Fisher College of Business

Seminars

November 6, 2007

Service Operations Excellence: Making the Customer’s Voice Actionable

IMS Fall Symposium

Description More Information to follow

Date/Location

November 7, 2008 in 140 Pfahl Hall.

Map and Directions

Speakers & Topics

Program Overview

First-rate lineup of speakers

Research findings that can increase your profits

Extended Q & A sessions for practical advice

Lunch at the upscale Blackwell Hotel & Conference Center

Time for informal follow-up and networking

Registration/Continental Breakfast 7:45 a.m.

Program 8:30 a.m. - 4:00 p.m.

Registration
Accomodations

The Blackwell Hotel is adajacent to Pfahl Hall.

The Blackwell Hotel
2110 Tuttle Park Place
Columbus, OH 43210
Reservations: (614)247-4000
Fax: (614)247-4040
http://theblackwell.com

Initiative for Managing Services (IMS)

The Initiative for Managing Services (IMS) at Fisher College of Business was created in 2004 in response to the growing dominance of services in the world economy. IMS provides support specific to service industries and service components of product centric business partners, offers innovative educational programs, and prepares both undergraduate and graduate students to become leaders in the service community.

Contact Information

Susan Davis
Program Manager
Executive Education
110 Pfahl Hall
280 W. Woodruff Ave.
Columbus, OH 43210
(614)292-0917
davis.46@osu.edu
Lisa Faiello
Program Coordinator
Initiative for Managing Services
306 Fisher Hall
2100 Neil Avenue
Columbus, Ohio 43210
(614) 292-9681
faiello.1@osu.edu


Refund Policy
No refunds will be available, but the registration is transferable.


 
The Ohio State University Fisher College of Business