Tags: Diplomacy
![Business-people working with face masks in office](https://s3.us-east-2.amazonaws.com/files.fisher.osu.edu/leadreadtoday/public/styles/blog_featured_image/public/2020-12/businesspeople-working-with-face-masks-in-the-office-during-covid19-picture-id1220174829.jpg?VersionId=C.Xj9mhZq7MRwhwAMMSltA3ZoCjL.XqG&h=d2c041b7&itok=j04sYp79)
When we look back to last January, I’m sure a lot of us expected 2020 and the beginning of a new decade to be a lot less volatile. A coronavirus pandemic, the public killings of George Floyd, Breonna Taylor and Ahmaud Arbery, another hyper-polarized election cycle and the fall resurgence of COVID-19 have all led to a tumultuous year for individuals, teams and organizations.
![People navigating a pandemic world](https://s3.us-east-2.amazonaws.com/files.fisher.osu.edu/leadreadtoday/public/styles/blog_featured_image/public/featured/online-news-virus-vector-id1206354421.jpg?VersionId=0Ia4omvnFVkFGHkv1cZqeOwqP2WnFdgR&h=88fe5c23&itok=B_MMvU3T)
A look at how inappropriate leadership decisions made this epidemic worse.
![Butler carrying platter that has a tiny man in a suit looking through a telescope on it](https://s3.us-east-2.amazonaws.com/files.fisher.osu.edu/leadreadtoday/public/styles/blog_featured_image/public/featured/preview-lightbox-vision-and-research-concept-picture-id1138024178.jpg?VersionId=tzm6xOWbJ9LpgRnOB10e_R0XWChCXpv1&h=657bedfd&itok=f9QoINWT)
Leadership isn't about ruling over people; it's about serving others.
![A circle of paper people joining hands](https://s3.us-east-2.amazonaws.com/files.fisher.osu.edu/leadreadtoday/public/styles/blog_featured_image/public/featured/iStock-922107232.jpg?VersionId=_Jd7z_CiBV84KyxShQE9xSfAJAru.bXo&h=605f19fe&itok=UaIoeB1w)
How do you make employees share in your organization's identity? How do you make "them" feel like "us"?