Certificate in Managing Services
The need to address the leadership and management challenges faced by service businesses led The Initiative for Managing Services to partner with Fisher Executive Education to develop the Certificate in Managing Services: Services the Winning Differentiator is a program that focuses directly on the issues most relevant to organizations operating within today’s increasingly service-oriented global economy.
Program Learning Goals
This program is intended for anyone in organizations who want to develop a general manager’s perspective on the range of issues to be addressed by the successful service organization, and who want to acquire tools for improving the operations of the business that can be used immediately.
These sessions will:
Students will learn
Who Should Attend
Attendees for this program come with a range of preparation and skill sets. The program is structured to afford each participant the opportunity to engage in “deeper-dive” areas of interest to the individual. The program addresses services management issues at a general manager level.
Program Agenda and Content
The program is delivered in a series of nine modules in Pfahl Hall at The Ohio State University campus in Columbus, Ohio. Participants will attend the program for one day approximately every three weeks. This format allows for assignments between sessions, collaboration with other classmates, interaction with faculty, and investigation of applications within the host companies.
Each module will combine classroom lecture and discussion, analysis of cases from well-regarded sources such as the Harvard Business School and MIT Sloan School of Management, as well as outside assignments. Faculty will provide pre-reading assignments prior to each class. Following the first class session, cases will be assigned for the subsequent tandem of classes.
The final project is an integral part of the program and is intended to provide an opportunity to apply content from the series of instructional modules to a real life challenge or opportunity being experienced by the host company and one in which the student plays an active role in implementation. Regardless of scope of the project, it is essential that the student be intimately involved, not just acting as an observer/consultant to another part of the host company. Details of the final project and expectations for deliverables will be covered in the first session of the program.
Registration and Investment
The Certificate in Managing Services: Services the Winning Differentiator is being offered at $3,975 per student for Member Companies and $4,975 for non-members. To register, or to receive additional information, please contact Michael Smith, Director of The Initiative for Managing Services at 614-2 47-8375.