Columbus, Ohio - September 17 - 20, 2013

The Supply Chain Management Program will be held September 17 - 20, 2013, in Pfahl Executive Conference Center on the campus of The Ohio State University, Columbus, Ohio. The program fee includes lodging at The Blackwell Inn located adjacent to the Pfahl Executive Conference Center, (Check in on Monday, September 16, 2013 – Check out on Friday, September 20, 2013. Visit The Blackwell’s website for more information on guest accommodations, directions to the hotel and a list of their amenities: The Blackwell Inn.

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TENTATIVE AGENDA

Tuesday, September 17, 2013
8:30 a.m. – 9:00 a.m.	Registration & Continental Breakfast
9:00 a.m. – 10:30 a.m.	Supply Chain Management Importance of Supply Chain Vision Key Processes Developing a Supply Chain Perspective Overview of Seminar	Doug Lambert
11:00 a.m. – 12:30 p.m.	Measuring the Profitability of Customers and Suppliers Major Problems with Corporate Accounting Systems Developing Profitability Reports for Customers and Suppliers Measuring the Impact of Supply Chain Strategies on Corporate Profitability	Doug Lambert
12:30 p.m. – 2:00 p.m.	Lunch
2:00 p.m. – 3:30 p.m.	Customer Relationship Management Why Customer Relationship Management (CRM) is so Important Valuing the Customer Relationship Achieving and Maintaining Strong Relationships Challenges and Opportunities	Doug Lambert
4:00 p.m. – 5:00 p.m.	Customer Service Management The Transition from Transaction Focus to Process Focus Implementing the Product / Service Agreement The Changing Role of Customer Service Representatives Keys to Success	Mike Knemeyer
6:00 p.m. – 8:00 p.m.	Dinner
Wednesday, September 18, 2013
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 9:30 a.m.	Demand Management Demand Management Vision Sales & Operational Planning Managing Uncertainty in Demand Collaborative Planning, Forecasting and Replenishment	Keely Croxton
9:45 a.m. – 10:45 a.m.	Order Fulfillment Modeling the Order Fulfillment Process Evaluating Logistics Networks Order Fulfillment Performance Metrics Innovation in Order Fulfillment	Keely Croxton
11:00 a.m. – 12:00 noon	Manufacturing Flow Management New Strategies for Manufacturing Flow Management The Manufacturer’s Role in Reducing Supply Chain Inventory How Logistics Organizations Create Value	Mike Knemeyer
12:00 noon - 1:00 p.m.	Lunch
1:00 p.m. – 2:00 p.m.	Supplier Relationship Management Supplier Segmentation Developing the Product and Service Agreement Developing Partnerships with Key Suppliers Leveraging Technologies	Doug Lambert
2:15 p.m. - 3:15 p.m.	Product Development and Commercialization Idea Generation and Screening Processes Developing Cross-Functional Teams Product Rollout Product Development and Commercialization Metrics	Mike Knemeyer
3:30 p.m. - 4:30 p.m.	Returns Management Strategic Value of Good Returns Management Returns Metrics Returns and Reverse Logistics Environmental and Legal Issues Avoidance, Gatekeeping, and Reducing Disposition Cycle Time	Doug Lambert
	Dinner on your own
Thursday, September 19, 2013
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 10:00 a.m.	Lean Thinking and Supply Chain Management What it means to be Lean Lean thinking benefits and tools Lean Manufacturing vs Lean Supply Chain Wastes from a business perspective	Mike Knemeyer
10:30 a.m. – 12:00 noon	Developing Supply Chain Metrics Developing Supply Chain Metrics Linking Process Metrics to Shareholder Value and the Strategic Plan Measuring Performance Across the Supply Chain	Doug Lambert
12:00 noon - 1:00 p.m.	Lunch
1:00 p.m. – 2:00 p.m.	Implementing and Sustaining the Supply Chain Management Processes Implementing the Supply Chain Management Processes Across Organizations with Different Management Methods and Structures The Structure and Behavorial Management Components Process Implementation and Maintenance Accessing Performance	Doug Lambert
2:15 p.m. – 3:15 p.m.	Supply Chain Mapping Relationship-based Maps Activity-based Maps Faciliating the Development of Relationship-based Maps	Doug Lambert/Mike Knemeyer
3:30 pm – 4:30 p.m.	Conducting Assessments of the Supply Chain Management Processes Identifying where to start with the Implementation Access Improvements over time as the implementation unfolds Benchmark Management Practices in the Firm	Doug Lambert
6:00 p.m. – 8:00 p.m.	Dinner
Friday, Sptember 20, 2013
8:00 a.m. – 8:30 a.m.	Continental Breakfast
8:30 a.m. – 10:30 a.m.	Building High-Performance Business Relationships The Importance of Partnerships for Successful Supply Chain Management The Partnership Model The Collaboration Framework Using the Model to Tailor Businesses Lessons Learned	Doug Lambert
10:45 a.m. – 11:45 a.m.	Panel Discussion and Seminar Wrap-Up Doug Lambert Mike Knemeyer Keely Croxton
12:00 Noon	Lunch

Program Faculty

Keely Croxton is an Associate Professor of Logistics at the Fisher College of Business,The Ohio State University. Her research interests are at the intersection of optimization and supply chain management. She is interested in developing and applying mathematical models in the supply chain and the implementation of supply chain management processes. While at MIT, she was the recipient of a National Science Fellowship and an Eisenhower Fellowship from the Department of Transportation. Dr. Croxton received her Ph.D. from the Operations Research Center at MIT.

A. Michael Knemeyer is an Associate Professor of Logistics at the Fisher College of Business, The Ohio State University. Michael received a BSBA in Business Logistics and Marketing from John Carroll University, where he was named the Outstanding Logistics Student in his graduating class. His Ph.D. is from the University of Maryland, where he majored in Business Logistics, and minored in Marketing and Research Methods. Michael’s research focuses is on supply chain relationships. His work has been published in Harvard Business Review, Transportation Journal, Journal of Business Logistics, and International Journal of Physical Distribution and Logistics Management.

Douglas M. Lambert is the Raymond E. Mason Chair in Transportation and Logistics and Director of The Global Supply Chain Forum at The Ohio State University. Dr. Lambert has served as a faculty member for over 500 executive development programs in North and South America, Europe, Asia and Australia. He is the author or co-author of eight books and more than 100 articles, including one on partnerships in the December 2004 Harvard Business Review. In 1986, Dr. Lambert received the CLM Distinguished Service Award for his contributions to logistics management. He holds an honors BA and MBA from the University of Western Ontario and a Ph.D. from The Ohio State University.

Program Cost

The Program fee is $3,995.00 USD, to include hotel for four (4) nights; breakfast, lunch, and breaks each day, dinner on the first and last evening of the program; a copy of Supply Chain Management: Processes, Partnerships, Performance; a comprehensive notebook of seminar materials, as well as a certificate of completion of the program. Other meals will be the responsibility of the participant.

Cancellation and Substitution Policy

Cancellations received more than two weeks prior to the program start date will receive a refund. Cancellations received two weeks of less from the program start date will forfiet 100% of the registration feel. However, substitution of attendees can be made until Friday before the program start date.

Program Discounts

For information on program discounts offered to Members of the Council of Supply Chain Management Professionals (CSCMP), and US Military personnel and Government employees call 614-292-0331.

Registration

You may register by fax, telephone, or online. Prompt written confirmation of registration will be sent. Program class size is limited, and registrations will be accepted on a first-come, first served basis. To register online, please go to our registration page.

Continuing Education Credits

2.0 CEU (Continuing Education Units

Contact Information

Program Director

Douglas M. Lambert, PhD
The Raymond E. Mason Chair
in Transportation and Logistics
Fisher College of Business
The Ohio State University
2100 Neil Ave., Rm 506
Columbus, OH 43210
Tel: (614) 292-0331
Fax: (614) 292-0440

Shirley Gaddis
Assistant Director
The Global Supply Chain Forum
The Ohio State University
2100 Neil Ave., Rm 506
Columbus, OH 43210
Tel: (614) 292-0331
Fax: (614) 292-0440

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The Ohio State University

Columbus, Ohio - September 17 - 20, 2013

TENTATIVE AGENDA

Tuesday, September 17, 2013

Wednesday, September 18, 2013

Thursday, September 19, 2013

Friday, Sptember 20, 2013