Frequently Asked Questions

To attend the summit, am I required to pay the member or non-member rate?

While the Leading Through Excellence summit is open to anyone interested in attending, the lower registration fee is open only to employees of COE member companies and Ohio State University. If your company is interested in becoming a member of COE, please contact Robin Rasor Thompson at rasor-thompson.1@osu.edu.

I've never had to pay to attend a COE event before. Why does the summit require a registration fee?

The Leading Through Excellence is an event of unusual scope for COE, a national conference spanning three days and featuring an outstanding lineup of Fisher College of Business professors, outside process improvement experts and a renowned author as a featured keynote speaker. The registration fee covers a portion of the cost to support the event, while the continued support of our member companies allows our not-for-profit center to keep that fee affordable for all attendees. We're committed to making the Leading Through Excellence summit the only COE event each year that requires a per-person registration fee.

I registered for the summit but didn't select a Wednesday, April 10 plant tour. Now I'd like to attend one. What do I do?

E-mail Matt Burns at burns.701@osu.edu with your choice of tour. Requests will be accommodated based on remaining spaces available for each tour, which comes with an additional cost of $25.

I'm from out of town. Where should I stay?

Click here to download a list of nearby hotels. Take note of the discounted rate available at the Blackwell Inn, site of the Leading Through Excellence summit.

How do I know if this summit is the right event for me?

The programming for Leading Through Excellence is especially recommended for middle managers in organizations in the pursuit of operational excellence through lean, Six Sigma or other initiatives. Think of the event as a MBA-esque experience, featuring case studies, simulations and workshops, often led by Fisher College of Business faculty. But the summit truly is open to any attendees, regardless of rank, interested in developing and deepening their problem-solving and leadership skills.

I'm an employee of Ohio State or Wexner Medical Center and would like to pay via eRequest. What do I do?

Summit registration can be accomplished by paying via credit card or OSU eRequest. To pay via eRequest, complete the registration process and select that option as your payment choice, which will provide you with the necessary chartfield numbers and other information to begin the process. If you have any questions, please contact Jackie McClure at mcclure.92@osu.edu.

I registered to attend but can't make it. Can I get a refund?

Full refunds are available for cancellations made through March 26. Starting on March 27, refunds cannot be processed for cancellations.

I registered but would like to transfer my spot to a co-worker. Is that possible?

Absolutely. Transfers are accepted at any time before the summit. Please contact Matt Burns at burns.701@osu.edu to begin the process.