Events and Programs

IMS-sponsored programs are offered in a number of different formats to provide the most value to our members.

Throughout the year, we offer a variety of events and programs that are targeted at different audiences within our Member Company organizations, as well as to the general business community. 

Executive Discussion Groups

As a result of our diverse faculty here at Fisher and membership among leading companies in their respective industry segments, IMS has access to thought-leaders in a wide variety of areas.  We draw upon these thought-leaders to deliver focused sessions that provide confidential access for “Member Company Only” sessions of current interest.

Discussion Groups (Members Only)

IMS is working with Member Companies to develop a series of roundtable meetings and workshops to facilitate discussions and networking between members. Because our membership is, by definition, non-competing, our members have the ability to share insights and concerns of organizations operating in the services sector. These topic-specific meetings will generally appeal to differing subsets of our Member Companies. Board members gain the value of experience and insights provided by peers facing the same challenges outside of their own industry.

IMS Seminars

IMS Seminars Series defines areas for hands-on training and education. Our  seminars can also be workshops that typically involve half-day sessions to teach the actual skill needed for day-to-day execution in the field. Students, often in teams, bring their individual challenges and data and leave with the ability to implement solutions in their organizations.

IMS Seminars and Workshops are open to Member Companies, as well as to the general business community.  topics include: calculating the cost of service recovery; exploring the value of a lifetime customer, developing service blueprinting, and quantifying marketing metrics.