Author: Jamie Parker

“If you had a magic wand, what is the first thing that you would fix in an organization you’re coaching?” Chris Burnham asked me this question when I recorded a guest spot on his Lean Leadership podcast. My answer was simple: If I could wave a magic wand, I would instantly develop the capabilities and the habits of all the leaders in the plant to Leverage the Positive by giving effective reinforcing feedback – or effective recognition feedback. What is Reinforcing Feedback? Reinforcing feedback is recognizing helpful behaviors that you want to see continued or to see more of.