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Insights and Research
- "Information Technology and the Performance of the Customer Service Process: A Resource-based Analysis," (with G. Ray and J. Barney), MIS Quarterly, Vol. 29, No. 4, pp. 625-652, December 2005
Available online: http://fisher.osu.edu/~muhanna_1/pdf/IT&BusinessProcessPerf-MISQ05.pdf
"Competing with IT: The Role of Shared IT-Business Understanding," (with G. Ray and J. Barney), Communications of the ACM, Vol. 50, No. 12, December 2007
Available online: http://fisher.osu.edu/~muhanna_1/pdf/Competing_with_IT-CACM07.pdf
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