Seminars
November 6, 2007
Service Operations Excellence: Making the Customer’s Voice Actionable
IMS Fall Symposium
Description More Information to follow
Date/Location
November 7, 2008 in 140 Pfahl Hall.
Speakers & Topics
Program Overview
First-rate lineup of speakers
Research findings that can increase your profits
Extended Q & A sessions for practical advice
Lunch at the upscale Blackwell Hotel & Conference Center
Time for informal follow-up and networking
Registration/Continental Breakfast 7:45 a.m.
Program 8:30 a.m. - 4:00 p.m.
Registration
The Blackwell Hotel is adajacent to Pfahl Hall.
The Blackwell Hotel
Initiative for Managing Services (IMS)
The Initiative for Managing Services (IMS) at Fisher College of Business was created in 2004 in response to the growing dominance of services in the world economy. IMS provides support specific to service industries and service components of product centric business partners, offers innovative educational programs, and prepares both undergraduate and graduate students to become leaders in the service community.
Contact Information
Accomodations
2110 Tuttle Park Place
Columbus, OH 43210
Reservations: (614)247-4000
Fax: (614)247-4040
http://theblackwell.com
Susan Davis
Program Manager
Executive Education
110 Pfahl Hall
280 W. Woodruff Ave.
Columbus, OH 43210
(614)292-0917
davis.46@osu.edu Lisa Faiello
Program Coordinator
Initiative for Managing Services
306 Fisher Hall
2100 Neil Avenue
Columbus, Ohio 43210
(614) 292-9681
faiello.1@osu.edu
Refund Policy
No refunds will be available, but the registration is transferable.