Students in Fisher’s Master of Business Operational Excellence Healthcare cohort spent four days last week at the Thedacare Healthcare System in Appleton, Wis., as part of the year-long program. Senior lecturer Mrinalini Gadkari was on the scene for daily recaps.
Ever think about how much time you spend, and often waste, in meetings? Let’s do the math: Let’s assume you’re in one hour-long meeting in an eight-hour workday. Five meetings a week, 20 meetings a month, 240 meetings/hours a year. That’s the equivalent of 30 workdays.
I got to thinking of this as lean consultant Tracey Richardson discussed the importance of even a wasted second while teaching our MBOE students the A3 problem-solving method. When Richardson started working at Toyota Motor Corp., one of her trainers translated the cost of one second lost to the company. Saving one second per plant worker, she said, was the equivalent of adding eight more cars per shift! One second to Richardson meant job security.
“I started looking for seconds everywhere,” she said, urging students to look at their own processes. Seconds might not make sense but probably hours or days or weeks or months would. Any unit of time could be translated into a dollar amount or, in health care, someone’s life.
Back to that one-hour-meeting calculation: With that much time invested, you’re pulling away key people in meetings that go on for years without achieving much. How does that translate into dollars or productivity?
How about going to the gemba instead? How about huddling with your team for a few minutes in a day and tackling real problems?