Center for Operational Excellence (COE)

The Fisher College of Business Center for Operational Excellence connects business leaders and educators driven to achieve competitive advantage through excellent processes across the enterprise. Learn more here...

Next Up: I.T. Leadership Network - Spotlight on MassMutual - June 3

COE’s IT Leadership Network in recent years has brought stories of transformational change from companies including Bose, Nordstrom, Nationwide, Capital One, and more. The latest event in our ongoing series highlighting process excellence in I.T. brings to Ohio State University a major U.S. financial services firm – and the executive who leads and supports its continuous improvement practice ...

COE on Friday, June 3, welcomes Dalton Li, a vice president at Springfield, Mass.-based MassMutual Financial Group, a $29 billion-a-year life insurer with 11,000 employees. At MassMutual, Li supports strategy, deployment and executive coaching for its enterprise-wide lean management implementation. In this session, he’ll chart MassMutual’s lean journey with a special focus on its I.T. capability, highlighting the company's approach to tools and principles, coaching, and sustaining gains.

Click here for more details on the event and to register ...

A Look Back: COE's April 2016 Leading Through Excellence summit

More than 350 process excellence professionals came to Columbus in April 2016 for COE's Leading Through Excellence summit, a deep dive into leadership and problem-solving skills. Check out this photo essay for a quick look at the action across 20 breakout sessions, 11 workshops and tours and four dynamic keynotes - or view all photos below ...

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