Center for Operational Excellence - IT Leadership Network

The Center for Operational Excellence's IT Leadership Network is an organization that brings together technology leaders to collaborate and learn from shared experiences in transferring their IT groups to a culture of operational excellence.

June 3 - I.T. Leadership Network forum: Spotlight on MassMutual

9:30 a.m. - noon | Fawcett Center, 2400 Olentangy River Road, Columbus, OH

COE’s IT Leadership Network in recent years has brought stories of transformational change from companies including Bose, Nordstrom, Nationwide, Capital One, and more. The latest event in our ongoing series highlighting process excellence in I.T. brings to Ohio State University a major U.S. financial services firm – and the executive who leads and supports its continuous improvement practice ...

COE on Friday, June 3, welcomes Dalton Li, a vice president at Springfield, Mass.-based MassMutual Financial Group, a $29 billion-a-year life insurer with 11,000 employees. At MassMutual, Li supports strategy, deployment and executive coaching for its enterprise-wide lean management implementation. In this session, he’ll chart MassMutual’s lean journey with a special focus on its I.T. capability, highlighting the company's approach to tools and principles, coaching, and sustaining gains.

Li began his career as a nuclear submarine officer based in Annapolis and later served as an assistant professor for the U.S. Navy before working at consultancy McKinsey & Co. for six years. He joined MassMutual in his current role in 2012.


  • 9:30 - 10:30 a.m. - Check-in / Networking breakfast
  • 10:30-11:30 a.m.: MassMutual presentation
  • 11:30 a.m. - noon: Audience Q&A 

(Open to COE members and guests)

A look back: Inside AEP's lean IT transformation

American Electric Power hosted COE's IT Leadership Network group  for a broad-based look at how it has been deploying lean throughout the IT organization over the past year-plus. Speakers included Alberto Ruocco, VP and CIO; Venkat Miriyala, lean transformation lead, operations and process transformation; and Mike Rozsa, managing director of IT business applications.

Click here for a look at our past programming.