Frequently Asked Questions

The following information reflects programming for COE's 2013 summit. Details for the 2014 summit are set to be announced later this year.

Can I pay for more than one person from my company at once?

Yes. Near the end of the registration process for your first attendee, you will have the option to add additional registrants. Click that button and you will begin the process for your next attendee. You will have the option to finish registering your group and proceed to payment when finished. 

IMPORTANT: Each attendee will be asked to:

Do I get a discount by registering a multiple people from my organization?

The principal way in which Leading Through Excellence will be discounted during the registration process is through early bird rates - 15% off through Dec. 31, 2014; 10% off Jan. 1 through Feb. 15, 2016. Groups of five or more receive an additional 5% discount in addition to existing specials. Please note you are eligible for a volume discount only if your group is registered simultaneously and a single payment is submitted.

To attend the summit, am I required to pay the member or non-member rate?

While the Leading Through Excellence summit is open to anyone interested in attending, the lower registration fee is open only to employees of COE member companies. If your company is interested in becoming a member of COE, please contact Robin Rasor Thompson at

I've never had to pay to attend a COE event before. Why does the summit require a registration fee?

The Leading Through Excellence is an event of unusual scope for COE, a national conference spanning three days and featuring an outstanding lineup of Fisher College of Business professors, outside process improvement experts and a renowned author as a featured keynote speaker. The registration fee covers a portion of the cost to support the event, while the continued support of our member companies allows our not-for-profit center to keep that fee affordable for all attendees. We're committed to making the Leading Through Excellence summit the only COE event each year that requires a per-person registration fee.

How do I know if this summit is the right event for me?

The programming for Leading Through Excellence is especially recommended for middle managers in organizations in the pursuit of operational excellence through lean, Six Sigma or other initiatives. Think of the event as a MBA-esque experience, featuring case studies, simulations and workshops, often led by Fisher College of Business faculty. But the summit truly is open to any attendees, regardless of rank, interested in developing and deepening their problem-solving and leadership skills.

I'm an employee of Ohio State or Wexner Medical Center and would like to pay via eRequest. What do I do?

Summit registration can be accomplished by paying via credit card or OSU eRequest. To pay via eRequest, complete the registration process and select that option as your payment choice, which will provide you with the necessary chartfield numbers and other information to begin the process. If you have any questions, please contact Jackie McClure at

I registered to attend but can't make it. Can I get a refund?

Full refunds, minus a 10% administrative fee, are available for cancellations made through March 14. Starting on March 15, cancellations are refunded at 50% of the fee. After March 29, refunds cannot be processed for cancellations. 

I registered but would like to transfer my spot to a co-worker. Is that possible?

Absolutely. Transfers are accepted at any time before the summit. Please contact Matt Burns at to begin the process.