The two featured speakers at the Center for Operational Excellence’s upcoming quarterly seminar might be from two wildly different industries, but they’re both bringing stories that illustrate a stark truth about the world today: The rules of the game are changing, and standing still isn’t an option. COE on Friday, Feb. 13, is hosting from | Read more…



Connecting far-flung employees – across an office or across the globe – is becoming an increasingly common challenge for companies of any size. A number of organizations have turned to technological solutions for town halls, top leadership updates and team meetings – but how can they ensure communication leads to results and isn’t lost along | Read more…



For two methodologies that can drive efficiency and change inside an organization’s information technology ecosystem, Lean and Agile seem to raise a lot of questions as well. Is it an either-or proposition? (No.) Are they one and the same? (No.) Is there a way to leverage both to improve IT effectiveness? (Absolutely.) The Center for | Read more…



The stream of shapeless information dubbed “big data” in recent years has swelled to a full-blown waterfall– and for any company looking to maintain competitive edge, it’s drink or drown. The Center for Operational Excellence at its April Leading Through Excellence summit tackled the issue of big data and analytics through the lens of operations | Read more…



Big data. It’s the sea of information inside and outside your organization that’s so vast, and often so unstructured, it’s spawning a multibillion-dollar industry among those with the tools and skills to analyze it. It also has reaped huge benefits for a number of big-name companies, including Target and Amazon.com, among many, many others. These | Read more…



McKinsey & Co. Partner Krish Krishnakanthan shared a number of sharp insights about the application of lean principles to the world of information technology, but what seemed to resonate the most were his thoughts on how we view two very important features of any organization: Meetings and managers. Meetings, Krishnakanthan (pictured) told a crowd of | Read more…



For Fisher’s Master of Business Operational Excellence cohort this year, paper is so 2011. MBOE took the leap to become a paper-free program this year with each student of the 2012-13 cohort receiving an iPad. Students can now access all materials on the iPad using iTunes University, type in notes, and then access them anytime | Read more…



This edition of Think OpEx features a guest blogger: Tom Paider, an AVP and build capacity leader at COE member Nationwide Insurance. Paider, also a graduate of Fisher’s MBOE program, will give an inside look at the lean transformation that took place in Nationwide’s IT division. You’ve probably heard talk about the need for management | Read more…



Matt Burns The Center for Operational Excellence earlier this week hosted a kickoff event for the IT Leadership Network, a new subgroup of COE you’ll be hearing more a lot more about in the future. While turnout – for an offsite event at Nationwide Insurance – was great at nearly 200 people, I was equally | Read more…