Shannon Harris is an assistant professor of Operations Management. She came to Fisher in 2016 after earning a PhD in Business Analytics and Operations from the University of Pittsburgh. Shannon’s teaching experience includes courses in Statistics and Data Mining, and she has assisted with courses in Negotiations and Conflict Resolution.

Shannon is interested in research topics in data analytics with a focus on healthcare applications. Her current research analyzes the attendance behavior of patients to outpatient clinic appointments, and how that behavior affects a clinic’s scheduling practices. Her work has been published in the European Journal of Operational Research, Military Medicine, and the Journal of Multi-Criteria Decision Analysis.

Shannon has work experience in management consulting and cost analysis. She has served as a track chair for several INFORMS and CORS conference sessions, and has served on the board of the INFORMS Minority Issues Forum (MIF) and the PhD Project student planning committee.


PhD in Business Analytics and Operations, Katz Graduate School of Business, University of Pittsburgh

BS in Systems Engineering and Operations Research, George Mason University


1. Goffman, R., Harris, S. L., May, J. H (2017). “Modeling Patient No-show History and Predicting Future Outpatient Appointment Behavior.” Military Medicine, 182(5), 1708-1714.
2. Harris, S. L., May, J. H., Vargas, L. G. (2016). “Predictive analytics model for healthcare planning and scheduling.” European Journal of Operational Research, 253(1), 121-131.
3. Lin, C.S., and Harris, S.L. (2013) “A Unified Framework for the Prioritization of Organ Transplant Patients: Analytic Hierarchy Process, Sensitivity and Multifactor Robustness Study.” Journal of Multi‐Criteria Decision Analysis, 20(3-4), 157-172.


  • MBA 6273 - Data Analysis for Managers

    Introduction to data analysis and statistics for business. Emphasis on achieving an application-oriented understanding of statistical inference and regression analysis and their use in decision making. Prereq: Enrollment in MBA or WPMBA program, or permission of instructor. Not open to students with credit for 6271 or 870.

  • BUSMGT 7235 - Healthcare Transformation: Front Line Strategies and Stories

    Course will cover the forces facing healthcare today & the challenges that must be embraced to continuously improve patient-centric care. The elective will involve not only updates on the national front but also introduce key healthcare executives and clinicians who are currently transforming healthcare relative to payment reform, physician engagement, and performance management and episodic care. Prereq: Enrollment in MBA or WPMBA program.

  • BUSMGT 7205 - Healthcare and Service Analytics

    This course develops the quantitative thinking and skills needed to identify opportunities, develop models, and interpret results related to operational decision-making in service industries. Students will gain a practical understanding of the essential statistics needed for data analytics while working on a group project. Material will be presented in a hands-on manner using computer-based tools. Prereq: MBA 6273, or permission of instructor.