Center for Operational Excellence (COE)
The Center for Operational Excellence connects business leaders and educators driven to achieve competitive advantage through excellent processes across the enterprise.
Fisher students find path to speedier outpatient wait time in year-long project
A group of undergraduate Fisher College of Business students has undertaken the most ambitious project yet for the college’s Buckeye Operations Management Society – and one not far from home.
Students recently presented results of a year-long project within the gastrointestinal oncology unit of the James Cancer Hospital and Solove Research Institute at Ohio State University’s Wexner Medical Center. The goal was to make improvements in an area that has long dogged health care as a customer service concern: Patient wait time.
Students not only targeted a decrease in total wait time but an increase in time spent with health-care providers. To accomplish this, they spent months gathering data at the James, feeding this information into simulations of the process.
Companies seen as 'engine of social change' at COE's April summit
Weeks before the Center for Operational Excellence hosted its first-ever Leading Through Excellence summit, keynote speaker and The Power of Habit author Charles Duhigg (pictured, left) offered a remarkable insight on the recipe for success in the business world during an interview.
“You have to be smart and lucky to hit it out of the park,” he said, referring to the meteoric rise of Alcoa under CEO Paul O’Neill.
His words carried a special resonance as COE hosted the summit earlier this month, bringing together more than 200 industry professionals committed to solving the challenges they face and becoming better leaders. Read the full story...
In Pictures: COE's Leading Through Excellence summit
The Center for Operational Excellence's first-ever Leading Through Excellence summit brought together more than 200 business professionals committed to sharpening their skills as leaders and problem solvers. Click on the slide show below for a look...
From Think OpEx: What you see is what you get
Walk into most any company, and the only signage you’ll see is the name of a department and the names of the people who work there. At the Master of Business Operational Excellence program, we teach our students that visuals can be used for much more.
Think Op-Ex is a blog for those who strive for operational excellence... the journey companies take to boost efficiency, cut waste and drive profitability.