Biography

Chris Dillinger headshot

Chris has more than 25 years of healthcare industry experience including leadership positions in the areas of laboratory, corporate health, operational excellence, and consulting.  He has Lean Six Sigma experience in Perioperative Services, Cardiovascular Services, Perinatal Services, Emergency Department, Infection Control, Laboratory, Risk Management, and Materials Management.

He demonstrated many successes within the areas of hospital operations including strategic consolidation of pathology services and construction of an offsite Core Laboratory, open heart clinical excellence initiatives, surgical case cart redesign and workflow, OR scheduling, pre-admission testing patient flow, emergency department length of stay, reduction of catheter-related blood stream infections, improved pneumococcal vaccination rates, and revenue capture.

Since joining Cardinal Health, Chris has experiences in organizational development, operational excellence, medical distribution, corporate shared services and consulting. He has embedded operational excellence capabilities across the organization conducting LSS training courses, mentoring Black Belts, Green Belts, Kaizen Leaders, and Sponsors, and coaching high potential employees. He has led lean cultural transformation across medical distribution network via Lean Roadmap to Success and Operating Model initiatives.

Currently, he is the Director of the Center of Excellence for Operational Excellence responsible for building people capabilities that embed operational excellence as an enterprise-wide core capability to drive value internally and externally and fosters a high-performance culture. He also leads the fee for service Cardinal Health Performance Improvement Consulting team.

Chris serves as a coach for The Ohio State University Fisher College of Business MBOE program and the Academy for Excellence in Healthcare.