Even as an icon in leadership circles who’s built a thriving, multibillion-dollar retail business, L Brands Founder, Chairman and CEO Les Wexner stays true to his roots – and is quick to acknowledge them.
“But for The Ohio State University, I wouldn’t have been able to go to college and get the basic education that helped me so significantly in my career,” he said, opening his featured keynote at the Center for Operational Excellence’s September seminar. “Every time I come back on campus, I smile to myself.”
Wexner came back on campus to headline a leadership seminar that attracted nearly 300 attendees, making it the largest in COE’s nearly 25-year history. Here’s a look back at some of his best insights over a wide-ranging discussion that covered his personal philosophy on leadership – what he called “a lifetime executive education program you have to master for yourself” – along with his outlook on the retail business and his verdict on crucial past decisions he’s made:
On the value of leadership education: “I firmly believe leadership is not just an important thing – it’s the most important thing, and it’s undervalued in high schools, colleges and universities. If there’s a single thread of teaching and learning that I try to influence at our university, and influence other educators to think about, it’s the importance of leadership as a subject.”
On what makes a great leader: “Leaders come in all shapes and sizes with virtually every characteristic and kind of personality, but they all have the ability to influence, and influence is the foundation of leadership – whether it’s by pushing from behind, coalescing the middle or being an insurgent, General Patton-type. I always default to the front; I like to churn things up and say, ‘We can take that hill, let’s charge.’”
On the virtue of adaptability: “Leaders that continue to grow are optimistic but they’re professionally curious about society and they think about adapting, trying new things, and understanding things they can’t so they can be continually relevant in their own lives. … In my thinking, the only way to test my adaptability is to do something different. It’s very important mid-career not only to have a good understand of yourself, but to think about how to exercise that curiosity muscle between your ears and be adaptive.”
On why brick-and-mortar retail is here to stay: “We’re pack animals. People like to be with people; that’s part of the human condition. It’s what they buy that changes, and one of the things that’s interesting to us is how the Internet has changed lifestyles, communication, and the consumer. … Still, we find that shopping has to be fun and interesting, and we’ve been experimenting with that for several years.”
On his game-changing decisions to spin off brands such as Abercrombie + Fitch, The Limited and Express: “I believe in life cycles. I look at those cycles and say, ‘OK, when’s the next wave coming, and is that a good or a bad thing for us? Those were very tough decisions I thought over for a long time. I gathered in my own mind the information and had to suck up some courage to do it. It turned out to be the right thing to do and it did take our business to a better place.”
On the inevitable challenge, and opportunity, of risk: “Leaders have to have a pretty good instrument on risk. We remember generals that won wars, not the ones that got killed doing foolish things. There’s that notion of knowing yourself, and leadership is about change, taking people to places that haven’t imagined. That means risk. … Leaders have a vision that’s a little different than the one that’s popular at the moment, and in that you have to assess failure. If I didn’t screw up some things, that means I didn’t push hard enough.”
On why aiming high matters: “I try to encourage our enterprise to really dream. If you don’t have a dream, you can’t have a dream come true. Still, you have to focus on ambition, in part, and separately think about the resources you need, and the risks. … The world’s changing while we’re here and it’s just going to get faster in the future. Are we stimulated by that? I am.”
On how he stays busy – and grounded: “What I worry about is running out of work – it would just be a terminal thing. I like the idea of work, and I have a substantive to-do list that’s more than I can finish. … I made a decision in my early 40s that I could make more money but I couldn’t make more time. Nobody can make more time. If I was effective and efficient, I could do more with the limited time I have.”
On why he enjoys leading: “People ask me when I’m going to retire, and I say, ‘When I’m unhappy.’ I like the people I work with, the challenges, the changes. Leaders have to be happy with themselves. If they’re not, they can’t lead themselves, let alone others.”
On the ultimate test of a leader: “The simplest measure of leadership is this: Did you actually take people to a better place? Are we better off today than we were yesterday, whether that’s in business, family or community? It’s not about how many people followed you blindly. Did you actually improve things in hindsight?”
Employees of COE member companies can revisit Wexner’s full keynote, along with the morning “Authentic Leadership” keynote by Fisher Prof. Tony Rucci, by logging into the members-only area on our website.
(Author’s Note: Quotes have been lightly edited and condensed)