Tracy Owens is a business transformation leader who has led his employers and client organizations in developing a culture of continuous improvement to achieve near-term objectives and better long-term results. Tracy has a deep toolbox for process improvement and a wide range of experience, interests, success stories, and connections. We asked Tracy what his top 5 secret weapons are when it comes to OpEx tools… Tool 1: The Response Router
I recently had a conversation with a veteran operations manager about his new company and its plan to deploy a lean strategy. In fact, I often hear lean thinkers describe lean as a strategy. But is it? Lean thinking and practice certainly is strategic in the sense that it is an all-encompassing approach to running a business.
I was reading yet another article on leadership responses to the COVID 19 pandemic on the importance of “purpose”. The “why” most call it. For example, “Leading with purpose and humanity” was the headline in this particular article from McKinsey’s interview with Best Buy CEO, Hubert Joly. It got me thinking
The COVID-19 crisis has undoubtedly shifted our lives in a myriad of ways, including how we work. While more than twenty percent are out of work due to COVID-related layoffs, the global pandemic has forced the eighty percent still working to either perform their responsibilities remotely or to work in a facility while trying to maintain social distance (along with additional new best practices like increased sanitation or shift staggering). Regardless of where we are doing our work, one thing is certain: we have all had to adapt.
Each year, The Ohio State University Center for Operational Excellence brings together hundreds of process improvement leaders from across the country for a deep dive into leadership and problem-solving best practices. This April saw the seventh run of the Leading Through Excellence summit, which launched in 2013 and remains the center’s marquee annual event. As preparations begin a busy summer and fall event slate – not to mention the 2020 summit – let’s take a look back at moments from this year’s summit …