Fisher College of Business logo

Center for Operational Excellence (COE)

The Fisher College of Business Center for Operational Excellence connects business leaders and educators driven to achieve competitive advantage through excellent processes across the enterprise. Learn more here...

Coming Soon: COE Forum with author Karen Martin - Aug. 15

Exclusive to COE members only

Renowned speaker and author Karen Martin comes to Fisher to share insights from her latest book, Value Stream Mapping. Martin, an expert in developing "the outstanding organization," makes a case for why value-stream mapping isn't just a front-line tool; rather, it's a catalyst for changing leadership behavior to support and sustain a lean culture. 

Decision making takes center stage at COE's 2nd-annual summit

chip heath

We live and work in a world of decisions, from the small ones that spark almost imperceptible changes in our daily lives, to the massive ones that can lead to breakthroughs – or catastrophes.

But if practice makes perfect, why can even the most experienced leaders make bad decisions – and what can we do to change it?

Read more ...

In Pictures: COE's Leading Through Excellence summit, April 9-11

The Center for Operational Excellence's Leading Through Excellence summit, April 9-11, brought together more than 250 process improvement leaders, Fisher College of Business faculty members, and industry experts for a three-day deep dive into problem solving and leadership development.