Author: Carrie Barclay

The past two years have presented a fair amount of uncertainty about what the future holds. As a leader in a company that embraces evolution and change as part of our DNA, we’ve been on a journey to redefine our company going forward. What we’re doing in terms of our company’s structure and culture, to create a culture of servant leadership, can be applied to any industry. Our industry – retail – was deeply impacted by the pandemic. Every retail organization was forced to make rapid adjustments and broad shifts in operations just to survive – and many did not.