When our Master of Business Operational Excellence health-care students spent some with Kathryn Correia, chief of Minnesota’s HealthEast Care System, she brought up a great point about the things that slow us down. Most of the interruptions that impede the flow of care, she said, aren’t surprises. If a machine breaks down, we know that | Read more…



Last week, we hosted our industry and health-care MBOE cohorts on campus, bringing together dozens of professionals in a range of different fields. The principles and leadership skills we teach in each program carry many similarities, but there remain some key differences between health care and the rest of the pack. Shingo prize-winning author Jean | Read more…



Our car was vandalized. We don’t know when it happened but we found it a couple of days ago. It was a shocking sight. The glass on the driver’s side of the window was broken and the shards were all over the seat and below. The center part of the dashboard was ripped apart and | Read more…



Most of our MBOE students have now finished creating the value-stream maps that they can work with for their capstone projects, the culmination of our year-long program. The flow of information, one of the key components within a value stream, many times gets neglected. It is very important to indicate the flow on the map | Read more…



Value stream mapping has been widely used in the manufacturing industry to understand flow. Our MBOE students learned how value stream mapping can be effectively used in a pharmacy setting using a case based on Giant Eagle’s pharmacy, authored by Gary Butler, pictured. One of the many things that the case addresses is the question | Read more…



With the theory of value stream mapping internalized, our MBOE program’s health-care cohort traveled to Ohio State’s Wexner Medical Center while the industry cohort headed to Center for Operational Excellence member Tosoh USA Inc.  A key step before launching a value stream mapping exercise is to go to the gemba. You can’t really map a | Read more…



A friend of mine who’s a cardiothoracic surgeon at a renowned hospital in India emailed me with a problem. Here’s what he wrote: “The people at my hospital are motivated, hardworking and some are brilliant, too. But the processes are abysmal. It takes three days to discharge a patient after I actually decide to; an | Read more…



It’s a busy time for gemba walks, folks. Fisher’s Master of Business Operational Excellence cohort recently spent time visiting Center for Operational Excellence members Nationwide Insurance and Cardinal Health. Meanwhile, MBOE’s health-care cohort met out in Seattle, visiting Seattle Children’s and Seattle GroupHealth, learning what role leaders take on in a lean environment.  David Mann, | Read more…


The 411 on 5S

April 24, 2012 - | | Comment


and execution: Select a team: Selecting the right team members makes a huge difference when planning a 5S event. If the frontline staff works in shifts, ensure you have representation from each shift. You can communicate the changes via email or in person but it doesn’t have the same impact. A staff member coming in | Read more…



It’s impossible to sum up all the great content we covered with our Master of Business Operational Excellence and MBOE Healthcare students on campus last week, so let’s settle on some worthwhile tidbits that could help you in your organization: Share with the rest of the class. Drew Locher, Shingo Prize winning author, challenged the | Read more…