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Center for Operational Excellence (COE)

The Fisher College of Business Center for Operational Excellence connects business leaders and educators driven to achieve competitive advantage through excellent processes across the enterprise. Learn more here...

Coming Soon: Quarterly Professional Development Seminar - Sept. 26

Steering an organization toward operational excellence comes with internal and external headwinds, and September's quarterly COE seminar is tackling two critical ones with the help of its featured presenters.

On the morning of Friday, Sept. 26, COE welcomes Rubik Babakanian (pictured, left), SVP and Chief Procurement Officer of hard drive manufacturer Western Digital Corp. The company in 2011 suffered severe supply chain disruptions and temporary shutdowns following the devastating Japanese tsunami and Thai floods that ultimately forced it to examine its risk mitigation and management practices with renewed vigor.

In the afternoon, COE welcomes Walt Miller (pictured, right), director of operational excellence for the Columbus (Ind.) Mid-Range Engine Plant for Cummins Inc. Miller, a manufacturing industry veteran and the co-author of lean leadership guide People, will share his approach to not only coaching and developing lean leaders of the future, but in transforming longtime leaders deeply ingrained in a "command and control" culture.

To learn more about the seminar and register, click here!

Study: R&D directors, project leaders need to view innovation through new lens

A new study from a Fisher College of Business professor suggests research and development teams could use some more outside-the-box thinking in how they structure and manage their own innovation projects.

Forthcoming in the Production and Operations Management journal is “The Role of Project and Organization Context in Managing High-Tech R& D Projects.” This study, which employs both qualitative case data and survey data from more than 100 R&D projects at nearly three-dozen high-tech organizations, is authored by Aravind Chandrasekaran, an assistant professor of management sciences at Fisher.

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In Pictures: COE's Leading Through Excellence summit, April 9-11

The Center for Operational Excellence's Leading Through Excellence summit, April 9-11, brought together more than 250 process improvement leaders, Fisher College of Business faculty members, and industry experts for a three-day deep dive into problem solving and leadership development.