What happens when leaders make mistakes?
An opinion on the recent CVS scandal.
It was 1 p.m. on the Friday before Labor Day. The weather was perfect and everyone was anxiously waiting to receive an email from our boss that offered gratitude toward everyone for our contributions. Typically, it authorized everyone to leave early in order to enjoy a long weekend with our families. This annual email usually arrived at noon — which made the anticipation even worse. The minutes ticked by slowly, and by 2 p.m., we had given up hope. It wasn’t coming. Our team was not happy.
Global trust is on the decline. What does this mean for leaders?