Title: Director of Strategy and Operations

Company: Lean Enterprise Institute


As a hands-on general manager of the Toyota Production System Support Center (TSSC), Mark Reich directly implemented the Toyota Production System (TPS) or managed its implementation in a variety of industries, including automotive, food, furniture, and healthcare, among others.

Reich spent a total of nine years at TSSC, established by Toyota to share TPS know-how with North American companies. During a busy two-year tenure as GM, Reich doubled the number of companies supported from 20 to 40. He transitioned TSSC from for-profit to nonprofit status so it could better support its original mission to strengthen North American manufacturing and help any organization interested in implementing TPS. He also expanded the client base beyond manufacturing to hospitals, schools, low-income food distribution, and other nationally prominent nonprofits.

During 23 years at Toyota, Reich held a number of posts in Japan and North America. He was assistant general manager of the corporate strategy division where he managed and implemented Toyota's North American strategic (hoshin) process, designed jointly with Toyota’s Japan headquarters. He launched efforts to strengthen Toyota Way principles in administrative areas in North America, and facilitated the integration of its design and manufacturing organizations.

Reich graduated from Ohio Wesleyan University with a bachelor's degree and specialized in Japanese studies at Nanzan University. He is fluent in written and spoken Japanese.