The GSCF Supply Chain Management Framework
Increasingly, supply chain management is being viewed not as a business function but as a business approach used to transcend traditional functional boundaries. Supply chain management is the management of relationships in the network of organizations, from end customers through original suppliers, using key cross-functional business processes to create value for customers and other stakeholders. It focuses on the management of the relationships between firms in the supply chain. Because these relationships can be complex, all business functions need to be involved.
Executives from leading-edge companies and researchers from the Fisher College of Business at the Ohio State University worked for twenty years to develop the supply chain management framework and the processes presented in this Program. We view supply chain management in the context of total business rather than within a single function such as logistics or manufacturing.
The key business processes are:
- Customer relationship management
- Supplier relationship management
- Customer service management
- Demand Management
- Order fulfillment
- Manufacturing flow management
- Product development and commercialization
- Returns management
"If you want to deliver extraordinary business results in a challenging economic environment, study and apply the principles in this book."
— Mark Leposky, Senior Vice President, Global Operations, Callaway Golf Company
Customer relationship management and supplier relationship management form the linkages in the supply chain and the other six processes are coordinated through these linkages.
The framework described in this book and taught in our seminars is built on eight key business processes that are both cross-functional and cross-firm in nature. Each process is managed by a cross-functional team, including representatives from finance, marketing, logistics, production, purchasing, research and development, and sales.
Read an Interview with Dr. Douglas M. Lambert on Supply Chain Management that was published in the University of Auckland Business Review.