COE Staff


Peter T. Ward, Co-Director

With his background in lean management, continuous improvement, Six Sigma and operations strategy, Peter leads the COE team in developing and implementing cutting edge programs to meet our member's current business needs while maintaining strong relationships with our board and member companies. He provides direction in identifying and soliciting future member companies.

Contact Peter at or 614-292-5294


John F. Dix, Co-Director

John is the founder and president of Business Development Index Limited, Inc. and an accomplished, results oriented executive with over forty years of leadership positions in industry. He is responsible for community outreach, feedback sessions with our member companies and relationship management.

Contact John at or 614-457-6543


Peg Pennington, Executive Director

Peg joined the center in 2000 from Emerson Electric. In her role as executive director, she focuses on strategic issues related to the continued progress of the COE and works closely with our member companies to ensure their needs and concerns are met. In addition, she manages the lean and innovation forums, Honda Lean Supplier Award and serves on the Efficient Effective Compassionate Care (EECC) committee at OSU Medical Center. She is actively involved with relationship management and Six Sigma projects.

Contact Peg at or 614-292-3081


Robin Rasor Thompson, Administrative Director

Robin joined the COE from OSU Medical Center's communication and marketing department. She is responsible for enhancing the COE's marketing strategy and tactics, event management, general administration, member relations and communications.

Contact Robin at or 614-688-4327


Andrea Prud'homme, COE Associate Director

Andrea joins the COE from Michigan State University, with research expertise in operations and supply chain management, logistics and international supply chain management. She brings more than 15 years of corporate experience in worldwide supply chain management. Andrea is responsible for the marketing and growth of the LEAN network, relationship management and COE program development.

Contact Andrea at or 614-292-3173


Tom Goldsby, COE Associate Director

Tom supports COE events and initiatives and works specifically with members with operations in the logistics sector, providing a wealth of research-based expertise in an industry that spans a broad swath of membership.

Contact Tom at or 614-247-4261


Steve Lundregan, COE Associate Director

Steve retired after more than three decades in the insurance industry and now teaches operations management, service operations and innovation at Fisher. At COE, he drives strategy development and deployment internally and with member companies.

Contact Steve at or 614-242-5289


R. Gary Butler, Executive-In-Residence

Gary joined the Department of Management Sciences and Master of Business Operational Excellence (MBOE) program as an executive-in-residence. He spent 34 years with the Eastman Kodak Company where his career encompassed tenures in Asia, Europe and North and South America. His extensive background with lean manufacturing provides him the ability to mentor others in business system changes that are reshaping manufacturing and service organizations today. He developed his leadership teams through Foundational, Just-In-Time, and Jidoka methods.

Contact Gary at or 614-247-1729


Charlotte Collister, COE Outreach

Charlotte worked in various management positions in the telecommunications industry before moving to full-time consulting. She specializes today in marketing, sales, business development, new product development and process improvement. She is responsible for community outreach and member relations.

Contact Charlotte at or 614-481-0229


Mrinalini Gadkari, Senior Lecturer

Mrinalini supports COE events and initiatives and serves, with Gary Butler, as a link to our MBOE program. She also co-writes the operational excellence blog Think OpEx with Matt Burns. 

Contact Mrinalini at or 614-292-3166


Jackie McClure, Administrative Associate

Jackie has been with the COE since 2000 and provides administrative support for all of the staff and member companies. In addition she oversees all budget and expense tracking, professional development meeting logistics and registration, Web site support, member database management and coordinating the annual administrative professionals seminar.

Contact Jackie at or 614-292-3199


Matt Burns, Program Manager

Matt develops and executes COE’s communications strategy, which includes its website, e-mail campaigns and printed materials. He also writes and edits the operational excellence blog Think OpEx with Mrinalini Gadkari.

Contact Matt at or 614-292-4268



Center for Operational Excellence

The Fisher College of Business
The Ohio State University
660 Fisher Hall 2100 Neil Avenue
Columbus, Ohio 43210

Tel. 614-292-3199
Fax 614-292-1272