COE Summit 2026

The race to deploy AI is outpacing the strategic work required to create business value. Artificial intelligence is now a standing agenda item in boardrooms. Executives across industries are asking the same questions. What is our AI strategy? Where are we using AI today? How quickly are we moving?

Let’s face it – the way we’ve been approaching leadership development is not working any more.  We’ve been churning out leaders from the same cookie-cutter mold for far too long, and it's just not cutting it in today's dynamic, complex world. This “business as usual” approach just isn’t going to cut it anymore, so we need to reDEFYne leadership as a whole.

As a leader, you likely have no hesitation investing heavily in your technical infrastructure: servers, software, cloud platforms, AI tools. But are you fully maximizing their value? After 30 years on the people side of business, I have learned that technical infrastructure is only as strong as the human infrastructure™ supporting it.

Hybrid work is often framed as a debate about location. Office or remote? Three days in or two?Core hours or full flexibility? Yet leaders focused on operational excellence know the real issue isn’t geography. It’s design.

As we all know, most organizations are not short on ideas. They already have long lists of improvement opportunities, initiatives, and problems that “should be fixed.” AI is only accelerating this. It can generate tons of appealing sounding options instantly and make almost any issue appear reasonable and urgent.

As technology and disruption accelerate, organizations must strategically reexamine how to define and deliver operational excellence.

Leaders often ask: “Why is this initiative stalling?” “Why are we working so hard, yet progress feels slow?” “Why does the energy in the room feel… off?” These are important questions. But behind them is a deeper one: Where is the Human Infrastructure out of alignment? Alignment is What Activates Performance Every organization has People, Culture, and Systems. “What determines impact is how these three elements function together.” Think of them as the three sides of a triangle: 

For the past 25 years, I have noticed the issues of attracting, engaging, and retaining talented people remain unchanged. This has led me to wonder why traditional approaches to human resources continue to have limited success despite the best efforts of talented HR professionals.  Gallup consistently reports in their annual report that employee engagement continues to hover between 30% and 35%. Clearly, an innovative approach is needed to break the cycle of limited success. 

People often talk about AI in extremes, either as a magical idea machine or a looming replacement for human creativity. I see it differently. AI is a thinking partner: fast, clever, and occasionally brilliant. That said, I also wouldn’t let it drive me, or anyone I care about, around in my car without supervision.