-guide-strengthening-invisible-core-high-performing
Executive Director, The Ohio State University Center for Operational Excellence
" alt="Headshot of Kelly Reo">
COE Forumslean, Innovation, Change management, Supply ChainAs we step into 2026, we’re reminded of what makes the Center for Operational Excellence so special—our members. This consortium is built on the belief that we are stronger when we learn from one another, and over the years, we’ve had the privilege of hearing countless member stories through webinars, Summit breakouts, and site tours. These stories reflect the authenticity and openness of our community with its willingness to share both successes and challenges. These stories also reveal the depth of expertise and brilliance that exists across our network.4413 min read
/blogs/opex/2026/01/13/best-coe-member-stories-our-top-5-recordings-resources
Speaker, Author, Coach, and Human Infrastructure Architect, HiWorks Solutions
" alt="Headshot of Julia Geisman">
CultureCOE Summit 2026, CultureFor the past 25 years, I have noticed the issues of attracting, engaging, and retaining talented people remain unchanged. This has led me to wonder why traditional approaches to human resources continue to have limited success despite the best efforts of talented HR professionals.
Gallup consistently reports in their annual report that employee engagement continues to hover between 30% and 35%. Clearly, an innovative approach is needed to break the cycle of limited success. 4403 min read
/blogs/opex/2026/01/08/human-infrastructuretm-a-new-paradigm-organizational-success
AI Is Everywhere, Value Is Elusive
Leadership ReDEFYned: Why We Need to Shred the Rulebook
The Infrastructure Problem Leaders Overlook
Designing Hybrid Work for Clarity, Contribution and Performance
In an AI World, the Hard Problem Isn’t Ideas...It’s Deciding What’s Worth Working On
Meet the Keynotes: COE Summit 2026
The Human Infrastructure™ in Action: A Guide to Strengthening the Invisible Core of High-Performing Organizations
The Best of COE Member Stories: Our Top 5 Recordings & Resources
The Human Infrastructure™: A New Paradigm for Organizational Success