Oct. 24 - Lean Six Sigma Solutions Breakfast
The Blackwelll | 7:30-9am

Featured speaker: Adam Ward
Innovation consultant, Simpler (an IBM Health company)
Author, Lean Design in Healthcare

adam ward ibmThe MoreSteam.com-sponsored Lean Six Sigma Solutions breakfast series continues October 24, featuring Adam Ward. In his presentation, Adam will discuss the topic of learning from others, sharing some of the insights from his book, Lean Design in Healthcare. Adam is an innovation leader with  over 25 years of strategy and product development experience. He began his career as a design engineer at Honda R&D before becoming the Lean Product Development Strategy Leader at GE Healthcare. Now at Simpler, an IBM Health Company, Adam coaches C-Suite healthcare teams worldwide on client delivery redesign with a focus on new product development, services enhancement and organizational transformation.

This event is open to COE members and the general public.


Nov. 7- Lean Leaders Benchmarking Session
Host: NetJets (Columbus, OH)

  • Time: 9:30am - 3pm
  • Member attendance limitation: Maximum one attendee per member company (additional names may be added to a waitlist)
  • Recommended attendee(s): Operational excellence leaders who work with internal and/or external VOC to drive process improvement initiatives.

As the worldwide leader in private jet travel, NetJets clears a high bar for customer service, with 6,000+ team members around the world supporting hundreds of flights every day. Part of that journey to create exceptional travel experiences involves translating the voice of the customer into actionable insights for improvement and innovation.

At the Ohio State Center for Operational Excellence’s Nov. 7 lean leaders benchmarking session, host organization NetJets will offer a look at how it’s collecting, analyzing, and operationalizing a voice of the customer that comes from the outside and inside, where a continuous improvement journey is ongoing. The session kicks off in the morning with presentations from Jeff Byron, NetJets’ director of Market Research, and consultants from the Strategic Initiatives team. The day continues with a facilitated discussion, lunch, and — in the afternoon — a tour of NetJets’ Flight Center. At the corporate HQ in Central Ohio, where NetJets employs about 1,300, the company coordinates a complex operation that fields flight requests, schedules aircraft departures, and monitors changing weather patterns.

As capacity is limited, attendance is limited to one leader per member company; you may provide an additional attendee name for waitlist purposes. We highlight recommend you contact your company's primary COE contact to determine if another representative from your organization is already in attendance.

Request a seat


Dec. 7 - Professional Development Meeting
At the Crossroads: The Future of Mobility
The Blackwell | 10:30am - 2:30pm

transportation technology

“Smart” cars. Ride-sharing. Driverless technology. The world of mobility is changing faster than ever, and the Central Ohio region is at the center of the revolution. At COE’s final event of the year, hear from a trio of leaders at the center of this rapid and drastic shift in mobility, which will have a transformational impact on our lives as consumers and workers. Featured speakers include:

  • 10:30 a.m.: Joanna Pinkerton, CEO, Central Ohio Transit Authority

joanna pinkerton cota Joanna Pinkerton is a well-regarded thought leader in the mobility industry. She is licensed professional engineer known for a consensus-building style of leadership. She has a demonstrated history of leading cross-functional teams and organizations through transformative concepts, including connecting public resources to serve industry needs.

Before joining COTA as President & CEO in April 2018, she previously served in executive leadership roles with several of the nation’s leading automotive and mobility institutions. Most recently at The Ohio State University, she served as Chief Operations Officer for Transportation Research Center Inc. – the nation’s largest independent, ground-based mobility proving ground and home to the U.S. Department of Transportation’s only NHTSA Vehicle Research Center.

1 p.m.:
Mark Patton, VP, Smart Columbus / Columbus Partnership
Brett Roubinek, President/CEO, Transportation Research Center

mark patton smart columbusMark Patton is a new vice president at the Partnership focusing on the Smart Cities initiative. Prior to joining the Partnership, Mark was the President of FactGem, a data analytics platform for customer intelligence. Mark is a native of the West Coast and moved to Ohio 5 years ago to help establish JobsOhio, where he was the Senior Managing Director, focused on several key industries including: information technology, consumer products, headquarters and logistics. Patton also managed JobsOhio’s outbound sales organization, for both domestic and international sectors and served on the Boards of Columbus 2020 and REDI Cincinnati. 

brett roubinek trcBrett Roubinek  Roubinek is a seasoned executive with a history of success in growing businesses, leading people, forging relationships and fostering innovation across the automotive ecosystem. A central Ohio native, Roubinek’s diverse experience—from performance driving for multiple OEMs to launching a start-up company—will help guide TRC’s growth and collaborations with Ohio State as well as local and federal government partners. Upon joining TRC in March 2016, Roubinek undertook daily operations, including facility expansion planning and execution. 

Registration for this members-only event to open in late October ...

Save the Date ...

  • Feb. 8, 2019: Professional Development Meeting
  • April 9-11: COE Summit 2019