The E-Merging Report

from the Office of Information Technology Services

Fisher College of Business

Talisma CRM Launch


After more than two years of effort, ITS is pleased to announce the launch of Talisma CRM. Previously, Fisher managed constituency database information in a decentralized manner, resulting in fragmented data and processes. Talisma CRM will replace multiple database and communication systems, which will generate significant cost savings for the college.

Departments using decentralized systems also made it difficult to determine where the most current data for a specific Fisher constituent resided. Talisma CRM will serve as a consolidated system, providing consistency in data and communications. A student's entire lifecycle from a high school prospect to an alumnus can take place in one system and a complete history can be recorded. Talisma CRM will also provide added functionality that departments across the college will be able to leverage. Email marketing and campaigns, event registration and prospect management can all be accomplished using Talisma CRM.

Initially, Talisma CRM was deployed to two "early adopting" departments at Fisher: Undergraduate Programs and Advising Office and the Office of Executive Education. This provided an opportunity for ITS to become familiar with the system and begin supporting a smaller number of users. Since the initial launch, ITS has been meeting with additional departments that have systems which may be replaced by Talisma CRM and to determine how they can benefit from using the new system. The deployment to the entire college is scheduled to be completed in 2012.

If you have questions regarding the new Talisma CRM implementation, please contact Joddi Giacobbi.


Fisher Wireless Upgrades

OSU Mobile

Fisher ITS is working with the university Office of the CIO to upgrade Fisher’s wireless infrastructure.  The new service will consolidate Fisher wireless with OSU wireless, providing a simpler connection process for everyone.  In addition, the free AT&T public network offered throughout the university will now be available at Fisher for all visitors and guests.  This Wi-Fi service does not require users to log in.

This project will result in a complete upgrade of wireless service in our buildings, which started this fall quarter in Mason Hall.  The remaining Fisher buildings are scheduled to be completed in January.  The current Fisher wireless network will remain fully operational throughout the entire complex until March.  Upon completion, OSU wireless will be the primary connection standard.  We will communicate status updates as we move forward. 

Please contact the ITS Helpdesk if you have any questions.

Identity Management Udpate (IdM)

The self-service site at is the new online location for maintaining your digital identity at Ohio State. With the release of Identity and Access Management (IdM), replaces the legacy account management site (

As you may be aware, the university adopted new password requirements and is transitioning everyone to the new system throughout the month of November. This change applies to everyone, including faculty, staff, students, student applicants and sponsored guests.

If you have not all ready done so, go to to access the self-service site and update your digital identity. More information, including FAQ, can be found at

For more information, visit the IT Service Desk online at For immediate assistance call 614-688-HELP (4357), or e-mail


Hybrid Course Redesign

Hybrid learning

Fisher is in the process of transforming courses for delivery in a hybrid or online setting. Hybrid courses blend face-to-face interaction, such as in-class discussions, active group work, and live lectures, with educational technologies and online content. Following a model developed by ITS, in partnership with the Digital Union and the University Center for the Advancement of Teaching, the benefits of technology are leveraged to better engage students and improve learning outcomes.

"As the practice of business evolves, so must our efforts to engage students in meaningful ways," said Dean Christine Poon. "Technology allows business to move at the speed of light. We are employing these same advances to create distance learning programs that provide increased flexibility while maintaining our high standards."

This model is based on best practices for delivering distance courses effectively and consistently, ensuring that courses retain high quality standards. The process took place in a cohort model, which allowed faculty to work with instructional designers and collaborate with each other to transform their courses from a traditional format to a format that can be delivered for distance learners. As part of this process, the instructors model the hybrid experience, employing the technology that will be used for delivery, in order for faculty to become acclimated and learn some best practices for its use.

David Blum, Chief Information Officer for Fisher, saw an opportunity to develop a standard, repeatable process for online and hybrid course design leveraging aspects of the Digital Union's Taking Your Course Online workshop and UCAT's Course Design Institute, along with their own instructional design approach. "We are focused on transforming the learning environment from a place and time bound experience and moving from an expert delivery to a more learner-centered approach that emphasizes collaboration, critical thinking and problem-solving skills, while also allowing for deeper engagement with learning materials."

Kathryn Plank, UCAT associate director and adjunct associate professor, said, "For the past two years, UCAT has been offering Course Design Institutes to provide faculty with the tools, the time, and the collegial support to design or re-design a course. We were excited to collaborate with Fisher and the Digital Union to adapt our approach, which focuses on student learning outcomes, to the creation of hybrid courses. Although the delivery methods of these new courses will be different, they are still designed to facilitate high levels of student learning."

Six instructors were selected to take part in the pilot covering five courses in the graduate and undergraduate programs, as well as an Executive Education certificate program, to be delivered during the 2011-2012 academic year. These courses cover diverse content areas, such as innovation, negotiations, logistics and finance.

If you have questions or would like more information about the project, contact David Blum.

SharePoint Deployment


SharePoint is a service that will allow users to collaborate, share and store files in a secure web-space. SharePoint is a powerful tool for students, faculty and staff to use for course work, manage committee activities, or for sharing research materials with colleagues.

SharePoint is now being deployed to users throughout the college. It will replace many other methods that users have found for project collaboration and organization, with a secure, hosted service provided by Fisher.

SharePoint was initially launched in the fall of 2010 for full time MBA students only, which provided a controlled pilot because of cohort groups that have defined members, all of which are existing Fisher users. SharePoint has since expanded to all graduate programs by providing the ability for students to automatically create ad hoc group sites for their teams using a provisioning form in MyFisher.

Recently, ITS has enabled users that are external to Fisher to gain access and can now collaborate with Fisher departments and research centers using SharePoint. ITS is also deploying SharePoint as a solution for specific applications where appropriate.

If you have questions regarding Microsoft SharePoint 2010 and its potential usage within your area, please contact Joddi Giacobbi.


Protect Restricted Data

No Phishing

The potential loss of restricted or sensitive data is one of the greatest threats to the college and the university. Restricted data breaches have a direct impact on everyone involved in the form of financial burden, emotional duress and loss of trust in the college and the university.

Most of us already know that it is important to protect your name, social security number, credit card and bank account information, but we should also protect other personal data, which includes phone numbers, student grades, birthdays and addresses. All of these can be valuable to an identity thief.

If you believe that your computer contains restricted data, or if you currently work with restricted data, please contact the ITS Helpdesk to schedule a security consultation to ensure compliance with University Institutional Data Policy.

Fall 2011

In This Issue

Talisma CRM Launch

Fisher Wireless Upgrades

IdM Update

Hybrid Course Redesign

SharePoint Deployment

Protect Restricted Data

Student Resource Center, Mason 120

Students can reserve the group study rooms on the first floor of Mason Hall using a web tool which allows them to make reservations from anywhere in advance or by using the two kiosks located just inside 120 Mason.

Rooms have connections to display monitors making it easy for groups to work collaboratively on projects and presentations.

Room reservations can be made using our online room reservation tool.

Scheduling Research Space

Faculty involved in behavioral research have access to a newly renovated space on the third floor of Mason Hall. Our Behavioral Lab Manager, Stephanie Marshall, can assist faculty in use of the space for computer-based experiments or research designed with small break-out rooms.

To set up an appointment to review the space and discuss your research needs, please contact Stephanie through the ITS Helpdesk at 614-292-8976 or via email.


Fisher has recently licensed and implemented Turnitin, a plagiarism detection service, for college-wide use by faculty within their classes.

To help support our efforts to promote the honest, thoughtful and legal use of information by students, Turnitin can help encourage original student writing by allowing you to check your students' work for improper citation or potential plagiarism. Turnitin can also help your students become more responsible and accountable when using outside sources by allowing them to independently check their work for unoriginal material and proper citations.

We highly encourage the use of Turnitin within your classes. If you are interested, please contact the ITS helpdesk at 2-8976 or helpdesk@ to schedule time for ITS to consult with you on the various ways that Turnitin can be incorporated into your class, determine how you would like to utilize it, and based on this, work with you to set this up within your course in Carmen.

Carmen in Semesters

Faculty interested in redesigning their courses for semesters have a space to work in, thanks to the Office of the CIO.

As a part of the OCIO's effort in support of the University's Quarter-to-Semester project, the Carmen Team has begun providing development space for semester courses on the Carmen site.

They will automatically create a Carmen Semester Development course shell for each new semester offering. They will be creating the Carmen course shells as the courses appear in SIS, following approval by OAA.

More information about this initiative can be found on Carmen.

Q2S Conversion

With the first semester only six months away, ITS is working to ensure that all information systems, programs and processes will be ready for the Q2S transition.

ITS wants to make certain that all systems will operate uninterrupted throughout the semester conversion process.

ITS is in the process of meeting with individual departments and centers to review their use of data and determine if any preparation is required.

Windows 7

Windows 7 is the latest version of the Microsoft Windows operating system. It has new and improved features, including faster, more reliable performance.

If you have not yet upgraded your office computer, this is a good time to make the switch.

Please contact the ITS Helpdesk to schedule an upgrade.

Office 2010

Office 2010, the newest productivity suite from Microsoft, has been thoroughly tested by ITS and is currently being deployed throughout Fisher.

Please contact the ITS Helpdesk to schedule a time to upgrade your office PC to Office 2010.

Safe Computing

Neither The Ohio State University nor Fisher College of Business will ever ask for your password via email.

If you receive such a message, it is not from Ohio State. Never reply to any email asking for your password or other personal details, such as your social security number or date of birth.

Report Ohio State related phishing attempts by forwarding the message to

Contact ITS



For technology related assistance, please visit our Helpdesk team at 320 Mason Hall between the hours of
8 a.m. and 5 p.m., Monday through Friday.


The E-Merging Report is published quarterly by the Office of Information Technology Services.

You have received this e-mail because you are a faculty or staff member of Fisher College of Business.

The Ohio State University
Max M. Fisher
College of Business