Author: Richard Jolly

What do great organizations look like today? Do they have the best strategy? Are they the most efficient? Whilst both of these factors are essential, strategy (what we do) has become almost irrelevant and operational excellence (how we do things) is not easy to achieve.Let’s take strategy first. Henry Mintzberg wrote a provocative and influential book, ‘The Rise and Fall of Strategic Planning’. Internal strategy departments are increasingly being disbanded, given the tension around who in an organization should be setting the strategy.