'Mapping the IT Value Stream' workshop - Oct. 18, 2013
Featuring Peg Pennington, Executive Director, Center for Operational Excellence
In this hands-on, group-based workshop, participants learned how to map the “current state” of an IT value stream through a real-world case extremely common in information technology: Data report creation and delivery. Many IT professionals are skeptical of mapping processes because of the creative nature of IT development, but mapping our standard approach to work at a high level with all stakeholders is the first step in identifying process waste and setting on the right track for true transformational change.
ITLN Forum - Aug. 9, 2013
Featuring Krish Krishnakanthan, McKinsey & Co.
Each company’s lean transformation is different - but learning from others who have traveled that road can bring valuable and useful insights. Join the Center for Operational Excellence’s IT Leadership Network forum Aug. 9 for an in-the-trenches look at how companies are leveraging lean for lasting impact from one of the leading consultants in the field: McKinsey & Co.
ITLN’s featured speaker is Krish Krishnakanthan (pictured, left), a partner in McKinsey’s Business Technology Office. He has worked with financial institutions and technology companies on a range of operations and IT topics and leads the Lean IT and Application Development and Maintenance service lines for McKinsey in North America. He has two decades of experience in IT and operations.
In this forum, Krishnakanthan will offer McKinsey’s perspective on lean IT, recruit attendees for an interactive exercise, and share case studies on two specific companies that have undergone successful transformations. More than a simple overview of tools, this forum will dive deep into how they’re used in high-technology organizations and traditional IT settings.
ITLN Forum - May 17, 2013
In the past year, COE’s IT Leadership Network forums have explored lean thinking, Agile methods, culture change, risk management, and the focus shift to people. We’ve offered the tools driving the transformation and the tactics for implementing change. But what happens once you’ve launched a successful implementation? How do you ensure it will stick beyond your involvement for many years to come?
This panel discussion focused on sustaining the change, with leaders who have done just that. They offered insights on successes, setbacks and lessons learned in the process.
ITLN Forum - Nov. 16, 2012
Featured speaker: Jeff Bender, VP, IT risk and compliance, Capital One
COE member Capital One in recent years has grown into one of the largest financial services businesses in the nation, bolstered by banking acquisitions and a booming credit card business. With that expanding scope comes an even greater need for a keen eye on information technology risk and compliance.
Bender gave an inside look at how its IT department has developed a culture of risk management founded in lean and business process management principles amid an aggressive expansion in recent years.
Bender, with Capital One since 1998, previously worked for accounting giant Pricewaterhouse Coopers. A frequent speaker at technology and internal audit organizations, he has a bachelor’s in business administration in management information systems from the University of Notre Dame along with CISSP, CISM and CISA certifications.
At Capital One's request, this forum is not available for viewing
ITLN Forum - Sept. 21, 2012
ITLN Forum - June 8, 2012
Lean management in Hewlett-Packard’s delivery system
Is lean management timeless? Observations from the agile field
ITLN Forum - April 3, 2012
Featured speaker: Mike Orzen, co-author, Lean IT
They might be blips on a screen or glitches in a system, but waste and inefficiency can run rampant in information technology as much as a shop floor. But in a realm of largely invisible processes, where does lean thinking find its place?
The Center for Operational Excellence and member Nationwide Insurance partnered to bring to the company's downtown Columbus headquarters Mike Orzen (pictured left), a lean IT guru with more than 25 years experience coaching and consulting. Co-author of the book Lean IT, Orzen outlined the value lean can bring to IT with a wide-ranging presentation packed with case studies and deployment strategies.